Customer Testimonials

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DealerRater Jun 21, 2024

Wait times are long sometimes. Overall good customer service. Would recommend over other local Toyota dealerships.

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Google Jun 18, 2024

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DealerRater Jun 18, 2024

Honest. Caring. Courteous. Good people whom have proven to be trustworthy! Happy to refer business to them

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Google Jun 17, 2024

Joseph Campbell, Tim Patillo and Rick Donnell are awesome! Set me up with a great car for my needs and wants. Were extremely helpful in finding what I wanted and made the buying process seamless. Thanks Toyota of Lou! Highly recommend.

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DealerRater Jun 16, 2024

Had to get a tow due to a tire blow out! Tow was quick and Toyota of Louisville squeezed me in and had a tire on my car in 45 minutes on a Saturday. 5* service

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Google Jun 15, 2024

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Google Jun 15, 2024

Everyone was friendly, awesome staff and was treated with respect.

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Google Jun 15, 2024

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Google Jun 14, 2024

The sales rep was fantastic. I love the truck. All went well but I am disappointed with the manuals that come with the truck.

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Google Jun 14, 2024

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DealerRater Jun 14, 2024

Excellent service always. Like dealing with John Carbone. Always helpful. Prices are comparable and service done in a timely manner.

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Google Jun 12, 2024

John Carbone very nice 2 wrk with. He dud exactly what I asked. thanks

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Google Jun 12, 2024

Good Service, Fast, and reliable.

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Google Jun 12, 2024

Absolutely loved the costumer service! If anyone is looking for a car this is the best place to go especially if you’re working with Mr.Sam. He went above and beyond to get me into a car and I will forever be grateful!

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Google Jun 11, 2024

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DealerRater Jun 11, 2024

Enjoyed working with the staff to make my purchase an easy process. Tim did an excellent job on showing how to operate the vehicle as well as explaining all the options. Rick Donnell was great to work with from the ordering to the final paperwork. Just a great guy. The lady in finance did a great job explaining the paperwork and warranty options.

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Google Jun 11, 2024

Great service department and excellent place to buy a Toyota

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DealerRater Jun 10, 2024

We've worked with Glen a couple of times in the last couple years. Bought a Rav4 off him in late '22, and then a GR Corolla in mid-'24. He's always a straight shooter, and reluctant to oversell you a car you don't need or that would be actively harmful to own. Plus, they're the only dealership here in Louisville that didn't add a ridiculous dealer markup during/after the pandemic/supply chain issues, and I appreciate them not being predatory. As long as they're open and I live in Louisville, I'll be going to ...

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Google Jun 9, 2024

Very pleasant to work with compared to Oxmore Toyota. I’d ask for Tim - Good guy and wasn’t pushy.

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Google Jun 8, 2024

Everyone was nice and informative

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Google Jun 8, 2024

I have purchased two vehicles from Toyota of Louisville...and they went above and beyond to help me get the right deal. Both cars are top notch. Very highly recommend.

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Google Jun 7, 2024

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DealerRater Jun 7, 2024

Keeps you updated and are very knowledgeable … also not pushy in the sale and for warranty

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Google Jun 7, 2024

Great team Thank you George

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Google Jun 7, 2024

My experience today was wonderful. I’m always happy to see Danny. John Carbone made sure my Toyota was taken care of as promised. I will definitely return.

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Google Jun 7, 2024

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Facebook Jun 6, 2024

I went in for 35k maintenance. They were friendly and very fast. I had an appointment and don’t think was in there an hour.

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Google Jun 6, 2024

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Google Jun 6, 2024

Kevin was fabulous! The entire process was quick and smooth. Totally recommend.

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Google Jun 6, 2024

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Google Jun 6, 2024

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Google Jun 5, 2024

Josh Garr did a great job in assisting me with my purchase. Bob help me out with my financing. I appreciate and love y'all!!

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Google Jun 5, 2024

The work was done well and on time but at too high a cost

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Google Jun 5, 2024

Kevin Willis was great salesperson to see, and very knowledgeable. Great day at Toyota of Louisville!

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Google Jun 5, 2024

Toyota of Louisville on Dixie Highway, is the only Toyota Dealership I will truly deal with. My 2012 is the only vehicle i had gotten from that location, but, i go back to Dixie Highway Toyota for service, because of John Carbone. John Carbone is my go to person there in the service department. I have been dealing with John Carbone since I had my 2006 Toyota Highlander. I've had a 2012, 2023 and now a 2024 Grand Highlander. John is always polite, courteous and respectful and as a woman, I feel that he doesn't take advantage of me by telling me my ...

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Google Jun 5, 2024

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Google Jun 5, 2024

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Google Jun 4, 2024

Very positive experience at Toyota of Louisville. Professional, knowledgeable, and straightforward sales, finance, and delivery. They also found a better finance rate for me than I had with my bank. This is our family’s second vehicle from Toyota of Louisville.

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Google Jun 4, 2024

Awesome experience by John Carbone. Solid dude. Recommended services and told me what I did and didn’t need. Repeat customer.

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Google Jun 4, 2024

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Google Jun 3, 2024

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Google Jun 3, 2024

Wonderful treatment as client, and support with the buy of my new car, I really recommend this dealer, thank them very much

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Google Jun 2, 2024

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Google Jun 2, 2024

I love this dealership. I got a quick appt. It was for a oil change. The oil change was done efficiently and quick Very happy!

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Google Jun 2, 2024

Staff was excellent. Appreciated the honesty and openess, made the transaction smooth as cam be. Would recommend 10/10.

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Google Jun 2, 2024

Always excellent service with John Carbone at Toyota of Louisville!!

