Customer Testimonials
Tim is the go-to man! Tim was very helpful with quick and professional responses. Patient and kind. He made my Toyota experience very enjoyable, yet again!
I had a smooth experience buying my new car with Tim at Toyota of Louisville. He found exactly what I wanted, and arranged for payments that I could afford comfortably. Definitely would recommend!
Tim made this car buying experience simple and easy! He made sure to reach out with all of the information I needed to make a decision, and still continued to check in with me to know when I was planning to come in to have the vehicle ready for pick up. This was huge because of the bad weather we've been having! I would definitely recommend car buying with Tim if you're in Louisville.
I worked with Glen Harder to put in an order for a 2021 Highlander Hybrid Platinum. He was extremely professional, helpful, and communicative throughout the whole process. He reached out with milestones and dates to let me know when the order was placed, when it was built, and when I could come by to finalize the purchase. I can't say enough positive things about the way this entire process and transaction was handled. I would recommend anyone to go to Toyota of Louisville and work directly with Glen Harder if they want a great car, great price, and excellent customer ...
Tim was awesome to work with!! He answered all questions and very helpful in the car buying process. He was patient with my decision but also assisted with our decision. Very happy we came to Toyota of Louisville.
Great experience, buying my car there.. OFFERED THE BEST DEAL ON MY CAR.. Very honest and straightforward on detail and options.. Will definitely, buy my next car from Toyota of Louisville..
Tim and everyone that helped us on 1/1/2021 was great and friendly and I am so happy I chose this place to get my car.
Glen Harder made my car buying experience pleasurable and with no pressure whatsoever. He made me feel at ease and felt he helped me decide on the right car at the best price. I was referred to Glen by a friend and I would recommend him to others.
Glen Harder made our buying experience awesome he was very friendly and informative. Our family has bought several cars from Glen. We will absolutely return and send anyone looking for a new vehicle.
We bought a 2021 Sienna Hybrid from Glen. We had spoken to multiple dealers, but without even meeting us, he went above and beyond to locate and negotiate the perfect can for us. The specific vehicle we wanted was not in abundance so he did work finding it. He was never pushy and always followed up with us, even after the sale. He came in on his day off 1 day early to sell us the van. We will work with Glen in the future on a car purchase. I highly recommend him.
Glen Harder is the most professional salesperson we have encountered. He has helped us with vehicle purchases since 2009. Ee are loyal customers because he keeps the process simple, respects our time, is genuinely friendly, and aways makes us feel comfortable with the vehicle and the terms. Thank you Glen!!
Tim Patillo was incredible and went above and beyond for us in our such. He helped us to find exactly what we wanted, even though it took a few weeks of searching. Cannot recommended him or the Toyota of Louisville Team enough!!!!!!!!! They are truly amazing.
Tim Was very professional and gave us the best pricing on our new vehicle! We told him what vehicle we wanted and he was able to get It from another dealership very quickly. I Highly recommended Toyota of Louisville!
Best customer service I've ever received from a car dealer. This was the easiest car buying experience I've ever had! I would definitely buy from Toyota of Louisville again!
Glenn was very helpful and made the buying process easy. I felt like I was dealing with someone that wanted me to get a good car for a fair price.
Just bought my third Avalon from Toyota of Louisville. Glen Harder was my sales person the last two times and is great to work with.
Glen is a passionate and thorough sales professional! I highly recommend using him for you or your family's next vehicle search! He knows how to treat you and values your business!
Tim was very easy to work with. The process was straightforward and we were able to purchase the vehicle in a timely manner. Thank you for your help.
I’m never disappointed any time I go there! Just bought my new car thanks to Glen Harder! He’s truly awesome!! I give him and the overall store a 10/10! I will be back!!
Glenn has now sold me my second car from Toyota of Louisville! In love with both of them. His service is outstanding. Sold out whole family their cars! Will definitely be going back to get more cars!!! 10/10 recommend
Tim made my car shopping experience stress free and it was greatly appreciated. I would definitely recommend Tim at Toyota of Louisville. Bob helped with my financing and he also took good care of me. I had a bad experience at another dealership (before going to Toyota of Louisville) and Tim and Bob helped make my shopping experience better.
I had a great experience! Bill was very knowledgeable and answered all of my questions. He was also very willing to work with me and my situation to make sure I got what I needed.
