Customer Testimonials

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DealerRater Apr 29, 2021

Dean was great. He answered every question (numerous) that I had during my purchase of a 2021 Toyota Tacoma. Dean was professional and just as important, very detailed with my transaction. Great experience. Thank you Dean!

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Google Apr 29, 2021

I recently purchased a new 2021Toyota Tacoma at Toyota of Louisville. Glen Harder was my sales representative and went above and beyond my expectations. I've been buying vehicles both new and used for over 40 years and I can say with no hesitation that this was my best experience to date. I cannot even fathom purchasing another automobile from anyone else going forward. Dean Sexton (Business Manager) was also very professional, answered every question that I had and just added to my overall experience which was 5 stars plus. Thank you gentlemen!

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DealerRater Apr 26, 2021

Glen Harder was my salesperson on my recent purchase of a 2021 Toyota Tacoma. I've bought numerous vehicles, both new and used, from various dealerships for 40 plus years. I can say without a doubt, Glen was by far the best, most thorough professional that I have ever worked with on a vehicle transaction. I cannot thank him enough and even imagine not thinking of Glen on ANY future purchase. Thanks again Glen! Mike

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Facebook Apr 26, 2021

John the service writer is always a great help. Best service in the city.

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DealerRater Apr 22, 2021

Great experience at Toyota of Louisville! This is our 3rd Toyota from Toyota of Louisville, and we love it! Cristian, Richard, and David are the Very Best!!!

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DealerRater Apr 15, 2021

Tim was wonderful and patient with me while I figured out what I wanted to do! Would highly recommend doing business with him again in the future!

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DealerRater Apr 9, 2021

Friendly and really cares about your time. No nonsense and tells you what you need to know. Would and will recommend Toyota of Louisville to friends

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Google Apr 9, 2021

Excellent dealership and service department. Important to me that I never have had that feeling of being "ripped off" or taken advantage of after leaving. Might not be a big deal to some....but it is HUGE to me when spending our hard earned money.

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Google Apr 9, 2021

I went there looking for a vehicle talk to a guy named ed really nice really helpful

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Google Apr 5, 2021

Sam Smith is the man.

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Google Apr 4, 2021

Good people. Very accommodating. Looked very hard to find what we were looking for.

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Google Apr 4, 2021

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Google Mar 30, 2021

Awesome service,honest!!!

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Google Mar 26, 2021

Friendly staff competitive prices

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Google Mar 24, 2021

The dealerships on Dixie highway just suck.

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Google Mar 23, 2021

Sam Smith is the man to see! Went to another dealer two days ago that did the whole "bait and switch" routine (different salesperson, different car than we discussed). Decided to come here and left in the exact vehicle I asked about. Sam made the process incredibly easy and so stress free! LOVE Toyota of Louisville! I will never buy another car from anywhere else!

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Google Mar 21, 2021

Very satisfied with the experience.

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DealerRater Mar 20, 2021

I had a great experience today with Tim at Toyota of Louisville today. He was very kind, compassionate, and patient with me and my questions and worked hard to help me drive home in the right car for me.

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Google Mar 17, 2021

O what a feeling to Drive my Toyota Rav4 Excellent service Dept. And my Sales person Aubrey Pitts

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DealerRater Mar 16, 2021

A huge shoutout to Tim and Dean for helping me with my complicated situation! I’m so thankful I went to Toyota because not only were they very helpful and kind, they put me in a brand new 2021 car; which was WAY more than I expected. Everyone in there was very reassuring and put my mind at ease with my situation. Thank you so much, Tim and Dean for helping me! I’m so happy and my car is so beautiful!

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Google Mar 15, 2021

Great!!! 👍

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Google Mar 14, 2021

Excellent work and service! John is the man if need anything from basic oil change to major repair. He kept me informed time to time and also mentioned that I may need break pads after 5-7k miles. I like the fact that he mentioned this time about what coming during next service rather then having surprises. He is very well informed and not being pushy about getting things done which are not required currently.

