Staff
Sales
Tim Patillo
Master Toyota Sales, Leasing & Internet Sales Professional
Glen Harder
Sales & Leasing Consultant
Joseph Campbell
Sales Associate
Sam Smith
Sales Associate
Kevin Willis
Sales Associate
Lincoln Satram
Sales Associate
Ed Kaltenbacher
Toyota Certified Master Sales & Leasing Consultant
Cristian Cano
Sales Associate
Larry Sepulvado
Sales Associate
Jerry Toth
Salesperson
William Morrison
Sales Associate
Josh Garr
Sales Associate
Ricky Jones
Sales Associate
Keith Rice
Sales Associate
George Meredith
Sales Associate
Herman Robinson
Sales Associate
Service
John Carbone
ASM
Mike Lareau
ASM
Kevin Ashton
ASM
Adam Poff
ASM
Caleb Basham
ASM
Finance
Bob Garr
Business Manager
Lisa Fouts
Business Manager
Dean Sexton
Business Manager
David Lail
Finance Manager
Internet
Ashley Duvall
BDC Representative
Lindsey Kirtley
BDC Representative
Kristin Shirley
BDC Representative
Management
Richard Swope
General Sales Manager
Rick Donnell
Sales Manager
Dennis Fante
GM & PRESIDENT
Tom Carr
Sales Manager
Ron Pence
Sales Manager
Scott Manning
Service Manager
Michael Byrd
Used Car Manager
Tim Patillo
Master Toyota Sales, Leasing & Internet Sales Professional
Apr 14, 2025
Tim was amazing to work with.
Tim was amazing to work with. He was very responsive before we showed up which was a big deal for us being an hour and a half away. He informed us they had multiple options for the type of cars we were looking for and even sent us pictures. He was waiting for at the door as we approached the dealership. Gave us time and space to look everything over on the cars comfortably and didn’t try to push anything on us we didn’t want. 10/10 would definitely buy from Mr.Patillo again.
Mar 10, 2025
We really enjoyed working with our sales consultant, Tim.
We really enjoyed working with our sales consultant, Tim. He helped us find the the right car for our family. We look forward to working with him again in the future.
Oct 08, 2024
Tim and Toyota of Louisville were fantastic.
Tim and Toyota of Louisville were fantastic. They were straightforward to work with, and I'd buy from them again.
Sep 25, 2024
Tim is very professional, knowledgeable and can provide
Tim is very professional, knowledgeable and can provide the best service at the most reasonable price. Highly recommended.
Sep 23, 2024
Tim helped me find my car and made sure everything was
Tim helped me find my car and made sure everything was right because of minor inconveniences. He was very good to work with and I'll be back again at some point to get another car.
John Carbone
ASM
Mar 18, 2025
I enjoyed working with John.
I enjoyed working with John. He was very professional. The service was great and done in a timely manner.
Feb 26, 2025
Always get great timely service.
Always get great timely service. Never pushy. Very dependable. These are the reasons I keep going back.
Feb 13, 2025
John Carbone is great!
John Carbone is great! Always friendly and honest. Pleasant to work with. He gives good breakdown of wat was completed on the vehicle
Jan 24, 2025
Always great service and thorough inspection of my
Always great service and thorough inspection of my vehicle keeping it performing safely on the road.
Jan 16, 2025
Toyota of Lisville is the BEST.
Toyota of Lisville is the BEST. I have been using them for 15 years as well as with a previous Camry. I have recommended them to family and friends. John Carbone, my service advisor, is extremely helpful, professional and congenial.
Glen Harder
Sales & Leasing Consultant
Feb 07, 2025
Glen Harder, salesman, was professional and personable
Glen Harder, salesman, was professional and personable when purchasing several cars since 2010. Will return!
Jan 21, 2025
Glen Harder was professional, accommodating, and easy to
Glen Harder was professional, accommodating, and easy to work with. Great communication and no surprises.
Jan 11, 2025
I couldn't be happier with my purchase and a big thank
I couldn't be happier with my purchase and a big thank you belongs to Glen for that! The process was a breeze thanks to him. He made sure everything was to my liking and gave me the run down of the vehicle so l would be ready to drive it off the lot! Would definitely recommend!
Jun 10, 2024
We've worked with Glen a couple of times in the last
We've worked with Glen a couple of times in the last couple years. Bought a Rav4 off him in late '22, and then a GR Corolla in mid-'24. He's always a straight shooter, and reluctant to oversell you a car you don't need or that would be actively harmful to own. Plus, they're the only dealership here in Louisville that didn't add a ridiculous dealer markup during/after the pandemic/supply chain issues, and I appreciate them not being predatory. As long as they're open and I live in Louisville, I'll be going to then for any car purchasing needs.
Apr 10, 2024
Glen was so kind and provided great customer service.
Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease.
Joseph Campbell
Sales Associate
Apr 10, 2025
They were excellent to work with very understanding of
They were excellent to work with very understanding of the amount of money I had and all went great
Apr 30, 2024
Everyone was so polite and professional he told me what I
Everyone was so polite and professional he told me what I need done he also said if my tires does not need to be rotated. They won’t rotate them and I won’t be charged for that.. he told me when I needed to come back to get to get new tires and I was very pleased with him
Oct 31, 2023
Best company to buy from!