Thank you Toyota of Louisville for making the purchase of my 2021 Toyota Highlander XSE easy! I worked with salesman Glen Harder who was knowledgeable about the features and function of the Highlander. I also felt we agreed on a fair trade value for my Tundra and purchase price on my now Highlander. David Lail assisted me with financing the Highlander with Toyota Financial Services for a great rate. Looking forward to owning my Highlander and taking it to Toyota of Louisville for service for years to come.
This is the second vehicle my wife and I have purchased from Toyota of Louisville. The sales manager, Tim Patillo, went above and beyond, in order to make the process extremely simple and smooth. Initially, we walked around the car lot, and Tim made recommendations based on his expertise. He listened while also making great suggestions on what might work well for our family. After that, Tim and I used email and text to communicate until we found exactly what we were looking for. I have nothing but great things to say about Tim Patillo and his team! I highly ...
My name is Rico Lewis and I had a WONDERFUL experience at Toyota Of Louisville. Back in January 2020, I had the good fortune of having Tim Patillo as my Sales Agent. He was extremely helpful, accommodating, and in a real twist of fate, we actually met over 27 years ago when I was in his high school and he was in college in another state. I sold Coca-Cola at his championship Bowl games. I was glad to have encountered him and Toyota Of Louisville. My family has been VERY happy with my purchase and didn’t feel any pressure. I wish ...
2nd car we bought from Tim at Toyota of Louisville, he responded rapidly to what we wanted unlike other dealers in our area. I'm sure we will go back for our next vehicle!
Tim was a great partner from our first interaction with him. He ensured we had all the info we needed about the RAV4 so we could fully consider it against other options. He was responsive and thorough during the extended purchase process and helped us get exactly the car we needed by intercepting a car prior to the build process and changing out a key element before it was built. Thanks so much Tim!
The best experience we’ve ever had with a dealership. Everyone was very helpful and no one was pushy at all. Our salesman, Tim, was fantastic! We will definitely go back to them for our next vehicle. Friendly service makes all the difference in the world!
Tim Patillo is the man! He made my first car buying experience amazing! If you’re looking to buy a Toyota! Go see Tim at Toyota of Louisville! He will provide great customer, honesty and will make the car buying process easier.
Tim was awesome and willing to work with me. He made the whole process easy. Looking forward to working with him again on my next lease.
Everyone made it so easy. I was able to get what I wanted with a great experience to boot!! I will definitely be coming back to Toyota of Louisville for future purchases.
I rate Tim Patillo "EXCELLENT". Tim was very professional, knowledgeable, and I would recommend him to all of my friends to purchase a vehicle. He was very patient with me. I rate Tim a 10 in salesmanship. I bought the Rav4 Limited AWD.
We were referred to Tim by a friend who has purchased vehicles from him previously. From the moment we arrived to finalizing the paperwork and leaving the lot, Tim was amazing! I had contacted him about the Highlander prior to arrival so he was aware we were coming. When we pulled up, he and the vehicle were waiting at the front doors. He showed us one other that I asked about and told us features of both. We never felt pressured to purchase either one (although we knew we be). And despite multiple other customers coming in and requesting Tim, ...
My wife Susan and I were there Friday night and bought a RAV4 hybrid Tim could not have been more helpful and knowledgeable of the car I would highly recommend him
Tim was excellent! He was patient and calm throughout the whole sale! He answered all our questions. He is very knowledgeable about the products that they sale. Tim went the extra mile and set up my phone for me! Tim’s is great!
Glen was so nice and helpful. He is very knowledgeable and answered all of my questions so well. He was not pushy at all, he listened to exactly what I needed and gave the best options possible. I would definitely recommend for anyone looking at getting a car to go to Glen.
Tim was personable and a selfstarter, i.e. the car I inquired about the day before with Ms Owens, an internet rep was sold, when I arrived the next day to view. Tim immediately without asking me; found an alternative car. I purchased the alternative car, I am a retired salesrep, Tim;s instincts can not be taught. My conversation with David Lail/finance was delightful, he fought hard for me and I appreciate it, all people have a common bond, it is rare to find that bond in a sales experience, today my experience with Tim and David was ...
Tim was a great salesman, patient, answered all of our questions, and wasn’t pushy. The Manager and Finance gentlemen were also great to work with.
Bob is very good. he always gets you the very best rates on a vehicle he possible can. Great job Bob Also thanks to Richard Swope and Kevin Willis.
