Customer Testimonials
Awesome service! Professional and thoughtful personnel and very fair prices. Read a few chapters of my book in their clean and quiet waiting room while I waited for my Prius to be tuned up. There is a huge difference in Toyota dealerships, I travel from the East end to come here.
Everything is clean and everyone is polite. I live that they offer a quiet place to wait. I just wish the other customers would respect that it is supposed to be a quiet area.
Had my 20,000 miles service and given a free car wash. Everyone is very friendly.
I have used Toyota of Louisville for over 20 years and it has always been a great experience everytime. Finally got the car I have been looking for ...a big thanks goes out to Jerry Toth for always taking good care of me and my family.
My purchase of a new car from Toyota of Louisville went very well. William Morrison was a great representative, handled all the paperwork promptly, and answered all my questions. I am very satisfied with my purchase, and would definitely shop there again, as well as recommend the dealership to others.
Larry Sepulvado got us in the right car for us at a reasonable price! He listened to what we was looking for without pressuring us or just trying to make a sale on something that wasn't right for us. Highly recommend.
Really good customers service.
Mr Glen H. & Mr Rick D. have done it again!! They have blessed me with a beautiful new lease w a great price! This was much needed with a new baby & trying to purchase a new home. Thank you for the wonderful service Toyota of Louisville!!
Great and excellent customer service. Thanks!’n
Excellent service. I bought a used car. It's in very good condition. Sammy Smith was the best. Made you feel at ease, no pressure selling. I would by my next car at Toyota of Louisville
Great staff Sam was awesome easy simple process
Great service!
Service was courteous and prompt. They delivered on what they promised. Where there was a problem, they corrected it.
No problems....good service as always
2 hour wait for oil change. But there were working me in
Always GREAT service and courtesy! The Service Managers are TERRIFIC! I won't let anyone else touch my cars.
Mr. Sam Smith, a great person as well as a Salesman. He's a great guy and gave me a second chance to have a beautiful car. He's truly a Angel on Earth. If you looking to finance a Vehicle, Toyota of Louisville is the only place to go.
Great service. Fast, friendly, and professional. You can trust these folks to treat you right and not push anything on you that you don't need.
Awesome experience…..highly recommend! Richard Swope and everyone at TOL was a pleasure to deal with…..locally family owned dealers are the best!!
Had car trouble while driving a long distance, they got me in the next morning no problems....
We had such a great experience. The kindness and patience of the people who work here are second to none. We would highly recommend coming for new car, used car (all certified) or service. All services provided have been excellent and exceeded our expectations.
Service department was very informative
As always the service is always quick in courteous
So quick and easy getting checked in. Service writer polite. Recommend this service Dept
Adam Poff was very helpful. They have been the only place to ever work on my car, and I have never had a single complaint. I've been going for 19 years.
I absolutely love the service I receive every time I bring in my vehicle for service!! My service advisor is top notch! Mike always tells me what is needed, and gives me updates on my 2019 Camry. I wouldn't trust anyone else with my vehicle.
I was served with politeness and promptness. I totally trust what I was told and appreciate that very much.
John and his crew do a fantastic job working on my vehicles. Highly recommend
I cannot say enough good things about this car lot. Sam, is the MAN! When I thought it was impossible he made it possible. They have quality cars and they really look out for their customers. I appreciated that.
I arrived for my first visit to Toyota of Louisville & was politely directed to the service area. Jaquell (sorry if I spelled your name wrong) was very polite. Unfortunately, I had the wrong appointment time & had missed mine by 30 minutes. He was very nice about it & assured me the service work could still be done. He explained the work required & made sure I knew I didn’t really need an oil change yet, but could get one if I wanted. The work was done in less than an hour. Jaquell was very polite & professional. I ...
Explained the work to be done. Attendant was professional and courteous. Waiting room was clean and comfortable.
Absolutely professional and aware of my time. Thanks to all!!
Prompt, excellent service. Service Rep John Carbone went above and beyond to show me his brand new Highlander when i let it be known I was shopping for one. I have been servicing my Toyotas here for 15 years qnd have always had excellent service.
Rick Jones and the team at Toyota Louisville are incredible! Skip the hassle and high prices at Oxmoore and visit their team. Couldn’t be happier with the buying process at this dealership. Thank you all!