Best company to buy from! Joe Campbell makes the car buying process easy and seamless. All of the employees from the salesman to the receptionist are very professional, friendly and do not pressure you into purchasing anything. This is the only place my family has purchased a vehicle from in the last 20 years, and Toyota of Louisville will continue to get our business in the future!
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
Jul 07, 2023
Great service I'll never go anywhere else.
Great service I'll never go anywhere else. Super friendly fast and thorough. A+++. Thanks again Toyota of Louisville!!!
Bob Garr
Business Manager
Feb 25, 2025
I called Toyota of Louisville in an emergency situation
I called Toyota of Louisville in an emergency situation when I needed to buy a vehicle after my 4Runner had been hit by a truck. Not only Lincoln Satram, Toyota of Louisville Inc.’s Sales Representative, and Bob Garr, Toyota of Louisville Inc.’s Business Manager, were able to find a new 2025 RAV4 for me on the day I called but they stayed way beyond their evening hours to process the sales transaction and to make sure that I went home driving a new vehicle. Lincoln and Bob were professional and knowledgeable and helped me to process financing of my new vehicle through Toyota Financial Services in no time. When I was leaving Toyota of Louisville’s parking lot it felt like Christmas. This was the best vehicle buying experience of my life. A couple of weeks after buying my RAV4, I had questions regarding some new functions, I texted Lincoln Satram and he quickly responded with answers. Lincoln Satram and Bob Garr love their jobs and care about their clients. If I could I would have given Lincoln Satram, Bob Garr, and Toyota of Louisville ten stars. You owe it to yourself to buy a vehicle from this dealership.
Feb 25, 2025
I called Toyota of Louisville in an emergency situation
I called Toyota of Louisville in an emergency situation when I needed to buy a vehicle after my 4Runner had been hit by a truck. Not only Lincoln Satram, Toyota of Louisville Inc.’s Sales Representative, and Bob Garr, Toyota of Louisville Inc.’s Business Manager, were able to find a new 2025 RAV4 for me on the day I called but they stayed way beyond their evening hours to process the sales transaction and to make sure that I went home driving a new vehicle. Lincoln and Bob were professional and knowledgeable and helped me to process financing of my new vehicle through Toyota Financial Services in no time. When I was leaving Toyota of Louisville’s parking lot it felt like Christmas. This was the best vehicle buying experience of my life. A couple of weeks after buying my RAV4, I had questions regarding some new functions, I texted Lincoln Satram and he quickly responded with answers. Lincoln Satram and Bob Garr love their jobs and care about their clients. If I could I would have given Lincoln Satram, Bob Garr, and Toyota of Louisville ten stars. You owe it to yourself to buy a vehicle from this dealership.
Dec 22, 2024
My family has purchased 5 vehicles through Tom Carr and
My family has purchased 5 vehicles through Tom Carr and his sales staff at Toyota of Louisville, including a 2025 Rav4 for my daughter. The sale on the Rav4 was handled by William "Bill" Morrison. We have always received fair deals and excellent customer service from this dealership, and I wish to thank Tom and Bill for finding the perfect vehicle for my daughter. I would give them six stars if possible for their excellent customer service.
Oct 08, 2024
Tim and Toyota of Louisville were fantastic.
Tim and Toyota of Louisville were fantastic. They were straightforward to work with, and I'd buy from them again.
Aug 12, 2024
This location made me feel heard, no pressure, staff
This location made me feel heard, no pressure, staff friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will always recommend others to this Toyota location.
Lisa Fouts
Business Manager
Nov 15, 2024
Kevin Willis is so kind and real!
Kevin Willis is so kind and real! Best sales person I’ve ever worked with!
Jul 30, 2024
Toyota of Louisville and Tim always get it right!
Toyota of Louisville and Tim always get it right!! This is the 4th vehicle Tim has helped me purchase and the sale is always easy, quick and smooth! I appreciate you all!
Apr 10, 2024
Glen was so kind and provided great customer service.
Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease.
Feb 29, 2024
One of the best to do it!
One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a positive impression of the dealership's service. I highly commend this salesperson for their exceptional assistance and would gladly recommend them to others seeking a seamless car-buying experience. Thank you Mr. Tim and Mr. Rick!
Jan 25, 2024
Tim was Great 😃 He made the process so quick and easy!
Tim was Great 😃 He made the process so quick and easy! Everyone was supper nice! It was a wonderful experience and I love my new car! Thank you so much!
Mike Lareau
ASM
Feb 03, 2025
It was a great service with Mike Lareau.
It was a great service with Mike Lareau. He was so knowledgeable about service. Thank you.
Dec 29, 2024
I had an appointment at 8:30am and the staff was very
I had an appointment at 8:30am and the staff was very attentive and helpful they took very good care of my vehicle. I was in and out quickly.
Dec 20, 2024
They were Curtis and fast with the services Short check
They were Curtis and fast with the services Short check in and short wait for them to finish
Nov 11, 2024
Always very professional, clean , polite and quick.
Always very professional, clean , polite and quick. These folks are very efficient and organized and nice
Aug 30, 2024
No issues.
No issues. Always professional, courteous and willing to work with you. No concrrns, will be bavk
Kevin Ashton
ASM
Apr 04, 2025
Great service staff, very professional.
