Customer Testimonials

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Google Mar 5, 2024

I recently purchased a new car, and the experience exceeded my expectations. Mr.Patillo provided excellent customer service.He guided me and my husband through the entire process. The car drives great and I am impressed with the overall design of the vehicle.I am pleased with my decision.

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Google Mar 5, 2024

Very pleasant and professional staff. Customer lounge could use a little work.

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Google Mar 4, 2024

First class!

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Google Mar 4, 2024

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Google Mar 4, 2024

Rick and Rick was amazing! We had a few little problems with a car we got! But these two men got everything worked out and I got a really good car. They really are a wonderful company and care about their customers. Thank you all so much, what a Blessed Day!!

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Google Mar 4, 2024

The sales team was very friendly, helpful and knowledgeable. My individual salesperson, Kevin Willis, made the experience especially pleasant. He didn't make me feel pressured, not one time. This is my 2nd vehicle, I have brought from Toyota of Louisville. They never change up. Their customer service is superior. Jackie

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Google Mar 4, 2024

Best customer service in town. Lincoln Satram is the best sales associate; knowledgeable, honest, and hard working.

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DealerRater Mar 4, 2024

I recently purchased a new cat and the experience exceeded my expectations. Mr. Patillo provided excellent customer service and professionalism. The car buying process was very smooth. The car itself is a joy to drive! I couldn’t be happier with my decision!

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DealerRater Mar 3, 2024

I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the ...

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Google Mar 3, 2024

Kevin Willis did a great job! He was honest and upfront. I'm glad God ordered my steps in his direction. I am extremely satisfied! The finance manager was great explaining everything too!! This all happened because I waited on the Lord's timing.

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Google Mar 1, 2024

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Google Mar 1, 2024

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Google Mar 1, 2024

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Google Feb 29, 2024

Mr. Poff and his associates performed all the tune up, maintenance, and factory recalls in a timely fashion and a reasonable price. He kept me informed about a short delay and notified me when the work was completed. Much appreciated.

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DealerRater Feb 29, 2024

One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a ...

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Google Feb 29, 2024

Not the best at customer service. The older man that put seat cover on was super friendly and pointed us in the right direction. Just wish for friendly people. Service itself was good. We were there about an hour and half for our oil change. Not too bad.

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Google Feb 28, 2024

Mike in Service is always courteous and professional!

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Google Feb 28, 2024

Sales staff were extremely helpful. I feel like I was given a good deal for my trade in and purchase.

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Google Feb 27, 2024

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Google Feb 27, 2024

Took my car in for service! Everyone was so nice and helpful! Our car was ready in less than an hour !

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Google Feb 27, 2024

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Google Feb 27, 2024

Such a professional and friendly Toyota team. No pressure and respectful of our time. Generous with information and helpful assistance. Family atmosphere, knowledgable and trustworthy group. Perfect place to buy your next and future vehicles. I know we will!!

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Google Feb 27, 2024

(Translated by Google) Wonderful, very good service, excellent explanation (Original) Maravillosa muy buena atención excelente explicación

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Google Feb 27, 2024

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Google Feb 26, 2024

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Facebook Feb 26, 2024

Great taste, lovely and amazing service you are been offered In a beautiful and nice restaurant and hotel, most of you might also want to have a little taste of investment and all thanks to Mrs Brian Lisa who made me tasted crypto trading investment now i can testify to it that she is the best I invested $1,500 and within a space of 7 days I got $16,250 what a sweet, lovely and amazing service. well I'll say it's a miracle and you seeing this now is the biggest luck and opportunity you could ever come across words ~are not ...

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Google Feb 25, 2024

Great customer service skills!

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Google Feb 25, 2024

Always fast and efficient!!

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DealerRater Feb 25, 2024

Kevin Willis was every bit of amazing! Very friendly/welcoming, and made the buying processes almost effortless! Plan on coming back to him for any of my vehicle needs! Thank you Toyota of Louisville!

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Google Feb 25, 2024

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Google Feb 24, 2024

Requested next day service because check engine light came on, she scheduled me in as a drop off customer....my car was ready before noon. Routine service was all I needed!! Great customer service all the way around!

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Google Feb 24, 2024

This is the second time I brought a car with them. Very nice, friendly and helpful. I will not shop anywhere else, they have earned a customer forever.