My husband and I had the best experience with Toyota of Louisville. Our sales guy Tim Patillo was the best at finding the right car for us. And the financial guy Dean Sexton for doing everything he could to get us the best deal and in a car today. We couldn't be more happier with the out come!
Kevin Willis at Toyota of Louisville was my Car Salesman 3 months ago & what a Blessing he was!!!! Kevin goes above & beyond to make sure his customers are Satisfied...... He treats you & gives you the best experience of buying a car as though you were family!!! Thank you Kevin for being a Blessing to my family with our purchase.... I appreciate you & the financial team..... Kudos!!! If you're looking for a car or truck head over to Toyota of Louisville and ask for Kevin Willis, I promise you will be glad you did..... He Makes It ...
Thank you Tim for the wonderful experience at Toyota of Louisville. I love my new Highlander. Thank you for your time and patience as I made my decision.
This was fast and easy. We had requests and questions that Tim helped us with over the phone the night before. We showed up and our payments were exactly what he told us over the phone before we drove there. He kept his word so we kept ours. We were there for 20 minutes without haggling and drove off with our new car happy as can be. Great business!
My boyfriend needed to get a new car so we went here. Glen Harder is the one who helped us for the most part and he was very knowledgeable and competent. He was really friendly and answered any and all questions we had. I was extremely pleased with the experience and I would recommend this place and Glen to anyone who is in need of a new car.
Tim was very friendly and helped me through the whole process of getting the car. I will definitely go there again for my next car.
A nice, kind individual that made my car buying experience smooth ,simple and effertless and straight up and made sure I received every incentive available
He always takes care of my family and friends when we need a good quality car. If anyone is searching for a dealer you can search, Kevin is your guy.
I'm a highschooler and recently bought my first car here, and the service was phenomenal! everyone was friendly and answered all of our questions, and they were transparent about the car's minor issues. reasonable pricing and great options for financing!
Joseph Campbell and Dave the finance manager where a wonderful duo. They where excellent, wonderful and truly caring salesmen. Awesome Team! They worked with my son and family until we were all pleased and satisfied. Thank you both for your patience and making my son's first auto purchase an easy and exciting journey. Wanda Effinger
Thanks to Glenn Harder, he does a great job. My family has been coming to him for years, he continues to meet our needs. We are very happy with him and Toyota services and will continue to recommend him to others.
Toyota of Louisville made things easy and flexible. I bought a used car and they were honest and gave me a good deal. Salesman Tim was nice and very accommodating as well.
I want to thank Rick Donnell for providing the game plan that led to my purchase of a 2020 Avalon Limited auto. The game winning "Touchdown" was scored by Tim Patillo, who also interacted with my Wife and 16-year old Son. His confident, mild mannered approach was just what we needed to settle our nerves and make the experience very pleasant. This was my second vehicle purchase in 10 months and I went back to Toyota of Louisville because of how I was treated. From Dennis Fante on down to the personnel in the Finance and Service Departments, everyone was ...
I love tim! He has helped me and my family for years! He works with us to get the best deals! I will always give him our business!
Everyone we worked with on our trade-in was super friendly and made our buying experience very pleasant. Our salesman, Tim Patillo was great, as well as everyone else we communicated with (Ashley Owens, internet rep; Tom Carr, sales manager; and Dave Lail, Finance). Would definitely recommend this dealership.
We have bought vehicles from Toyota of Louisville for several years. We also have used their service department consistently. I’d say we are loyal customers. Glen Harder is an excellent salesperson and John Carbone is a wonderful mechanic.
Tim made my buying experience super easy and comfortable. He was very knowledgeable and patient. I was very indecisive and he was very patient wi the me. Dean in finance was also very helpful. I will return when I buy a car in the future
I had a good experience with Tim and Mr. Rick. Both were pleasant and nice. It was a smooth, quick process. Would recommend this dealership.
Tim Patillo was very knowledgeable of the vehicle and was a pleasure to work with. He is professional, proficient and personable! I would recommend him to anyone in the market for a vehicle.
Very professional, friendly, and helpful. I needed a car quick that fit my budget and Tim helped me find one that I was very happy with.