Great service staff, very professional. Kevin Ashton is excellent to work with. Really appreciate departments responsiveness
Feb 15, 2025
Service advisors were informative and courteous problem
Service advisors were informative and courteous problem was diagnosed quickly and repair was done professionally and efficiently
Jan 03, 2025
Customer service is always really good.
Customer service is always really good. They get you in and out. They explain things that need to be done to your car.
Nov 20, 2024
Excellent communication.
Excellent communication. I always understand the issues with my automobile. Very confident about any work done.
Nov 11, 2024
Always very professional, clean , polite and quick.
Always very professional, clean , polite and quick. These folks are very efficient and organized and nice
Dean Sexton
Business Manager
Feb 15, 2025
We had a great experience at Toyota of Louisville our
We had a great experience at Toyota of Louisville our salesperson Cristian was very patient with us not high pressure or pushy at all.
Jan 31, 2025
I had a 19 year old truck that needed to be replaced.
I had a 19 year old truck that needed to be replaced. I had already decided on a used Toyota Tundra based on its quality reputation and feedback on Tundras from friends. I have used Toyota of Louisville in the past and was happy with the service I had always received from the Sales and Service departments. Stopped in to see what was available. Danny Yared met me at the door and went over the details of the used Tundras. We found one that appeared to be in great shape with low mileage. He gave me an offer sheet and said to let him know if I was interested. I did some more research at home and called him the next day to tell him I was interested. Returned to the dealership and took the Tundra to my mechanic for his blessing. Danny and I haggled a little on the truck, some accessories and my trade-in and agreed on a price that I was very happy with. Closed the deal and completed the paperwork that day. Danny was very professional, knowledgeable and low pressure. Everyone I dealt with at the dealership was pleasant and easy to work with. I would highly recommend anyone in the market for a vehicle at least stop by Toyota of Louisville.
Aug 29, 2024
Cristian was amazing,very patient and polite.
Cristian was amazing,very patient and polite. He was really cool and down to earth.Would definitely recommend
Jun 23, 2024
Tim Patella was amazing!
Tim Patella was amazing! I told him what I wanted and he delivered and more. This is not my first visit, I left another dealer who wouldn't give me correct information. Let alone, the service and all I asked. He was informative and timely every time. His word can be trusted. Finance dept. Same, I told them what I wanted and it was done. The reputation of Toyota is still top notch. Thank you, for all you did what an amazing experience.
Jun 10, 2024
We've worked with Glen a couple of times in the last
We've worked with Glen a couple of times in the last couple years. Bought a Rav4 off him in late '22, and then a GR Corolla in mid-'24. He's always a straight shooter, and reluctant to oversell you a car you don't need or that would be actively harmful to own. Plus, they're the only dealership here in Louisville that didn't add a ridiculous dealer markup during/after the pandemic/supply chain issues, and I appreciate them not being predatory. As long as they're open and I live in Louisville, I'll be going to then for any car purchasing needs.
David Lail
Finance Manager
Mar 10, 2025
We really enjoyed working with our sales consultant, Tim.
We really enjoyed working with our sales consultant, Tim. He helped us find the the right car for our family. We look forward to working with him again in the future.
Nov 06, 2024
Great group of people, very willing to help and get you
Great group of people, very willing to help and get you approved for a loan. Excellent service and I will be a repeat customer
Sep 25, 2024
Tim is very professional, knowledgeable and can provide
Tim is very professional, knowledgeable and can provide the best service at the most reasonable price. Highly recommended.
Sep 22, 2024
Everyone took their time with us and explained
Everyone took their time with us and explained everything. Would recommend buying from Bill Morrison to anyone.Also Dave in finance was patient and kind. Thank you for a great experience.
Mar 29, 2024
Tim is awesome.
Tim is awesome. He was really nice, patient, and honest about prices. He helped us find our dream car without any fuss. Definitely recommend him for a smooth experience!
Adam Poff
ASM
Apr 01, 2025
They are willing to listen, considerate, and treat
They are willing to listen, considerate, and treat customers with respect and dignity. They do quality work and offer discounts when possible.
Feb 26, 2025
Great service, and fast.
Great service, and fast. Good price. Friendly and not pushy. Very happy with the service
Feb 15, 2025
Service advisors were informative and courteous problem
Service advisors were informative and courteous problem was diagnosed quickly and repair was done professionally and efficiently
Jan 03, 2025
Clean environment and comfortable waiting area.
Clean environment and comfortable waiting area. Professional and knowledgeable Service Advisor, Adam Poff. It's a distance for me to drive, but I trust them more than a Toyota dealer that is closer to me because of a past negative service experience.
Nov 20, 2024
Excellent communication.
Excellent communication. I always understand the issues with my automobile. Very confident about any work done.
Ashley Duvall
BDC Representative
Sep 18, 2024
They were great to work with.
They were great to work with. I was shopping from out of town and Tim and team made the car buying process really easy! They were really helpful with all the various questions that I had, answering them quickly.
May 06, 2024
This dealership was a pleasure to work with.
This dealership was a pleasure to work with. I would work with them again in the future.
Mar 22, 2024
They were great to work with from start to finish!
They were great to work with from start to finish! I would definitely buy from them again.
Feb 29, 2024
One of the best to do it!