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Google Feb 23, 2024

I always have great service. Highly recommended.

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Google Feb 23, 2024

Kevin Willis is amazing! We have trusted him to get our family cars for over 30 years. This is car #6 with him!! Every customer service experience is better than the last! We totally recommend going to him for your next car!

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Google Feb 22, 2024

After attempting to get my vehicle repaired at a very well known chain company, I took my vehicle in to Toyota of Louisville for the certified mechanics to take a look. They were direct with correspondence and trustworthy. They even took the time to ride with me in the vehicle for diagnosis. Although my costs were great and the time apart from my vehicle was long, I will return to TOL for future regular maintenance.

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Google Feb 22, 2024

Toyota of Louisville and Kevin Willis made buying and trading a car the easiest transaction I’ve ever experienced. From now on I will go through them for vehicles. Very friendly, courteous and down right just a joy to deal with.

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Google Feb 22, 2024

I’ve been purchasing vehicles at Toyota of Louisville for many years and have always called Kevin Willis! He’s always so helpful, trustworthy, and will get you in exactly what you are looking for. Thanks again Kevin!!

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Google Feb 22, 2024

Trust them to do just what needs to be done and not things I don't need.

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Google Feb 22, 2024

They make buying a vehicle simple, fast and easy - see Josh Garr and he will deliver!!

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Google Feb 21, 2024

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Google Feb 21, 2024

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Google Feb 21, 2024

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Google Feb 20, 2024

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Google Feb 20, 2024

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Google Feb 20, 2024

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Google Feb 20, 2024

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DealerRater Feb 20, 2024

Tim Patillo was an absolute pleasure to work with. I live in Georgia and found my "new" car through CARFAX at Toyota of Louisville. Online pictures of the car accurately captured condition (perfect) and features of the car. Communication with Tim was fantastic. He was able to coordinate with his finance team over the phone, and within hours we completed the terms and had a deal. I flew up a couple of days later. Tim picked me up a the airport, did a simple short test drive, and i was able to sit down to complete the paperwork. ...

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Google Feb 20, 2024

This is the BEST dealership I've ever dealt with. Everyone is incredibly super customer-orientd in every way!! If you want a totally pleasant and delightful experience when you purchase your next vehicle ... don't waste time, go straight to Toyota of Louisville!!! I would recommend asking for Tom Car, and/or Bill Morrison. These guys do business the right way. I'm a customer for life after my recent experience. Report Card: A+++

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DealerRater Feb 19, 2024

Tim was very helpful and patient during my car selection process. The entire staff at Toyota was accommodating and friendly.

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Google Feb 18, 2024

Top notch from the time we walked in until the deal was signed. That’s the reason we are repeat customers. Keith Rice went out of his way to take care of us.

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Google Feb 18, 2024

No problems making the appointment online. Received reminders. Friendly service when I arrived. Called as soon as it was done. Not very long. And they washed it.!

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Google Feb 18, 2024

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Google Feb 18, 2024

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Google Feb 17, 2024

Had a great experience buying a new car at Toyota of Louisville. Everyone was helpful and friendly!

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Google Feb 17, 2024

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Google Feb 16, 2024

George Meredith and Toyota of Louisville made buying my 2024 Grand Highlander Hybrid Max Platinum a great experience! George is knowledgeable and does what he say.

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Google Feb 16, 2024

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Google Feb 15, 2024

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DealerRater Feb 15, 2024

We appreciate John Carbone taking our car in with just a couple of hours notice, when we explained an issue with the alternator. He took down all the pertinent information. He then called when the problem was determined and explained in terms we could understand. As the problem was more than we expected, it required extra time to compete (and, that was understandable. When all repairs were completed (a brake problem was also found after further examining the car), John called to let us know. When we picked the car up, John took time from his busy afternoon to show ...

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Google Feb 15, 2024

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Google Feb 15, 2024

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Google Feb 15, 2024

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DealerRater Feb 15, 2024

Really enjoyed my experience at Toyota of Louisville, most of all my dealer Kevin Willis. Kevin was extremely knowledgeable and communicated with me through out the entire process. Kevin went above and beyond to put me in the vehicle of my dreams and make it affordable. Thank you Levin and Toyota of Louisville.

