Customer Testimonials
Thanks for the help. He made a perfect financing plan for me and my family
The dealership responded extremely fast and answered all of my questions. Richard Swope was very professional and great to do business with.
The service was done in a timely manner and the people were polite as usual
Everyone was friendly and knowledgeable.
I always receive great prompt service from this dealership! John Carbone, the Service Manager is one of the best in the business!!! Kudos!! Keep up the great customer care!!
Ed K is a great sales person to work with—straight answers, no pressure, great knowledge of the vehicles. Service department is very efficient. Evening operator was lazy and rude. Did not want to be bothered to help and put it off on someone else.
Friendly folks, very helpful, and nice/accommodating waiting area. Service began the day I stepped in to make the appointment and I am very pleased with the work that was done!
Tim Patillo helped me out from day one when I called and told him that I was looking for a 4runner. Toyota of Louisville was awesome to deal with!
Toyota of Louisville is the only place I will let service my truck. Their service department is great.
They was up front with me very professional very nice respectful and tried to save me money.
Outstanding Service & Attention from Staff. They are very customer friendly & complete exceptional repairs & service. Very experienced mechanics & service staff. Mike, Kevin, Jon & others have excellent personal skills & can do attitudes !
The service team at this dealership is great. Always perform a wonderful job. I haven’t purchased a car from this dealership yet.
Bought a 2023 ford edge, salespeople were very friendly and courteous I think I got good deal
Great Service Mike gave exact estimate and delivered on time very professional major reason I have purchased three vehicles is Service Department
The Service Dept. is excellent- very knowledgeable, customer oriented, friendly and efficient. Seem to honor the appt schedule. Ready to answer questions and explain services rendered. Caleb Basham Has been an amazing tech who has been very helpful assisting me especially since I am an older widow.
Great service that was timely and answered any questions. Am pleased and will return after next 5, ooo miles !
We requested a Spanish speaker since we had an inquiry on a truck and they directed us to him. We were excited (since we were ready to buy) and he was being short and with an attitude. We asked for his name and he refused to give it to us, we had to research to find who we spoke to. We called to clarify the price of a Tundra, since there were different prices on the website and he wasn’t telling us which price was the actual one. Then he raised his voice and said “are you going to ... Read More DealerRater - Apr 20, 2025
Tim was amazing to work with. He was very responsive before we showed up which was a big deal for us being an hour and a half away. He informed us they had multiple options for the type of cars we were looking for and even sent us pictures. He was waiting for at the door as we approached the dealership. Gave us time and space to look everything over on the cars comfortably and didn’t try to push anything on us we didn’t want. 10/10 would definitely buy from Mr.Patillo again.
They were excellent to work with very understanding of the amount of money I had and all went great
I thank you Toyota of Lousiville for helping me out get my new whip if it wasn’t for KEVIN WILIS MY DAD AND GOD I wouldn’t have again thank you 🙏🏾
Could not disagree more if this dealership got above 3 stars- I had a bad experience
Great service staff, very professional. Kevin Ashton is excellent to work with. Really appreciate departments responsiveness
They are willing to listen, considerate, and treat customers with respect and dignity. They do quality work and offer discounts when possible.
I enjoyed working with John. He was very professional. The service was great and done in a timely manner.
Larry, one of the salesman was very courteous and knew what I was looking for
We really enjoyed working with our sales consultant, Tim. He helped us find the the right car for our family. We look forward to working with him again in the future.
Great service, and fast. Good price. Friendly and not pushy. Very happy with the service
Always get great timely service. Never pushy. Very dependable. These are the reasons I keep going back.
I called Toyota of Louisville in an emergency situation when I needed to buy a vehicle after my 4Runner had been hit by a truck. Not only Lincoln Satram, Toyota of Louisville Inc.’s Sales Representative, and Bob Garr, Toyota of Louisville Inc.’s Business Manager, were able to find a new 2025 RAV4 for me on the day I called but they stayed way beyond their evening hours to process the sales transaction and to make sure that I went home driving a new vehicle. Lincoln and Bob were professional and knowledgeable and helped me to process financing of my ... Read More DealerRater - Feb 25, 2025
I called Toyota of Louisville in an emergency situation when I needed to buy a vehicle after my 4Runner had been hit by a truck. Not only Lincoln Satram, Toyota of Louisville Inc.’s Sales Representative, and Bob Garr, Toyota of Louisville Inc.’s Business Manager, were able to find a new 2025 RAV4 for me on the day I called but they stayed way beyond their evening hours to process the sales transaction and to make sure that I went home driving a new vehicle. Lincoln and Bob were professional and knowledgeable and helped me to process financing of my ... Read More DealerRater - Feb 25, 2025
The person who de al with me was very profesional . He made posible that I get the vehicle that I wanted. I am very please with the process and with my new car.