One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a positive impression of the dealership's service. I highly commend this salesperson for their exceptional assistance and would gladly recommend them to others seeking a seamless car-buying experience. Thank you Mr. Tim and Mr. Rick!
Jan 06, 2024
I likecomingtherebecause my salesman is Joseph Campbell
I likecomingtherebecause my salesman is Joseph Campbell and my service person is John cal one
Sam Smith
Sales Associate
Apr 09, 2025
Could not disagree more if this dealership got above 3
Could not disagree more if this dealership got above 3 stars- I had a bad experience
Nov 06, 2024
Great group of people, very willing to help and get you
Great group of people, very willing to help and get you approved for a loan. Excellent service and I will be a repeat customer
Oct 15, 2024
Sam Smith was great!
Sam Smith was great!. I called left a message, he git me approved and picked out the vehicle for me...I really love the vehicle and so does everyone else..All I had to do was come in and sign the paperwork unlike many dealerships, where you are there all day... Thank you Sam for making my Louisville Toyota experience an AWESOME one! ~Aretha
May 10, 2024
They’re Always so helpful and so sweet .
They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family
Jan 12, 2024
I had an amazing experience at Toyota of Louisville.
I had an amazing experience at Toyota of Louisville. They treated me very well. Mr.Sam was amazing and Mrs.Lisa was very kind !
Richard Swope
General Sales Manager
Feb 15, 2025
We had a great experience at Toyota of Louisville our
We had a great experience at Toyota of Louisville our salesperson Cristian was very patient with us not high pressure or pushy at all.
Jan 31, 2025
I had a 19 year old truck that needed to be replaced.
I had a 19 year old truck that needed to be replaced. I had already decided on a used Toyota Tundra based on its quality reputation and feedback on Tundras from friends. I have used Toyota of Louisville in the past and was happy with the service I had always received from the Sales and Service departments. Stopped in to see what was available. Danny Yared met me at the door and went over the details of the used Tundras. We found one that appeared to be in great shape with low mileage. He gave me an offer sheet and said to let him know if I was interested. I did some more research at home and called him the next day to tell him I was interested. Returned to the dealership and took the Tundra to my mechanic for his blessing. Danny and I haggled a little on the truck, some accessories and my trade-in and agreed on a price that I was very happy with. Closed the deal and completed the paperwork that day. Danny was very professional, knowledgeable and low pressure. Everyone I dealt with at the dealership was pleasant and easy to work with. I would highly recommend anyone in the market for a vehicle at least stop by Toyota of Louisville.
Apr 10, 2024
Glen was so kind and provided great customer service.
Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease.
Mar 22, 2024
They were great to work with from start to finish!
They were great to work with from start to finish! I would definitely buy from them again.
Jan 06, 2024
I likecomingtherebecause my salesman is Joseph Campbell
I likecomingtherebecause my salesman is Joseph Campbell and my service person is John cal one
Kevin Willis
Sales Associate
Nov 15, 2024
Kevin Willis is so kind and real!
Kevin Willis is so kind and real! Best sales person I’ve ever worked with!
Aug 21, 2024
Kevin Willis definitely went above and beyond to make
Kevin Willis definitely went above and beyond to make sure I was happy with my car shopping experience. He worked diligently to get everything detail taken care of before the sale. I highly recommend Kevin Willis for anyone who wants a determined hard-working sales professional who always puts his customer first. Thank you Kevin!!!
May 10, 2024
They’re Always so helpful and so sweet .
They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family
Feb 25, 2024
Kevin Willis was every bit of amazing!
Kevin Willis was every bit of amazing! Very friendly/welcoming, and made the buying processes almost effortless! Plan on coming back to him for any of my vehicle needs! Thank you Toyota of Louisville!
Feb 14, 2024
Really enjoyed my experience at Toyota of Louisville,
Really enjoyed my experience at Toyota of Louisville, most of all my dealer Kevin Willis. Kevin was extremely knowledgeable and communicated with me through out the entire process. Kevin went above and beyond to put me in the vehicle of my dreams and make it affordable. Thank you Levin and Toyota of Louisville.
Rick Donnell
Sales Manager
May 31, 2024
We purchased a 2024 Rav4 from salesman Tim Patillo!
We purchased a 2024 Rav4 from salesman Tim Patillo! He was kind, very professional, attentive and very helpful through the entire process.
May 10, 2024
They’re Always so helpful and so sweet .
They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family
Feb 29, 2024
One of the best to do it!
One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a positive impression of the dealership's service. I highly commend this salesperson for their exceptional assistance and would gladly recommend them to others seeking a seamless car-buying experience. Thank you Mr. Tim and Mr. Rick!
Feb 06, 2024
Experience was very enjoyable.
Experience was very enjoyable. Everyone was friendly and helpful, made the purchase of a vehicle easy Will definitely be a return customer!
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
Dennis Fante
GM & PRESIDENT
Apr 19, 2024
Toyota of Louisville is tops in the Kentuckiana region!
Toyota of Louisville is tops in the Kentuckiana region! Dennis Fonte leads a great team!
Mar 03, 2024
I’ve owned my Camry that I bought from Toyota of
I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May!
Feb 13, 2024
We were treated like family through the entire process of
We were treated like family through the entire process of purchasing the vehicle we had picked out. We very much appreciate being guided through the process by such friendly and helpful people. We would like to give a shout out to Dennis and his entire team ! Thank You
Jan 05, 2024
Great dealer ship and great people.