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Google Feb 14, 2024

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DealerRater Feb 14, 2024

John Carborne, one of the Service Managers is excellent!!! I trust his knowledge of my Prius and how to maintain it to run properly!!! I never have to worry that the service department will suggest maintenance and or repairs not needed. Glen Harder, the gentleman who sold me my car continues to keep in touch to see how I am and how the Prius is running. Anytime I take the car in for an oil change he’s there to great me with a smile and god conversation. I appreciate their integrity, honesty, and wisdom about cars. If you need ...

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Google Feb 13, 2024

Quality vehicles, Quality Salesmen, Quality finance personnel!! What else could you ask for in a dealership?

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DealerRater Feb 13, 2024

We were treated like family through the entire process of purchasing the vehicle we had picked out. We very much appreciate being guided through the process by such friendly and helpful people. We would like to give a shout out to Dennis and his entire team ! Thank You

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Google Feb 13, 2024

Great service and Lincoln is the best!!$

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Google Feb 13, 2024

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Google Feb 13, 2024

Went in for an oil change on my new 4Runner. They made this process quick and easy. Were not pushy trying to upsale anything.

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Google Feb 12, 2024

Ease of entire purchase from start ti finish. No pressure.

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Google Feb 12, 2024

All members of Toyota of Louisville family were great people, and the process to get a "New to us"vehicle was seemless. If we are ever in need for another vehicle in the future. Ron, Tom, and Bob are the men to work with. Thank you!!

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Google Feb 12, 2024

Great fast service! They were ready for my appointment and got it done fast!

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Google Feb 11, 2024

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Google Feb 11, 2024

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Google Feb 11, 2024

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DealerRater Feb 11, 2024

Amazing service!! I actually live off Shelbyville rd area but continue to make the drive related to wonderful service!!

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Google Feb 11, 2024

Great experience. Staff very helpful. Love my new Camry.

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Google Feb 10, 2024

There are many good staff.

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Google Feb 10, 2024

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DealerRater Feb 9, 2024

My mom was in the market for anew Toyota Camry and happened to get matched with Tim as her salesperson. He listened to what she was looking for and determined the best model based on her needs. He was able to locate the car and have it in Louisville within the week and there were no surprises when we got there to finalize the sale. He was very patient with her while explaining the new features and getting her set up with the Toyota app and cell phone features. We also worked with Bob on the finance side who was ...

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Google Feb 9, 2024

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Google Feb 9, 2024

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Google Feb 8, 2024

Sam Smith was able to get us in a vehicle after having our car totaled and having bad credit. Sam says yes you can!

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Google Feb 8, 2024

Great people. Great service. The whole team at Toyota of Louisville makes everything easy.

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Google Feb 7, 2024

Mr Adam Poff is a kind person thanks for your service.

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Google Feb 7, 2024

Wonderful experience again. Mike LaReau is the best!

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Google Feb 7, 2024

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Google Feb 7, 2024

I prefer my RAC4 be serviced at Toyota of Louisville at Dixie Highway. John C. always takes good care of his customers. Love the fact that I can work in the lounge while my vehicle is worked on.

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Google Feb 6, 2024

(Translated by Google) A lot of experience (Original) Mucha experiencia

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Google Feb 6, 2024

They really try to help you when it comes to buying a vehicle. Very caring.

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DealerRater Feb 6, 2024

Experience was very enjoyable. Everyone was friendly and helpful, made the purchase of a vehicle easy Will definitely be a return customer!

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Google Feb 6, 2024

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Google Feb 5, 2024

Staff was friendly and helpful. Short wait.

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Google Feb 5, 2024

The people at this dealership care about their customers. Sam goes up and beyond to help. Very trustworthy as well.

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Google Feb 5, 2024

I had an awesome car buying experience, from start to finish. Dennis and Ed were both so helpful and provided so much helpful information on the car! I bought a 2021 Toyota and absolutely love it!

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DealerRater Feb 4, 2024

Customer service was exceptional. Our salesman was very personable and informational. He patiently answered all of our questions.

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Google Feb 4, 2024

Never had a better, professional, and fast experience at a dealership! Kevin Willis is the absolute best at what he does!! Huge thanks to him for making my car buying process easy and for working with me to get me the best possible deal within my budget!

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Google Feb 3, 2024

Tim Patillo is an absolute pro! Delivered in every aspect. Smooth transaction all the way around. Highly recommend Tim and TOL!!

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Google Feb 3, 2024


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