Customer Testimonials

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Google Oct 17, 2021

I'm a little over compulsive love my vehicle yes it's a 2005 Toyota Highlander came in with a laundry list of things that I want it done didn't need nearly half so they were honest with me not just make extra money in the nicest way possible reminded me that I'm a little over to postal🤣🤣🤣

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Google Oct 16, 2021

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Google Oct 16, 2021

Friendly people. Quick and easy service.

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Google Oct 16, 2021

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Google Oct 16, 2021

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DealerRater Oct 16, 2021

Courteous people! Prompt service. We bought from Oxmoor, but Toyota of Louisville is just around the corner from our house!! When it's time for another vehicle, we'll see you first.

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Google Oct 16, 2021

I travel from the East End of Louisville just to go to this Toyota service department. I wouldn't go anywhere else. Professional, honest and thorough.

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Google Oct 16, 2021

Great customer service and honest!

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Google Oct 15, 2021

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Google Oct 14, 2021

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Facebook Oct 14, 2021

“Most caring and helpful including parts dept and seems I never have a long wait”…..

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DealerRater Oct 14, 2021

The service department was great, I didn’t have to wait long for my vehicle to be done thanks.

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Google Oct 13, 2021

Amazing customer service and vehicles are top quality. Tim P, Denise F and Dean made the process very simple and comfortable for me. Trusting, honest Men! Wouldn’t go anywhere else! Very happy with my Highlander Hybrid and the customer service I received.

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Google Oct 13, 2021

Always a great experience working with Sam at Toyota. I would recommend anyone to go to Toyota do sam can say Yes!!!!

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Google Oct 13, 2021

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Facebook Oct 13, 2021

they are very generous and very Polite and helpful

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Google Oct 11, 2021

Timely, efficient, knowledgeable and kind. Technically savvy. I wouldn't go anywhere else to have my car serviced. Thank you

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Google Oct 11, 2021

Excellent service! All repairs covered under warranty and the staff were very helpful. Highly recommend.

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Google Oct 11, 2021

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Facebook Oct 11, 2021

Very helpful and friendly.

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Google Oct 11, 2021

Service was great as usual! This is my 3rd car that I’ve bought from Toyota of Louisville. Thank you!

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DealerRater Oct 9, 2021

Every time I purchase a car from this dealership, there is no pressure and they work with me to get the payments I need!

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Google Oct 9, 2021

Ed was fabulous.

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Facebook Oct 9, 2021

Me and my husband had a great car buying experience with them . Highly recommend. Very Friendly and helpful staff .

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Google Oct 9, 2021

Highly recommend !

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Google Oct 8, 2021

Everything was great, employees nice, only problem was my car was ready in the lot, and I was waiting on them to tell me I didn't know it was ready until I walked outside and saw it.

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DealerRater Oct 8, 2021

Excellent service - and fast, too! Staff are friendly and professional. Highly recommend this Service Department!

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Google Oct 8, 2021

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DealerRater Oct 8, 2021

Professional Salesman. Easiest time buying a car EVER. Pleasant experience. Made everything very easy. Thank you.

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Google Oct 7, 2021

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Facebook Oct 7, 2021

The service is good and they check thorough in my car.

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Google Oct 6, 2021

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Google Oct 6, 2021

Great communication and they gave me a great price! Will definitely return for all my service needs!

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DealerRater Oct 6, 2021

Excellent service & in fast manner. Staff especially Michael LaReau always courteous & professional.Will continue to have car serviced there in the future!

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Facebook Oct 6, 2021

Always a great experience and John Carbone is the epitome of what service should be. He is the same with every customer I have seen him interact with!! Toyota of Louisville……5 stars!!!

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Google Oct 5, 2021

Love Toyota of Louisville! Have been coming to them for 15 years! We’ve bought a couple of cars from here and all my service is through them. I have to travel across town to get to them, but I do it every time because it’s worth it!

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DealerRater Oct 5, 2021

The BEST OF THE BEST!!! Worked with me on every level. Thanks so much for everything

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Google Oct 5, 2021

They were great every little road block was dealt with and nothing was left half finished. Even let us make the most unusual request by take a trailer on our test drive so we could ensure it drove well.

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Google Oct 5, 2021

The Service people ( & parts department too) are SO friendly & helpful in addition to being knowledgeable! If a repair finds another detail, they will call right then to let me know and what it might mean for the rest of the repairs or regular maintenance. The people I’ve had the pleasure of interacting with: Mike LaRue, Kevin and John Carbone in the service area and I’m Sturgeon and Libby in the parts department.Blessing to them all and the Toyota of Louisville dealership! ( Thanks to Sales - Rick Donnell for helping me get my 2012 RAV4 back in 2012!)

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DealerRater Oct 5, 2021

My appointment was at 2pm, and I was leaving at 3pm. That was awesome! I loved it.

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Google Oct 5, 2021

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Google Oct 3, 2021

Keith Rice was amazing and gave me all the time I needed when making my decision. He had a great personality and was very pleasant to work with.

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Google Oct 2, 2021

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Google Oct 2, 2021

Always an amazing experience, even when you are there with big issues, always clear and informative. Good service at a fair price. True professionals

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Google Oct 1, 2021

Service was fast and professionally done. I'm a happy and satisfied customer 😊!

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Google Sep 30, 2021

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DealerRater Sep 30, 2021

Great quality service. Finished faster than anticipated. Will definitely return for my next service when it's due.