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DealerRater Mar 11, 2021

Had a great experience from start to finish. Tim Patillo was friendly and personable. They knew I worked at a dealership and truly extended a professional courtesy. Can't thank them enough for the simplicity and ease of making a deal. Thanks also to Richard Swope and the finance dept

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DealerRater Mar 5, 2021

The entire process of purchasing a car was so easy everyone was very professional. I would recommend family and friends looking to purchase a car.

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Google Mar 4, 2021

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Google Mar 3, 2021

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Google Mar 2, 2021

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DealerRater Feb 26, 2021

Tim is the go-to man! Tim was very helpful with quick and professional responses. Patient and kind. He made my Toyota experience very enjoyable, yet again!

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DealerRater Feb 26, 2021

I had a smooth experience buying my new car with Tim at Toyota of Louisville. He found exactly what I wanted, and arranged for payments that I could afford comfortably. Definitely would recommend!

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Google Feb 18, 2021

Great sales force. Good deals & great customer service. Last week made my 3rd car purchase from Toyota of Louisville. I believe that's a total of five(5) purchases for our family from this dealership.

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DealerRater Feb 18, 2021

Tim made this car buying experience simple and easy! He made sure to reach out with all of the information I needed to make a decision, and still continued to check in with me to know when I was planning to come in to have the vehicle ready for pick up. This was huge because of the bad weather we've been having! I would definitely recommend car buying with Tim if you're in Louisville.

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Google Feb 15, 2021

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DealerRater Feb 14, 2021

I worked with Glen Harder to put in an order for a 2021 Highlander Hybrid Platinum. He was extremely professional, helpful, and communicative throughout the whole process. He reached out with milestones and dates to let me know when the order was placed, when it was built, and when I could come by to finalize the purchase. I can't say enough positive things about the way this entire process and transaction was handled. I would recommend anyone to go to Toyota of Louisville and work directly with Glen Harder if they want a great car, great price, and excellent customer ...

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Google Feb 14, 2021

I worked with Glen Harder to put in an order for a 2021 Highlander Hybrid Platinum. He was extremely professional, helpful, and communicative throughout the whole process. He reached out with milestones and dates to let me know when the order was placed, when it was built, and when I could come by to finalize the purchase. I can't say enough positive things about the way this entire process and transaction was handled. I would recommend anyone to go to Toyota of Louisville and work directly with Glen Harder if they want a great car, great price, and excellent customer ...

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Google Feb 11, 2021

My 80 year old mother was in the market for a new car. My wife has bought two cars from this dealership in the past and had great service. Josh Garr, Ronnie Pence, and William (Bill) Morrison. They gave us exceptional service and treated my mother like they would have treated their own mothers when we arrived. I cannot say enough about their patience, Willingness to work with us and was so impressed with their friendliness.

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Google Feb 9, 2021

Great service and great customer service!

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Google Feb 7, 2021

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Google Feb 5, 2021

Service is friendly and done some work free as I keep having the same problem pop up.

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Google Feb 4, 2021

Put on new tire and test drove it.

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Google Feb 4, 2021

I love this place. I bought my Lexus rx350 there. They were Not pushy. They just sold me a great suv at a great price.

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Google Feb 1, 2021

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Google Jan 31, 2021

Keith jr was our salesman. He is a great guy treats you with respect and will tell you the truth THANKS Keith

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Google Jan 26, 2021

Traveling from Louisiana, had what we needed in stock and everyone was friendly and helpful.

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Google Jan 23, 2021

Just wanted to thank Rick Jones and Lisa in financing. I was shopping for a vehicle and another Toyota dealership was giving me the run-around with their bait and switch tactics. Rick was very upfront and honest with their quote showing me what the actual cost of the vehicle was out the door. It was a no pressure experience. And I drove away in my new RAV4. I will recommend them to anyone looking for a vehicle. Again thank you Rick and Lisa.

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Google Jan 21, 2021

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Google Jan 19, 2021

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DealerRater Jan 19, 2021

Tim was awesome to work with!! He answered all questions and very helpful in the car buying process. He was patient with my decision but also assisted with our decision. Very happy we came to Toyota of Louisville.