Great dealer ship and great people. Always true to their customers. They have never over charge.
Jun 24, 2023
Working with Dennis Fante and his team was without a
Working with Dennis Fante and his team was without a doubt the best car buying experience I have ever had. A very smooth and quick transaction. I have recommended, and will continue to recommend Toyota of Louisville to my family and friends.
Caleb Basham
ASM
Feb 15, 2025
Service advisors were informative and courteous problem
Service advisors were informative and courteous problem was diagnosed quickly and repair was done professionally and efficiently
Feb 07, 2025
This is great place for customers.
This is great place for customers.. they all are good and helpful.. service was very quick
Dec 31, 2024
Service appt today was exceptionally quick.
Service appt today was exceptionally quick. Waiting room was clean and coffee was available. Restroom was clean.
Nov 11, 2024
Always very professional, clean , polite and quick.
Always very professional, clean , polite and quick. These folks are very efficient and organized and nice
Sep 30, 2024
Went on Saturday to get my car looked at the gentleman
Went on Saturday to get my car looked at the gentleman there was super nice. They were fast and efficient and got me out of there in no time so I could go to work. I’ve enjoyed all the time that I’ve Of gone to Toyota of Louisville, I believe the workers there are genuinely kind and hard-working, and they will do whatever it takes to get you in and out on time
Lincoln Satram
Sales Associate
Feb 25, 2025
I called Toyota of Louisville in an emergency situation
I called Toyota of Louisville in an emergency situation when I needed to buy a vehicle after my 4Runner had been hit by a truck. Not only Lincoln Satram, Toyota of Louisville Inc.’s Sales Representative, and Bob Garr, Toyota of Louisville Inc.’s Business Manager, were able to find a new 2025 RAV4 for me on the day I called but they stayed way beyond their evening hours to process the sales transaction and to make sure that I went home driving a new vehicle. Lincoln and Bob were professional and knowledgeable and helped me to process financing of my new vehicle through Toyota Financial Services in no time. When I was leaving Toyota of Louisville’s parking lot it felt like Christmas. This was the best vehicle buying experience of my life. A couple of weeks after buying my RAV4, I had questions regarding some new functions, I texted Lincoln Satram and he quickly responded with answers. Lincoln Satram and Bob Garr love their jobs and care about their clients. If I could I would have given Lincoln Satram, Bob Garr, and Toyota of Louisville ten stars. You owe it to yourself to buy a vehicle from this dealership.
Feb 25, 2025
I called Toyota of Louisville in an emergency situation
I called Toyota of Louisville in an emergency situation when I needed to buy a vehicle after my 4Runner had been hit by a truck. Not only Lincoln Satram, Toyota of Louisville Inc.’s Sales Representative, and Bob Garr, Toyota of Louisville Inc.’s Business Manager, were able to find a new 2025 RAV4 for me on the day I called but they stayed way beyond their evening hours to process the sales transaction and to make sure that I went home driving a new vehicle. Lincoln and Bob were professional and knowledgeable and helped me to process financing of my new vehicle through Toyota Financial Services in no time. When I was leaving Toyota of Louisville’s parking lot it felt like Christmas. This was the best vehicle buying experience of my life. A couple of weeks after buying my RAV4, I had questions regarding some new functions, I texted Lincoln Satram and he quickly responded with answers. Lincoln Satram and Bob Garr love their jobs and care about their clients. If I could I would have given Lincoln Satram, Bob Garr, and Toyota of Louisville ten stars. You owe it to yourself to buy a vehicle from this dealership.
Sep 28, 2024
Lincoln made the buying experience very easy and he
Lincoln made the buying experience very easy and he wasn’t pushy at all. His knowledge of the vehicle was very helpful!
Feb 06, 2024
Experience was very enjoyable.
Experience was very enjoyable. Everyone was friendly and helpful, made the purchase of a vehicle easy Will definitely be a return customer!
Feb 04, 2024
Customer service was exceptional.
Customer service was exceptional. Our salesman was very personable and informational. He patiently answered all of our questions.
Tom Carr
Sales Manager
Dec 22, 2024
My family has purchased 5 vehicles through Tom Carr and
My family has purchased 5 vehicles through Tom Carr and his sales staff at Toyota of Louisville, including a 2025 Rav4 for my daughter. The sale on the Rav4 was handled by William "Bill" Morrison. We have always received fair deals and excellent customer service from this dealership, and I wish to thank Tom and Bill for finding the perfect vehicle for my daughter. I would give them six stars if possible for their excellent customer service.
Aug 12, 2024
This location made me feel heard, no pressure, staff
This location made me feel heard, no pressure, staff friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will always recommend others to this Toyota location.
Jan 05, 2024
Great dealer ship and great people.
Great dealer ship and great people. Always true to their customers. They have never over charge.
Sep 15, 2023
Great service and easy to work with, Tim came in on his
Great service and easy to work with, Tim came in on his day off to help get everything taken care of. I appreciate his help.
May 03, 2023
As always Toyota of Louisville is amazing to work with.
As always Toyota of Louisville is amazing to work with. Purchasing a vehicle with them is like visiting with family. Super friendly staff and great atmosphere. What more could you ask for when buying a car!!