Love this truck, Dream come true. Tim is very friendly and helpful, Toyota of Louisville is the place to shop very nice staff, Thank you
Absolutely fantastic. This is the fourth vehicle I’ve purchased with Toyota of Louisville, so they are obviously treating me right! This is also the second vehicle I bought with Tim’s help. He is excellent with his work, whenever I have any question before, during, or after the buying process, he gives me real, legitimate advice. Such a nice and down to earth guy. When it comes time to get my fifth vehicle, Tim is gonna be the first person I call!
I called Mr. Carr about a used car value and he was extremely helpful and courteous. I would definitely recommend him to anyone in the market for a new or used car!
It was a wonderful buying experience at Toyota of Louisville. I never felt pressured at all and the process was smooth and quick. I looked at a used vehicle they had on their lot and I called them the following day and made them an offer which they took. The salesman, Tim, even came in on his day off to complete the transaction. It was all around a great experience.
Always a good, honest experience. Have bought two 4-runners from them. The deals were so much better than the surrounding Toyota dealers. Will return again, 100%.
This was my fifth lease, the fourth of which was through Toyota of Louisville. I travel way out of my way to work with ToL because of the respect they show for my time and how they actually listen to me about my needs/desires regarding a vehicle, financing etc. Tim Patillo is my go-to salesperson - he is smart, thoughtful and straight forward. I've never felt like he had any other agenda except to make sure we created a mutually beneficial deal. Every different manager I've worked with in financing has been sincerely friendly, respectful and consistent ...
My family has bought several cars from Glenn Harder and we will only buy from Glenn. Toyota is lucky to have him. Great person and salesman. As long as Glenn works there we will continue to purchase from Toyota of Louisville.
My experience at Toyota Louiville was Great ,Tim was Great and very professional, I definitely Recommend him And wouldn’t hesitate to use him again. Thanks
They will work with you to make this happen! They went out of their way to move a brand new toyota 86 here just so I could get the car I wanted without the hassle of having one sent across the country to me!
In the past I would have rather had a root canal than go shopping for cars but this dealership made the process so simple and enjoyable that I will definitely come back when I need another car. From the moment we made contact online with Ashley, to meeting up in person with Tim, and then completing the process with Bob, everyone treated us with friendliness and professionalism. Great job and thank you!
Tim was friendly and informative. He called in advance before we meet and told me what I needed to do and fill out before I come into the store so the process can be quick and not stressful. I appreciate that. The car I have had it for a month now and no complaints! Overall Toyota of Louisville is a great place to go if you want someone to help you find the tight car for you and want the process to be quick and easy and with a reliable car!.
The staff is extremely friendly and considerate. They listen and work hard to meet and exceed your needs. They treated me like family and were very pleasant to deal with. I can not say enough good things about them. I will definitely continue buying from Toyota of Louisville!
Una experiencia espectacular en la compra de mi vehicle con Ian atención muy profesional de mi vendedor CHRISTIAN CANO,altamente recomiendo a TOYOTA LOUISVILLE,y en especial al Sr Christian Cano
My time a Toyota Louisville was nothing short ok a great experience. Mr. Patillo was very kind and informed he was really trying to help me out with my needs and getting me into a newer vehicle.
I would definitely recommend this dealership, the customer service and attention were beyond my expectations. The staff was very knowledgable and the process was quick and smooth.
We are the typical not rich family that were trying to find an affordable and safe vehicle to put our new teen driver in. Tim at Toyota of Louisville was wonderful to work with and treated us with friendliness and respect! He addressed any concerns we had. If it’s not right he will make it right because that’s the way they treat their customers. I will be back again as a return customer as soon as we need another vehicle. My son loves his Infiniti!
Toyota of Louisville's whole staff was fantastic. From the moment we stopped on their lot, it was perfect. This being my first automobile bought for over $1000. I was nervous as all get out. Tim helped break everything down, he made me feel comfortable and confident in my car buying experience.
Car buying is a big decision, and reputations mean everything. Me and my entire family only purchase our vehicles (all Toyota of course), from Glen Harder at Toyota of Louisville. I purchased my first car many years ago, and since that time, my entire family buys each vehicle from him. I cannot say enough about his integrity and customer service. My new RAV4 Hybrid may be my favorite. Not just because of the vehicle but also the service that Glen and David Lail provided. I appreciate that the experience isn't high-pressure, but instead a true customer experience. They aren'...