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Google Jun 2, 2024

The Toyota team really work with me on getting my vehicle. I really do appreciate them for that.

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Google Jun 1, 2024

I recently had the opportunity to work with George Meredith, a sales and leasing consultant at Toyota of Louisville as I searched for a "hard to locate" 2025 AWD Camry. In my search I talked with 8 different Toyota dealers in 3 states. While the sales professionals at each dealership were quick to make promises, George was the only one who followed through. George was professional and transparent, traits that I wish I had seen in other sales professionals.

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Google Jun 1, 2024

Very upfront on price

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Google Jun 1, 2024

My salesman was Lincoln and he was absolutely amazing. He understood my situation and what I needed out of a vehicle. Lincoln listened. I would recommend him to anyone looking for a vehicle. I absolutely love my 2015 Malibu. Thank you Lincoln!

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Google Jun 1, 2024

Great people.Easy to deal with and very helpful helping me learn about my new truck

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Google Jun 1, 2024

Had factory update program. Estimated time was met very happy with staff.

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DealerRater May 31, 2024

We purchased a 2024 Rav4 from salesman Tim Patillo! He was kind, very professional, attentive and very helpful through the entire process.

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Google May 31, 2024

Bought a new 2024 Toyota Tundra Platinum and the entire process went very smoothly and pain-free. The truck was great and the people even better! Would buy another vehicle from them in a heartbeat!

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Google May 31, 2024

My boyfreind took my car in for service and he was satisfied

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Google May 31, 2024

Excellent customer service as usual

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Google May 31, 2024

Good service. Polite. Job done well. No fuss. A MILLION times better than Oxmoor Toyota.

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Google May 31, 2024

Outstanding service and friendly! Made buying a car easy and stress free!

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Google May 31, 2024

They're excellent and go above and beyond! The only place I'll take my vehicle for service!!

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Google May 30, 2024

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Google May 30, 2024

Always on time and answer all my questions thoroughly. Always a good experience. Going to the service department

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Google May 29, 2024

Quick and easy

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Google May 29, 2024

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Google May 29, 2024

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Google May 28, 2024

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Google May 28, 2024

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Google May 28, 2024

I put a deposit down on a hard to get vehicle 11 months ago. During that time Toyota of Louisville, specifically my salesman Keith Rice, kept in touch with me to give me updates on possible deliveries and alternatives. It was not their fault that the vehicle I wanted did not get delivered to them. (Take a deep dive on Toyota allocation process if you want to know why) In the end I found the SUV I wanted at another dealer and got it there. I am giving ToL 5 stars though because they were pleasant throughout the process and quickly refunded ...

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Google May 27, 2024

Knowledgeable, straight to the point without trying to upsell you something you’re not looking for or want. Great attitude by all the staff I encounter between the salesman and financial accountant. They were quick with getting the vehicle ready and serviced once the paperwork was done.

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Google May 27, 2024

In and out quickly for service with 2 kids in tow.

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Google May 25, 2024

(Translated by Google) Super pleased!! (Original) Súper complacida !!

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Google May 24, 2024

Left a center cap off one rim. Said they will order me one

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DealerRater May 24, 2024

Honest sales representatives and very dependable vehicles low interest rates also a huge inventory to choose from

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Google May 24, 2024

John Carbone was respectful and helpful even though I had no appointment. The repair was expedient. Truly satisfied.

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Google May 24, 2024

Great service. I wont go anywhere else!

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Google May 24, 2024

Highly recommend!!

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Google May 24, 2024

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Google May 23, 2024

Arrived early and got right in.

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Google May 23, 2024

Generally I distrust having maintenance done at a dealer, but Toyota Dixie Hwy exceeded expectations from start to finish from customer service to price point.

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DealerRater May 23, 2024

They completed exactly what they said they would and at the price quoted. Very professional and courteous.

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Google May 22, 2024

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Google May 22, 2024

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Google May 22, 2024

Fast and professional

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Google May 22, 2024

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Google May 22, 2024

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Facebook May 21, 2024

They did what they said they would called me when a car I wanted to see came in keep it till I got there

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Google May 21, 2024

Great car, professional and courteous staff. Would highly recommend.

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Google May 20, 2024

Toyota of Louisville has excellent service. Their representatives listen to your concerns, fix the problems with your car, have a Shuttle service with a respectful gentleman through the week, and stand behind their repair work. I will continue to utilize their services and recommend Toyota of Louisville to other people in the Louisville community. Kevin Ashton, service manager, is a good man to serve you with car problems. Michael Lareau generated such a pleasant attitude for beginning the week on a Monday.

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Google May 20, 2024

Very quick with service. Out before estimated time. Always friendly.

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Facebook May 20, 2024

Kevin Ashton, service mechanic, friendly and professional.

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Google May 18, 2024

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Facebook May 18, 2024

A1 service and experience.

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Google May 18, 2024

Very helpful. Great transaction. Well done.

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Google May 18, 2024

All good

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Google May 17, 2024

I recently took my vehicle to Toyota of Louisville for service. I worked with John Carbone and explained a couple of issues i was concerned about. John made notes and said they would check out my concerns. They found an issue that needed attention. I told them to fix the problem and i waited in a clean customer lounge. My vehicle was ready in a very timely manner, at a very reasonable cost. I will continue to my vehicles serviced at this dealership. I highly recommend Toyota of Louisville.

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Google May 17, 2024

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Google May 16, 2024

Friendly and fast service

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Google May 16, 2024

Great Service!

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Google May 16, 2024

Very easy buying experience.

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Google May 16, 2024

Shout out and thank you to Adam for getting me in quickly to get a new battery so I could get back to work.

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Google May 15, 2024


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