Service advisors were informative and courteous problem was diagnosed quickly and repair was done professionally and efficiently
We had a great experience at Toyota of Louisville our salesperson Cristian was very patient with us not high pressure or pushy at all.
John Carbone is great! Always friendly and honest. Pleasant to work with. He gives good breakdown of wat was completed on the vehicle
Glen Harder, salesman, was professional and personable when purchasing several cars since 2010. Will return!
This is great place for customers.. they all are good and helpful.. service was very quick
It was a great service with Mike Lareau. He was so knowledgeable about service. Thank you.
Everyone was dry helpful and friendly. They were all very knowledgeable and accommodating. I got a good deal.
I had a 19 year old truck that needed to be replaced. I had already decided on a used Toyota Tundra based on its quality reputation and feedback on Tundras from friends. I have used Toyota of Louisville in the past and was happy with the service I had always received from the Sales and Service departments. Stopped in to see what was available. Danny Yared met me at the door and went over the details of the used Tundras. We found one that appeared to be in great shape with low mileage. He gave me an offer sheet and said ... Read More DealerRater - Feb 1, 2025
Always great service and thorough inspection of my vehicle keeping it performing safely on the road.
Glen Harder was professional, accommodating, and easy to work with. Great communication and no surprises.
Just purchased a new vehicle with these guys and I must say, best car buying experience I’ve ever had. Glen Harder and Bob Garr were both amazing. They were extremely helpful and made it so easy. I would definitely recommend these guys and I will MOST definitely be buying all my vehicles from here. Thank you all and I look forward to working with you guys in the future.
Toyota of Lisville is the BEST. I have been using them for 15 years as well as with a previous Camry. I have recommended them to family and friends. John Carbone, my service advisor, is extremely helpful, professional and congenial.
I couldn't be happier with my purchase and a big thank you belongs to Glen for that! The process was a breeze thanks to him. He made sure everything was to my liking and gave me the run down of the vehicle so l would be ready to drive it off the lot! Would definitely recommend!
Clean environment and comfortable waiting area. Professional and knowledgeable Service Advisor, Adam Poff. It's a distance for me to drive, but I trust them more than a Toyota dealer that is closer to me because of a past negative service experience.
Customer service is always really good. They get you in and out. They explain things that need to be done to your car.
Toyota of Louisville was the the best car buying experience we’ve ever experienced. Everything was ready for us and such a smooth purchase. We definitely recommend them. Very nice and and a wonderful staff.
Service appt today was exceptionally quick. Waiting room was clean and coffee was available. Restroom was clean.
I had an appointment at 8:30am and the staff was very attentive and helpful they took very good care of my vehicle. I was in and out quickly.
My family has purchased 5 vehicles through Tom Carr and his sales staff at Toyota of Louisville, including a 2025 Rav4 for my daughter. The sale on the Rav4 was handled by William "Bill" Morrison. We have always received fair deals and excellent customer service from this dealership, and I wish to thank Tom and Bill for finding the perfect vehicle for my daughter. I would give them six stars if possible for their excellent customer service.
They were Curtis and fast with the services Short check in and short wait for them to finish
Excellent communication. I always understand the issues with my automobile. Very confident about any work done.
The service is great! The people are so nice and you never feel like they don’t care
Kevin Willis is so kind and real! Best sales person I’ve ever worked with!
Always very professional, clean , polite and quick. These folks are very efficient and organized and nice
Very nice to get service and service department very nice and friendly I lease my Toyota Highlander for the last 6 years would like to see the service for 3 years instead of 2 years for leasing options
Great group of people, very willing to help and get you approved for a loan. Excellent service and I will be a repeat customer
Sam Smith was great!. I called left a message, he git me approved and picked out the vehicle for me...I really love the vehicle and so does everyone else..All I had to do was come in and sign the paperwork unlike many dealerships, where you are there all day... Thank you Sam for making my Louisville Toyota experience an AWESOME one! ~Aretha
Prompt service. Courteous and friendly staff. I have been using Toyota since 2012. They have always been fair.
Tim and Toyota of Louisville were fantastic. They were straightforward to work with, and I'd buy from them again.
Went on Saturday to get my car looked at the gentleman there was super nice. They were fast and efficient and got me out of there in no time so I could go to work. I’ve enjoyed all the time that I’ve Of gone to Toyota of Louisville, I believe the workers there are genuinely kind and hard-working, and they will do whatever it takes to get you in and out on time
Lincoln made the buying experience very easy and he wasn’t pushy at all. His knowledge of the vehicle was very helpful!
I trust and believe I will receive the best service from Toyota of Louisvlle. John reviews after service is completed so I will know ahead of time costs and other things that maybe needed next time. Which provides best information to keep my car in the best shape.
Tim is very professional, knowledgeable and can provide the best service at the most reasonable price. Highly recommended.
Tim helped me find my car and made sure everything was right because of minor inconveniences. He was very good to work with and I'll be back again at some point to get another car.