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Google Jan 18, 2021

SAM SMITH !! I was told by multiple dealerships that my only option was to do a Buy here Pay here Lot! Well, I decided to try one more place, Toyota Louisville. I am beyond happy that I pulled into their lot!! SAM SMITH was so helpful with all my questions and the finance guy was so fun to work with!! I got approved and I am in a Highlander with Low Millage and its a Beautiful Vehicle!! It was a very stress free day and I didn't have any problems !! Thanks to everyone at Toyota Louisville!! I will be ...

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Google Jan 15, 2021

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Google Jan 15, 2021

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Google Jan 14, 2021

(Translated by Google) Ok 11 (Original) Ok11

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Google Jan 12, 2021

I love Toyota of Louisville if you ever come here talk to sam Smith he will get you taken care of and will get you put in a nice car

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Google Jan 9, 2021

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DealerRater Jan 7, 2021

Great experience, buying my car there.. OFFERED THE BEST DEAL ON MY CAR.. Very honest and straightforward on detail and options.. Will definitely, buy my next car from Toyota of Louisville..

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Google Jan 5, 2021

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DealerRater Jan 5, 2021

Tim and everyone that helped us on 1/1/2021 was great and friendly and I am so happy I chose this place to get my car.

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Google Jan 3, 2021

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DealerRater Dec 31, 2020

Glen Harder made my car buying experience pleasurable and with no pressure whatsoever. He made me feel at ease and felt he helped me decide on the right car at the best price. I was referred to Glen by a friend and I would recommend him to others.

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Google Dec 30, 2020

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DealerRater Dec 30, 2020

Glen Harder made our buying experience awesome he was very friendly and informative. Our family has bought several cars from Glen. We will absolutely return and send anyone looking for a new vehicle.

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Google Dec 27, 2020

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DealerRater Dec 25, 2020

We bought a 2021 Sienna Hybrid from Glen. We had spoken to multiple dealers, but without even meeting us, he went above and beyond to locate and negotiate the perfect can for us. The specific vehicle we wanted was not in abundance so he did work finding it. He was never pushy and always followed up with us, even after the sale. He came in on his day off 1 day early to sell us the van. We will work with Glen in the future on a car purchase. I highly recommend him.

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Google Dec 22, 2020

Plenty of seating for distancing! Very courteous employees!

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Google Dec 20, 2020

The transmission went out on the used car I bought from Toyota of Louisville. They fixed the whole thing and some extra stuff without any cost to me! Do your homework before you buy a car but I would recommend Toyota of Louisville. I have bought two cars from them.

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DealerRater Dec 20, 2020

Glen Harder is the most professional salesperson we have encountered. He has helped us with vehicle purchases since 2009. Ee are loyal customers because he keeps the process simple, respects our time, is genuinely friendly, and aways makes us feel comfortable with the vehicle and the terms. Thank you Glen!!

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Google Dec 10, 2020

Ordered parts for my 2004 Celica GTS. Got all the parts I ordered the dealership emailed me and also called me to let me know my parts were in. Now I have a couple of nuts and bolts to get, and I will be calling in to make sure I can get those items.

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Google Dec 6, 2020

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DealerRater Dec 1, 2020

Tim Patillo was incredible and went above and beyond for us in our such. He helped us to find exactly what we wanted, even though it took a few weeks of searching. Cannot recommended him or the Toyota of Louisville Team enough!!!!!!!!! They are truly amazing.

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Google Dec 1, 2020

Excellent customer service.

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Google Dec 1, 2020

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Google Nov 25, 2020

Very Good experience in service department

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Google Nov 22, 2020

Fair and honest people to deal with. They don't seem to busy to be helpful and courteous. Great dealership. Tom Kidwell was our guy. The ladies in internet sales were awesome. 👍

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Google Nov 22, 2020

The best dealer to buy a car 🚗

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Google Nov 20, 2020

Aswsome service dept

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Google Nov 20, 2020

Always fast and friendly service

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Google Nov 19, 2020

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DealerRater Nov 16, 2020

Tim Was very professional and gave us the best pricing on our new vehicle! We told him what vehicle we wanted and he was able to get It from another dealership very quickly. I Highly recommended Toyota of Louisville!