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Google Sep 30, 2021

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Google Sep 29, 2021

John was service intake very professional and appt was on time. The technician was also professional and informative on what he was doing. Over all good experience

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DealerRater Sep 29, 2021

First service visit on my Rav 4. Very fast and efficient. In and out in no time!

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Google Sep 28, 2021

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Google Sep 28, 2021

Friendly and quick service!

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Google Sep 28, 2021

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Google Sep 28, 2021

Getting on schedule is tough, but it’s worth the wait. The staff is friendly and the service is fast and efficient and very Thorough. They make sure you know what’s going on with your car and the best way to take care of the problem. Thanks Guys!

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Google Sep 28, 2021

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Google Sep 28, 2021

I have had nothing but good experiences with the service department at Toyota of Louisville. Adam was very quick to come and check me in this morning. He kept me updated on all work in a timely fashion. I also had a chance to watch Jaquell ( another Toyota advisor) sit down with a customer and discuss what was happening and the options available. He was a prefect example of fine quality customer advice at its best. Made my day.

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Google Sep 28, 2021

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Google Sep 27, 2021

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Google Sep 25, 2021

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Google Sep 24, 2021

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Google Sep 24, 2021

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Google Sep 23, 2021

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Google Sep 23, 2021

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DealerRater Sep 23, 2021

Very fast service. Everyone was courteous and answered my questions. I was in and out in 20 min Very clean lounge area

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Google Sep 23, 2021

Customer service was great, helped me get what I wanted and it fit my family well, I worked with a few others and I got to say Toyota of Louisville was awesome, thank you.

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Google Sep 23, 2021

It was fast and everyone was very nice

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Facebook Sep 22, 2021

Joseph c was my salesman he was honest , he let drive a couple of Camrys till I found the one I liked .very respectful I will recommend him to all my family and friends. Great person I love my Camry…

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Google Sep 22, 2021

Everyone was professional and kind, from the courtesy email to the service techs. They were really quick & waiting room is really nice. Great experience.

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Google Sep 22, 2021

They were very professional very pleasing to talk to

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DealerRater Sep 21, 2021

They have good worker at the shop Reson I come back do a good on your car & Truck well done

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DealerRater Sep 21, 2021

Great service department! Very knowledgeable. They were prompt in looking at the issue with my Highlander (Thanks John Carbone and Hai) Also parts department has been very helpful when I have needed to order parts and accessories. (Thanks to Jim, Parts manager). Even though I live on the other side of town, I dont mind driving to this dealership for my car maintenance and parts needs.

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Facebook Sep 21, 2021

Fast and polite service, I usually wait in the lounge and it was clean.

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DealerRater Sep 21, 2021

I trust them to take care of my car. They had to find a short that was difficult to find.

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Google Sep 20, 2021

Toyota has always given good customer service. And if they did make a mistake they always made it right or gave a discount where it could be applied.

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Google Sep 20, 2021

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DealerRater Sep 20, 2021

Amazing people and easy to work with. Tim did a great job making sure everything was ready to go and was very funny.

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Google Sep 20, 2021

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Google Sep 19, 2021

I always have received good service from Toyota of Louisville. The service writers are proficient and ask all necessary questions. The amount of time was what was expected and they always treat me right with respect and dignity.

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DealerRater Sep 18, 2021

Thank you to Mike LaReau great service as usual. Those are all the words I want to use

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Google Sep 18, 2021

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Google Sep 16, 2021

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Google Sep 16, 2021

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DealerRater Sep 15, 2021

Had an oil change due employee was very helpful and courtesy. He went above service to get the maintenance work done. Got job

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Facebook Sep 15, 2021

Our sales man was not pushy! Kevin Ashton is in the service dept. and has never suggested repairs that are not necessary! He is honest as the day is long! That’s why we keep returning to do maintenance and oil changes!

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DealerRater Sep 15, 2021

I was pleased with the little time it took to have my oil changed, tires rotated, and car washed. The Waiting Room followed recommended COVID-19 safety protocol.

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Google Sep 15, 2021

Great Service and excellent customer service!

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Google Sep 15, 2021

I had an amazing experience here at Toyota of Louisville. The staff were very helpful and laid back. They will definitely take good care of you! They made the process of buying my first car easy and simple! I would suggest Toyota of Louisville to anyone that is looking to buy a new or used car. They are great people!

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Google Sep 15, 2021

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Google Sep 15, 2021

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Google Sep 14, 2021

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Google Sep 14, 2021

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Google Sep 14, 2021

JaQuell and the service team were extremely helpful with getting me back on the road. JaQuell in particular was very professional and accommodating, I will definitely be returning to this dealership for further services with my car.

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Google Sep 13, 2021

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Google Sep 13, 2021

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Google Sep 12, 2021

Issues in my Corolla was resolved quickly

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Google Sep 12, 2021

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Google Sep 12, 2021

Toyota of Louisville takes good care of their customers. Pleased with them all the way around.

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Google Sep 11, 2021

Sat down with my Toyota of Louisville salesman, put together the truck I wanted, waited about 3 weeks, boom! New 2021 Tacoma Double Cab, 4X4, V6, TRD Sport!

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Google Sep 11, 2021

Have to wait 15 minutes for service door to open. Once it was open, service was prompt and cordial as always with Kevin Ashton

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DealerRater Sep 10, 2021

Did not have much dealings with the dealership. I had contact with one salesperson. Joesph Campbell was straightforward, professional, personable and honest. He did exactly what he said he could and would do. I highly recommend him!!

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