Everyone took their time with us and explained everything. Would recommend buying from Bill Morrison to anyone.Also Dave in finance was patient and kind. Thank you for a great experience.
They were great to work with. I was shopping from out of town and Tim and team made the car buying process really easy! They were really helpful with all the various questions that I had, answering them quickly.
I have dealt with Toyota for year's and trust them.very well, and pa's on the good service I had
Professional, courteous service
Best car buying experience I've ever had!! Quick, simple, great experience! 5 out of 5 stars!!
It was good. It took longer than expected. But the service was good. Thank you.
No issues. Always professional, courteous and willing to work with you. No concrrns, will be bavk
Cristian was amazing,very patient and polite. He was really cool and down to earth.Would definitely recommend
Tim made the process for trading and buying my new car, simple and fast!! Very responsive and professional!
This was an exceptional shop. I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very impressed with their professionalism and also the shop appearance itself. Thank you very much for all you did for me.
Kevin Willis definitely went above and beyond to make sure I was happy with my car shopping experience. He worked diligently to get everything detail taken care of before the sale. I highly recommend Kevin Willis for anyone who wants a determined hard-working sales professional who always puts his customer first. Thank you Kevin!!!
Longtime owner of Avalon. Appreciate the work and services that you have completed. Staff is friendly and through.
My appointment was for 9:00 and was already in service area at 8:50. Oil change and inspection done in about 45 min.
This location made me feel heard, no pressure, staff friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will always recommend others to this Toyota location.
I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed was chaotic. From members of Toyota yelling at my grandmother over the phone when she was trying to figure out why the price of a part increases basically $1000 to being given the cold shoulder when I was finally able to pick up my car. To make amends of them keeping my car for 3+ weeks when it was only supposed to be one, ... Read More DealerRater - Aug 8, 2024
Excellent service over many years with previous cars. Excellent help from Ed K. With setting up new car.
Very clean. A good selection of cars. Very friendly staff. There were several salesman. I was referred to your dealership and I very happy
Toyota of Louisville and Tim always get it right!! This is the 4th vehicle Tim has helped me purchase and the sale is always easy, quick and smooth! I appreciate you all!
Tim Patillo was very knowledgeable, great to work with. Toyota of Louisville made it a quick and easy process, would definitely do business with them again.
As always service was good. However mechanic left greasy finger prints on the car hood.
Have had two great car buying experiences at this dealership. No pressure and great cars.
Tim was really nice and easy to talk to. Buying our car was a wonderful experience. Thank you Tim
Did not have a good experience at this dealership This is where I bought my Toyota. I feel like I wasted money.
I took my car to get a oil change and tries rotated. I ask service tech if they would check air pressure because my front tires were low. The service tech yes.When I was driving home from work I checked to see if the pressure was same in each tire. The pressure was the same as when I took it in. This is how I know I didn’t get the tire rotation I paid for. My wife took her car for the same service and it took two hours and my car took 45 minutes.
Tim Patillo is great! Tim is my first call when searching for my new vehicle. If you want a stress free buying experience go no further and stop in and see my friend Tim. I don't hesitate to send my friends and family to go see Tim for their vehicle needs. My brother, my daughter, my aunt, and 4 of my friends have all purchased their vehicles from Tim. Now you have a friend in the car business!
Good and Quick service while there. Took awhile to get an appointment which I couldn’t get before traveling for vacation but it all worked out.
Just purchased my new RAV4 here and Keith Rice was phenomenal! He was so friendly and everything was so easy!!!! Thank you!
Tom was fantastic to work with; knows his stuff and was patient as a made the decision.
Tim Patella was amazing! I told him what I wanted and he delivered and more. This is not my first visit, I left another dealer who wouldn't give me correct information. Let alone, the service and all I asked. He was informative and timely every time. His word can be trusted. Finance dept. Same, I told them what I wanted and it was done. The reputation of Toyota is still top notch. Thank you, for all you did what an amazing experience.
Salesperson, Ed, was professional, friendly, helpful. Answered all my questions. During purchase in the absence of Ed, assisted by Tim who was also very professional, customer friendly, helpful and answered all my questions. Other employees who were present were just as friendly. Great experience from choosing a vehicle to purchase with finance officer,Daniel.
Wait times are long sometimes. Overall good customer service. Would recommend over other local Toyota dealerships.
Honest. Caring. Courteous. Good people whom have proven to be trustworthy! Happy to refer business to them
Joseph Campbell, Tim Patillo and Rick Donnell are awesome! Set me up with a great car for my needs and wants. Were extremely helpful in finding what I wanted and made the buying process seamless. Thanks Toyota of Lou! Highly recommend.
Had to get a tow due to a tire blow out! Tow was quick and Toyota of Louisville squeezed me in and had a tire on my car in 45 minutes on a Saturday. 5* service