Quick friendly service
Got my truck taken care of. I love Toyota care and the service was good. I highly recommend Toyota of Louisville
We were warmly greeted upon our arrival and we were out the door in no time. When the car was done, they called and we picked it up without any delays.
Today I experienced excellent service at Toyota of Louisville on Dixie Hwy. Service manager John made sure my car was correctly updated to Apple Car Play. He also had other details like tire pressure and wiper fluid fixed without my asking. The service was friendly, efficient and convenient. I will be a returning customer, thank you!
The gentleman I spoke with was kind and explained everything in detail. So much so that I plan on coming back in a month to get service done that I would have tried to price out cheaper. I trusted him and what he said so I will come back to get brakes and a tune up. I really enjoyed my experience this time. He should train all of the other folks on how to do this job!
I went to Toyota just to look and I had to go inside to find a salesman. It was the best transaction I have ever had when buying a brand new car. I got the car I wanted 2.9% my credit score was in the 500's and I didn't wait for hours. Thanks Toyota@Dixie 7-14-21
The best experience, everyone is very friendly
The staff was very knowledgeable and polite. The recall service was to take three hours and the Camry was ready in an hour and 15 minutes. Toyota of Louisville was able to take me the next week after I called whereas the Indiana Toyota dealership was over a month out on appointments. We definitely plan to return to Toyota of Louisville.
Kevin took great care of me and made sure I had no questions about what I was getting. I love my care and he even took the time to show me all the different options on my car.
Had a great experience! Took my car to John at 3 p.m. for maintenance without an appointment. Said I might have to wait quite awhile, and I was willing to do so. At 4:15 p.m., I was on my way! Yay, John! Yay, Toyota!
They did a awesome job finding a very nice car to put me in.My credit wasn’t the best and I needed financing and they made it happen.I highly recommend Mr.Rice Sr. He was very knowledgeable about the cars on the lot.
Excellent dealership with excellent service and awesome customer service ever! I highly recommend this place for overseas vehicles such Toyota’s motors where we can get well service maintained. Toyota genuine parts will be served.
Probably due to being Monday and inability to get enough people to work, but service took about twice as long as usual. Otherwise, great service.
Sam was great to work with - so happy with our car purchase 👍
Awsome Car Dealership and Service Department. Always So Kind and really knows how to deal 8n Costumer Services. Thank Ya so Bunches for caring for my Yoda. Best vehicle I ever have driven. Love you Guys and Gals. See ya in 5000 miles.
I have been a customer of Toyota of Louisville since 1995. Ron Pence was a young car salesman when he sold me my very first car. This last experience of buying a new car was unbelievable smooth. All I did was sat in his office and he asked me several questions and picked a perfect car for me without shopping for it. It is the best car that I ever had. Ron has worked his way up to a sales manager and I have purchased all three cars from him. Now let’s talked about the service department. They have always ...
Good hospitality and great service!
Always very courteous and timely .
We were on our way to Nashville and the warning lights came on so we went online to find the nearest Toyota dealership which was 83 miles away. We had no appointment yet we were taken straight in and had a diagnosis in a half hour. They had us fixed and back on the road within 3 and a half hours. Everyone was very friendly and made sure to keep us informed during the whole process.
Quick in and out for 5000 mi service!
I love Toyota of Louisville, they take care of everything for my truck. Everyone is very friendly. And they always get done before the time told to me. Thank you
William (Bill) Morrison was great! He answered every question I had and made the process so easy for us. I have and will continue to refer people to him!
Quick and easy transaction. Great customer service from Josh Garr.
Cristian Cano was excellent handling my trade. I recommend him and Toyota of Louisville.
Awesome experience! I highly recommend Toyota of Louisville.
They where fast and friendly.
The sales rep Joseph Campbell was awesome no pressure knowledgeable and most important was truthfull. Made me fill at home no BS and was fast and easy. They worked hard for me not the other way around. It was impressively enjoyable experience. I was very surprised how the whole staff went out of there way to make this an experience I'll never forget. This is what buying a car should be like. I will definitely remember this when time to buy my next car. Oh what a feeling TOYOTA !!! Ford and Chevy take notes
The wait was too long
Timely, courteous staff, good work...
The Best Service Ever !!!! Would Highly Recommend Love ❤️ My New RAV4
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