Ed Kaltenbacher
Toyota Certified Master Sales & Leasing Consultant
Feb 01, 2025
Everyone was dry helpful and friendly.
Everyone was dry helpful and friendly. They were all very knowledgeable and accommodating. I got a good deal.
Aug 02, 2024
Excellent service over many years with previous cars.
Excellent service over many years with previous cars. Excellent help from Ed K. With setting up new car.
Jun 21, 2024
Salesperson, Ed, was professional, friendly, helpful.
Salesperson, Ed, was professional, friendly, helpful. Answered all my questions. During purchase in the absence of Ed, assisted by Tim who was also very professional, customer friendly, helpful and answered all my questions. Other employees who were present were just as friendly. Great experience from choosing a vehicle to purchase with finance officer,Daniel.
Sep 16, 2023
I love it here!
I love it here! Always great and friendly service! I always see Kevin in the service area and he is very helpful.
May 08, 2023
They are very professional, honest, caring people.
They are very professional, honest, caring people. This was the second time buying them and they are always amazing!
Lindsey Kirtley
BDC Representative
Nov 15, 2024
Kevin Willis is so kind and real!
Kevin Willis is so kind and real! Best sales person I’ve ever worked with!
Sep 18, 2024
They were great to work with.
They were great to work with. I was shopping from out of town and Tim and team made the car buying process really easy! They were really helpful with all the various questions that I had, answering them quickly.
Mar 30, 2023
Tim and Lindsey were great!
Tim and Lindsey were great! I was able to do most of the business before arriving at the dealership. I was in and out in about an hour. Best experience at a dealership! I am excited about my new truck and looking forward to many years driving it!!
Jul 11, 2020
Bob is the best.
Bob is very good. he always gets you the very best rates on a vehicle he possible can. Great job Bob Also thanks to Richard Swope and Kevin Willis.
Jun 19, 2020
Nice people, but they dropped the ball!
I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok.
Ron Pence
Sales Manager
Jan 05, 2024
Great dealer ship and great people.
Great dealer ship and great people. Always true to their customers. They have never over charge.
Dec 27, 2023
Great experience!
Great experience! Good deal on a new car for my mom and Tim was friendly and easy to work with. Highly recommend Tim and this dealership!
Jun 19, 2020
Nice people, but they dropped the ball!
I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok.
May 31, 2020
Tim was very friendly and helped me through the whole...
Tim was very friendly and helped me through the whole process of getting the car. I will definitely go there again for my next car.
Jul 19, 2019
Best dealership in town
Just purchased my 6th new Toyota fr this dealership.Have always been happy w/the customer care you are given. Great people to work with. The sales team are not too pushy like other dealerships. They are there when u want them otherwise they allow you your space. Management is also fabulous. Can’t say enough good about the guy I have done business with since 1994. (Ron Pence). He is very fair. I send all my friends there and feel comfortable doing it.
Kristin Shirley
BDC Representative
Sep 18, 2024
They were great to work with.
They were great to work with. I was shopping from out of town and Tim and team made the car buying process really easy! They were really helpful with all the various questions that I had, answering them quickly.
Jun 11, 2023
They were all very friendly & helpful when looking at &
They were all very friendly & helpful when looking at & purchasing my vehicle. I would do business with them again.
Mar 07, 2023
Tim was very helpful.
Tim was very helpful. My only criticism, as a woman, was that I worked with two women via email and on the phone and when I arrived at the dealership, I asked for either Ashley or Kristin and was told that they didn't work that way. I would have appreciated working with either of them since they helped me tremendously and were a big part of my decision to take the time to drive to Louisville. I spent a couple of hours at the dealership and everyone was very professional, but I didn't see any women that day. Luckily my brother was with me, otherwise I would have reconsidered buying a vehicle.
Nov 13, 2022
Cristian was a pleasure to work with and made the
Cristian was a pleasure to work with and made the experience easy. He was customer oriented the entire time.
Mar 20, 2022
I've never been so delighted to go to car shopping.
I've never been so delighted to go to car shopping. I'm 58 yrs old and this was the first time I actually had a great experience
Cristian Cano
Sales Associate
Apr 19, 2025
We requested a Spanish speaker since we had an inquiry on
We requested a Spanish speaker since we had an inquiry on a truck and they directed us to him. We were excited (since we were ready to buy) and he was being short and with an attitude. We asked for his name and he refused to give it to us, we had to research to find who we spoke to. We called to clarify the price of a Tundra, since there were different prices on the website and he wasn’t telling us which price was the actual one. Then he raised his voice and said “are you going to buy yes or no? tell me yes or no?” (all in Spanish), for which we said “what??” And he immediately hung up the phone. We called back and asked for a different associate and told them about the situation. This situation is really upsetting and thought to let other non-english speakers to not let themselves be pushed by individuals like him. This happened at 11:45am on 4/19/25
Feb 25, 2025
The person who de al with me was very profesional .
The person who de al with me was very profesional . He made posible that I get the vehicle that I wanted. I am very please with the process and with my new car.
Feb 15, 2025
We had a great experience at Toyota of Louisville our
We had a great experience at Toyota of Louisville our salesperson Cristian was very patient with us not high pressure or pushy at all.
Aug 29, 2024
Cristian was amazing,very patient and polite.