This is the second car I’ve purchased from Toyota of Louisville. Each experience was very easy and fast. The customer service is always great. The staff is friendly and they do what they can to make your purchase as smooth as possible. Tim, our salesman, was very helpful and made sure all of our questions were answered. Thanks Toyota of Louisville!
Tim is a great guy. I called a number of dealership across Louisville and when I spoke to Tim - I knew I had my guy. He was super helpful and made the car leasing process extremely easy for me. Would definitely work with him again in the future!
Tim walked us through the online process and paperwork with such ease, we were able to get everything pre-approved before we arrived. Wonderful experience.
A rep named Tim Patillo gave me the best service possible and treated me like family. It was the best car buying experience I ever had and he was exceptionally knowledgeable and friendly. Him and the rest of the Toyota team made the process quick and easy and are true professionals.
Easiest car purchase experience I’ve ever had. I didn’t feel pressured at all. Nathan helped me get answers to all my questions and wanted to make sure I made a decision I was comfortable with. I would definitely recommend Nathan to anyone I hear looking to buy a car and I would recommend the dealership as well.
He was awesome taking care of me i was in and out drving the car the same day.Tim is a Nice and friendly too .
Love going to this dealership every car I bought I bought there. Enjoyed the nice customer service and the friendly face when I got there every time
Nathan helped me pick out my new Rav4 Hybrid, and answered all the questions I had. Bob and Nathan made the experience fast and easy.
I appreciated his time and working with me to answer the difference between different makes/models. I had so many questions, and kept him after hours more than once. He never complained and was always willing to help. He was great to work for...I highly recommend!!
Glen was exceptional to work with and a pleasure to do business with,never bought a new vehicle with such ease!Recommend to anyone buying a new Toyota
My experience at Toyota of Louisville was excellent. Tim Patillo was great and very knowledgeable. He helped me to find the perfect car for me. I would highly recommend this place to buy your vehicle from.
Kristen, Tim and Dean were kind to me and all were easy to deal with. No hassle. Great Experience so far! Looking forward to my new car!
Glen and Dean were great to work with! Knowledgeable and friendly and took the time to help me set up features on my new car!
Toyota on Dixie has been serving my family for over a decade now! Manager Rick Darrell and Representative par excellente, Glen Harder provide wonderful service! They are both professional & trustworthy. I recommend them to anyone in search of a new vehicle!
Tim was great to work with. He was helpful and found me the perfect car. He’s willing to work with you to make sure you’re happy. He’s very thorough. He even called me 5 minutes after I left (before I got too far) to let me know I forgot my garage opener in my trade in.
Joe made our car buying experience easy. He is super nice and friendly. He is knowledgeable about the vehicles and took the time to show us how to operate all the bells and whistles on our new Highlander. We will definitely come back and have him as our dealer and highly recommend him when you're ready for your next car purchase.
I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!
Tim was great, always getting my questions answered promptly. Communicated to me while my car was in the service department, and did what he had to do to get my mechanical problems fixed.
This was my 3rd time to buy a new vehicle from Toyota of Louisville and all 3 of those purchases were thru their sales rep Joseph Campbell. In over 50 years of car buying, I have never dealt with a better person than Joseph Campbell. His knowledge of the product, his "no pressure" attitude, his assistance and consideration and his friendliness have made me return to him for my purchases. In case you are wondering, I also got the best deals with Joseph and Toyota of Louisville.
This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were looking to take advantage and were playing me. I can't say enough about Louisville Toyota. They were all exceptional and really made this dream happen for me. Ashley was the girl. She kept in contact and kept me informed. Tim was just as amazing in providing me with all the direction and information I would need to drive this beautiful car back to Ohio. And to top it off he's a Buckeye ...
My salesman was Tim Patillo and he did an excellent job. At no time did I feel like I was pushed to make a decision. When I told him I would like to sleep on it he was respectful of my wishes. I would definitely recommend this dealership and Tim Patillo.I ended up buying a little nicer truck than I had planned but that was because they made the deal right.
Nathan is a consummate sale professional who walked me through all options, trims, and details that matter in the car buying process. He really took the time to understand my goals, budget, needs, and find my dream vehicle. You will be in great hands with him, and I highly recommend you or anyone you know to seek him out for your next car purchase!
We worked with Nathan Lankford on the purchase of our Corolla. He was patient and showed multiple cars until we found the right one. I highly recommend him to work with you or your family.
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