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Facebook Nov 16, 2020

SAM SAYS YES YOU CAN! See Sam. He will get you approved

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Google Nov 16, 2020

(Translated by Google) They give very good attention and service to the car. (Original) Dan muy buena atención y servicio al auto .

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Google Nov 13, 2020

Two words: John Carbone. Give that man a raise. We talked the whole time my girlfriends camry TRD was getting the 10k service and what a great guy. Idk how much money he’s making but give that man a raise!

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Google Nov 10, 2020

I love Toyota of Louisville. Honest people and the price listed is what you pay. I don’t like to haggle. Just tell me what the price is. This is the Toyota dealer to go to! Ask for Kevin Willis. He is awesome!

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Google Nov 9, 2020

Always a friendly staff willing to help

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Google Nov 9, 2020

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DealerRater Nov 8, 2020

Best customer service I've ever received from a car dealer. This was the easiest car buying experience I've ever had! I would definitely buy from Toyota of Louisville again!

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DealerRater Nov 8, 2020

Glenn was very helpful and made the buying process easy. I felt like I was dealing with someone that wanted me to get a good car for a fair price.

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Google Nov 7, 2020

Best service and keeping Toyota a Toyota

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Google Nov 4, 2020

I went to get service on my 2019 and came home with a 2021, got a good trade! Thank you

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DealerRater Nov 4, 2020

Just bought my third Avalon from Toyota of Louisville. Glen Harder was my sales person the last two times and is great to work with.

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DealerRater Nov 3, 2020

Glen is a passionate and thorough sales professional! I highly recommend using him for you or your family's next vehicle search! He knows how to treat you and values your business!

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Google Oct 29, 2020

Great Service Department

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DealerRater Oct 28, 2020

Tim was very easy to work with. The process was straightforward and we were able to purchase the vehicle in a timely manner. Thank you for your help.

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DealerRater Oct 26, 2020

I’m never disappointed any time I go there! Just bought my new car thanks to Glen Harder! He’s truly awesome!! I give him and the overall store a 10/10! I will be back!!

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DealerRater Oct 26, 2020

Glenn has now sold me my second car from Toyota of Louisville! In love with both of them. His service is outstanding. Sold out whole family their cars! Will definitely be going back to get more cars!!! 10/10 recommend

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Google Oct 20, 2020

Tim Patillo is one of the most authentic genuinely nicest salesman that we have ever worked with. Hands down the best experience we’ve ever had at Toyota!!! Love my new Camry and the fact that he went the extra mile to get the color I really wanted. Thanks Tim you’re awesome!! #galactic #aqua #mica

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DealerRater Oct 19, 2020

Tim made my car shopping experience stress free and it was greatly appreciated. I would definitely recommend Tim at Toyota of Louisville. Bob helped with my financing and he also took good care of me. I had a bad experience at another dealership (before going to Toyota of Louisville) and Tim and Bob helped make my shopping experience better.

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DealerRater Oct 19, 2020

I had a great experience! Bill was very knowledgeable and answered all of my questions. He was also very willing to work with me and my situation to make sure I got what I needed.

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Facebook Oct 14, 2020

Great experience! Don Thompson was our salesman, took great care of us, as did the sales manager Bob. Definitely the best experience buying a car ever! Love our 2021 RAV4 XLE!!! Would encourage anyone looking for a Toyota to go here and no where else!!!

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Google Oct 13, 2020

Just bought our 2021RAV4....our 6th RAV4 & our 8th Toyota !! What Fantastic experience! Our salesman, Don Thompson, was great. If you’re looking for a Toyota, don’t go anywhere but Louisville Toyota and see Don!!!

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Google Oct 10, 2020

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DealerRater Oct 10, 2020

Thank you Toyota of Louisville for making the purchase of my 2021 Toyota Highlander XSE easy! I worked with salesman Glen Harder who was knowledgeable about the features and function of the Highlander. I also felt we agreed on a fair trade value for my Tundra and purchase price on my now Highlander. David Lail assisted me with financing the Highlander with Toyota Financial Services for a great rate. Looking forward to owning my Highlander and taking it to Toyota of Louisville for service for years to come.

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