Cristian was amazing,very patient and polite. He was really cool and down to earth.Would definitely recommend
Apr 30, 2024
Everyone was so polite and professional he told me what I
Everyone was so polite and professional he told me what I need done he also said if my tires does not need to be rotated. They won’t rotate them and I won’t be charged for that.. he told me when I needed to come back to get to get new tires and I was very pleased with him
Scott Manning
Service Manager
Jul 19, 2022
This is without a doubt the best Toyota dealership in the
This is without a doubt the best Toyota dealership in the greater Louisville area. Great prices on cars and the service department is very professional. I am on my phone 8th vehicle and our family are are well over 40.
Mar 02, 2022
This is a top notch dealer!
This is a top notch dealer! Adam took very good care of my car and everything was done in a timely manor. Always receive good service.
Feb 22, 2022
Adam Poff and Scott Manning very friendly and helpful.
Adam Poff and Scott Manning very friendly and helpful. I was in and out in no time
Feb 08, 2022
Great service, great people, never had a problem. Trust...
Great service, great people, never had a problem. Trust them to do the correct service
Jan 11, 2022
I took my 2020 Toyota Rav 4 in for an oil change, tire...
I took my 2020 Toyota Rav 4 in for an oil change, tire rotation and frontend alignment.. I'm @ 5800 miles I have not yet reached the 10,000 mile mark and my 2 years free svc is almost up. They were kind enough to change the oil for free & I was glad because no new car should wait 10,000 miles to get an oil change. I paid $89 for the alignment. They could have offered it for free since I'm still in my 2 year free svc window.. Also, the clip inside my fuel door had fallen off a few weeks prior rendering my fuel door open lever useless. It now takes 2 people to open the fuel door one to pull the lever and hold it up and one to press on the fuel door and open it. They replaced the clip but when I took possession of my car they had created a inverted dimple on my gas door about where the clip is. If I had not noticed it I would of left TOL without bring made aware of the damage.. Mike the service rep immediately verbally walked me thru how it couldn't of been done while installing clip because it was about a half inch away from where the clip sets on the inside of the gas door. I am back @ TOL today inconveniently to get my alignment done correctly I was informed they have ordered a new fuel door but when it comes in I will have to take it to a body shop to have it painted. Seems like they make alot of mistakes that only their customers have to pay for and be inconvenieced for. No service manager is available on site according to Mike and when you call to talk to service you go straight to voice mail as standard procedure. He said the svc Mgr travels and covers different states. That is very poor customer service. With no svc Mgr on-site that makes for shady customer service. If they wanted to provide good customer svc they would provide a customer svc Mgr you can access on site when needed.
Larry Sepulvado
Sales Associate
Mar 16, 2025
Larry, one of the salesman was very courteous and knew
Larry, one of the salesman was very courteous and knew what I was looking for
Aug 12, 2024
This location made me feel heard, no pressure, staff
This location made me feel heard, no pressure, staff friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will always recommend others to this Toyota location.
Mar 22, 2024
They were great to work with from start to finish!
They were great to work with from start to finish! I would definitely buy from them again.
Oct 28, 2023
The sale guy Larry Sepulvado was just Awesome.
The sale guy Larry Sepulvado was just Awesome. I was really happy how everyone at the dealer was so nice. I would recommend them anytime..
Sep 18, 2023
Friendly and helpful but still professional.
Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.
Jerry Toth
Salesperson
Mar 03, 2024
I’ve owned my Camry that I bought from Toyota of
I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May!
Jan 05, 2024
Great dealer ship and great people.
Great dealer ship and great people. Always true to their customers. They have never over charge.
Feb 28, 2023
TOL has always been great to me since 2014 with both
TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back.
Oct 26, 2022
Excellent service especially Mike LaReau.
Excellent service especially Mike LaReau. Complete faith in his recommendations and follow up about service needs.
Oct 05, 2022
Excellent service Excellent service Excellent service
Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service
William Morrison
Sales Associate
Dec 22, 2024
My family has purchased 5 vehicles through Tom Carr and
My family has purchased 5 vehicles through Tom Carr and his sales staff at Toyota of Louisville, including a 2025 Rav4 for my daughter. The sale on the Rav4 was handled by William "Bill" Morrison. We have always received fair deals and excellent customer service from this dealership, and I wish to thank Tom and Bill for finding the perfect vehicle for my daughter. I would give them six stars if possible for their excellent customer service.
Sep 22, 2024
Everyone took their time with us and explained
Everyone took their time with us and explained everything. Would recommend buying from Bill Morrison to anyone.Also Dave in finance was patient and kind. Thank you for a great experience.
Aug 12, 2024
This location made me feel heard, no pressure, staff
This location made me feel heard, no pressure, staff friendly, and caring. The staff at this location truly extended theirselves. This location was not convenient but well worth my drive. I will always recommend others to this Toyota location.
Nov 15, 2021
In the beginning my experience was your typical and...
In the beginning my experience was your typical and average vehicle purchase until negotiations were being made..the salesman that was assisting me, Bill (William) Morrison , became upset that I wasn’t taking the first offer given to me and didn’t jump to make a deal the first 5 minutes. He called me to inform me of interest rates and I hear as soon as I pick up the phone “she needs to xxxx or get off the pot” so I then say “hello” and he begins the conversation to me. I thought it was extremely rude to be talking trash about a customer as the phone is ringing and then having to hear that. I immediately asked if it was about me and he began to stutter around, proof I caught him off guard because he assumed I hadn’t heard. I understand vehicle deals are stressful but that was beyond uncalled for. If I had not placed a deposit and they ran my credit multiple times..I would have NOT went through with the deal for that simple reason. The worst customer service I’ve ever received during any purchase, vehicle or otherwise.
Aug 01, 2021
My purchase of a new car from Toyota of Louisville went...
My purchase of a new car from Toyota of Louisville went very well. William Morrison was a great representative, handled all the paperwork promptly, and answered all my questions. I am very satisfied with my purchase, and would definitely shop there again, as well as recommend the dealership to others.
Josh Garr
Sales Associate
Nov 18, 2024
The service is great!
The service is great! The people are so nice and you never feel like they don’t care
Jun 07, 2024
Keeps you updated and are very knowledgeable … also not
Keeps you updated and are very knowledgeable … also not pushy in the sale and for warranty
Nov 29, 2023
Josh the salesman and Dean the finance specialist put me
Josh the salesman and Dean the finance specialist put me at ease and made my car buying experience at Toyota of Louisville fantastic! I was in and out the door with my new car in about an hour which is record time compared to other dealerships who try for hours to beat you up for every last dollar. Toyota of Louisville exhibits a level of professionalism that I want in a car buying experience. I highly recommend them
Mar 29, 2022
This is by far the best dealership I have ever been too.
This is by far the best dealership I have ever been too. The people are super friendly and genuinely care about their jobs. I would definitely recommend Toyota of Louisville to anyone needing a car. Was glad to do business here.
Dec 08, 2021
Not many cars available anywhere. But I found what I...
Not many cars available anywhere. But I found what I wanted. Great people to buy a car from...
Ricky Jones
Sales Associate
Dec 17, 2023
Very friendly service.
Very friendly service. No pressure sales, explained all of my questions. Awesome people to work with.
Aug 12, 2023
If you want a Toyota.
If you want a Toyota. Come to Toyota of Louisville instead of Oxmore. They really go above and beyond here!
Oct 09, 2021
Every time I purchase a car from this dealership, there...
Every time I purchase a car from this dealership, there is no pressure and they work with me to get the payments I need!
Sep 06, 2019
Very knowledge
I appreciated his time and working with me to answer the difference between different makes/models. I had so many questions, and kept him after hours more than once. He never complained and was always willing to help. He was great to work for...I highly recommend!!
Aug 26, 2019
Best buying experience ever!
I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!
Keith Rice
Sales Associate
Jul 20, 2024
Have had two great car buying experiences at this
Have had two great car buying experiences at this dealership. No pressure and great cars.
May 24, 2024
Honest sales representatives and very dependable vehicles
Honest sales representatives and very dependable vehicles low interest rates also a huge inventory to choose from
Jul 30, 2022
Very knowledgeable about vehicle I purchased.
Very knowledgeable about vehicle I purchased. Very professional. Keith Rice Sr. Was Excellent to deal with. Would recommend Keith and Toyota of Louisville to anyone.
Jul 19, 2022
Keith was very friendly and helpful.
Keith was very friendly and helpful. They worked to get me the best deal possible and got me a price I could agree on.
Feb 08, 2022
This Dealership is worth my driving extra miles for...
This Dealership is worth my driving extra miles for service. I’m closer to another location but did not have a good experience.. Keep up the good work!!!
Michael Byrd
Used Car Manager
Jan 05, 2024
Great dealer ship and great people.
Great dealer ship and great people. Always true to their customers. They have never over charge.
Oct 31, 2023
Best company to buy from!
Best company to buy from! Joe Campbell makes the car buying process easy and seamless. All of the employees from the salesman to the receptionist are very professional, friendly and do not pressure you into purchasing anything. This is the only place my family has purchased a vehicle from in the last 20 years, and Toyota of Louisville will continue to get our business in the future!
Sep 18, 2023
Friendly and helpful but still professional.
Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.
Jun 05, 2020
Kevin Willis at Toyota of Louisville was my Car Salesman...
Kevin Willis at Toyota of Louisville was my Car Salesman 3 months ago & what a Blessing he was!!!! Kevin goes above & beyond to make sure his customers are Satisfied...... He treats you & gives you the best experience of buying a car as though you were family!!! Thank you Kevin for being a Blessing to my family with our purchase.... I appreciate you & the financial team..... Kudos!!! If you're looking for a car or truck head over to Toyota of Louisville and ask for Kevin Willis, I promise you will be glad you did..... He Makes It Happen☺
George Meredith
Sales Associate
Nov 06, 2024
Great group of people, very willing to help and get you
Great group of people, very willing to help and get you approved for a loan. Excellent service and I will be a repeat customer
Aug 02, 2024
Very clean.
Very clean. A good selection of cars. Very friendly staff. There were several salesman. I was referred to your dealership and I very happy
Jun 07, 2024
Keeps you updated and are very knowledgeable … also not
Keeps you updated and are very knowledgeable … also not pushy in the sale and for warranty
Herman Robinson
Sales Associate
Jun 11, 2023
They were all very friendly & helpful when looking at &
They were all very friendly & helpful when looking at & purchasing my vehicle. I would do business with them again.