Staff
Sales
Tim Patillo
Master Toyota Sales, Leasing & Internet Sales Professional
Glen Harder
Sales & Leasing Consultant
Joseph Campbell
Sales Associate
Sam Smith
Sales Associate
Kevin Willis
Sales Associate
Lincoln Satram
Sales Associate
Ed Kaltenbacher
Toyota Certified Master Sales & Leasing Consultant
Larry Sepulvado
Sales Associate
Jerry Toth
Salesperson
Cristian Cano
Sales Associate
Ricky Jones
Sales Associate
William Morrison
Sales Associate
Donald Thomas
Sales Associate
Josh Garr
Sales Associate
Keith Rice
Sales Associate
Herman Robinson
Sales Associate
George Meredith
Sales Associate
Service
John Carbone
ASM
Mike Lareau
ASM
Kevin Ashton
ASM
Adam Poff
ASM
Caleb Basham
ASM
Finance
Lisa Fouts
Business Manager
Bob Garr
Business Manager
Dean Sexton
Business Manager
David Lail
Finance Manager
Internet
Ashley Duvall
BDC Representative
Kristin Shirley
BDC Representative
Lindsey Kirtley
BDC Representative
Management
Richard Swope
General Sales Manager
Rick Donnell
Sales Manager
Dennis Fante
GM & PRESIDENT
Tom Carr
Sales Manager
Scott Manning
Service Manager
Ron Pence
Sales Manager
Michael Byrd
Used Car Manager
Tim Patillo
Master Toyota Sales, Leasing & Internet Sales Professional
Nov 28, 2023
In and out at the dealership within an hour.
In and out at the dealership within an hour. Worked with some friendly people and left in a new RAV4. I would highly recommend.
Nov 18, 2023
I called about the Chevy Equinox to see if it was still
I called about the Chevy Equinox to see if it was still available Tim Palitto checked it was still there. Went on last Saturday November 11th test drove it and brought it. The Best thing about Toyota of Louisville they didn't try to convince me to buy something else they helped me to get what I wanted. If you're in the market to buy a car go to Toyota of Louisville and ask for Tim Palitto
Nov 14, 2023
Tim Patillo provided exceptional customer service and
Tim Patillo provided exceptional customer service and professionalism. This was by far the easiest vehicle purchase I’ve ever experienced. Tim worked with the team at Toyota of Louisville to make the deal I wanted a reality. I will absolutely return for future vehicle purchases and will recommend Tim and Toyota of Louisville to friends and family.
Nov 09, 2023
Tim is a very hands on down to earth honest salesman.
Tim is a very hands on down to earth honest salesman. He does exactly what he says he’s going to do without any hidden agendas. I am a repeat customer and just when you thought the service couldn’t get any better, he out done himself the second time around. Most definitely is highly recommended to anyone I know in shops for a new vehicle.
Oct 21, 2023
Both Tim Patillo and Richard Swope (and Dave in finance!
Both Tim Patillo and Richard Swope (and Dave in finance!) are fantastic to deal with. Honest, straightforward, fun, and very helpful. The entire process was as smooth as can be. It's truly a breath of fresh air in an industry where such customer-focused philosophy seems rarer each passing day. We love the vehicle and we'll be referring all of our friends and family to Toyota of Louisville. Thanks guys!
Glen Harder
Sales & Leasing Consultant
Oct 19, 2023
Great customer service!
Great customer service! Glen Harper & Lisa we’re good to work with and no pressure given!
Jul 17, 2023
Professional.
Professional. Straightforward. Efficient. Gave value for my money. Friendly staff.. that is all of the words necessary.
Nov 12, 2022
Start to finish a great experience.
Start to finish a great experience. Glen was professional and knowledge. No gimmicks. No hassle. Great price for a new vehicle and for the trade in.
Apr 15, 2022
Swope & Glenn are people you can trust.
Swope & Glenn are people you can trust. No surprises. No overcharging on new cars. You buy at MSRP, not $5000 more. And John in service is great. Good bonified team.
Dec 22, 2021
I now have had the pleasure of working with Glen Harder...
I now have had the pleasure of working with Glen Harder for a 2nd time. The first experience was excellent, but the 2nd experience was even better. The pre-work he did to make my visit to the dealership smooth and quick was impressive. I strongly recommend Toyota of Louisville and make sure you ask for Glen, he is 100% focused on customer satisfaction!
John Carbone
ASM
Oct 19, 2023
Great customer service!
Great customer service! Glen Harper & Lisa we’re good to work with and no pressure given!
Oct 15, 2023
Always helpful and advise me on how to get most out of my
Always helpful and advise me on how to get most out of my camry thanks
Oct 03, 2023
Great fast honest Easy to deal with Won’t go anywhere
Great fast honest Easy to deal with Won’t go anywhere else Love it here
Sep 21, 2023
The employee that waited on me after I arrived was very
The employee that waited on me after I arrived was very courteous. After the service was completed the employee explained the filter that needed to be replaced. The employee was very professional while waiting on me.
Sep 14, 2023
Wonderful service!
Wonderful service!!! Love this place. The worst thing is how long it takes to get an appointment!!
Joseph Campbell
Sales Associate
Oct 31, 2023
Best company to buy from!
Best company to buy from! Joe Campbell makes the car buying process easy and seamless. All of the employees from the salesman to the receptionist are very professional, friendly and do not pressure you into purchasing anything. This is the only place my family has purchased a vehicle from in the last 20 years, and Toyota of Louisville will continue to get our business in the future!
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
Jul 07, 2023
Great service I'll never go anywhere else.
Great service I'll never go anywhere else. Super friendly fast and thorough. A+++. Thanks again Toyota of Louisville!!!
Jun 19, 2023
I like the dealership and my salesman they really made
I like the dealership and my salesman they really made the process painless. And also the financial Dept was Awesome
Aug 20, 2022
Very honest and people dealer not out to rip people off
Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.
Lisa Fouts
Business Manager
Oct 19, 2023
Great customer service!
Great customer service! Glen Harper & Lisa we’re good to work with and no pressure given!
Aug 31, 2023
Tim was patient as he answered all my questions.
Tim was patient as he answered all my questions. He worked diligently to get me the car I wanted. Lastly, he did not haggle about the price. This was the most peaceful car buying experience.
Aug 12, 2023
They are very friendly and easy to work with.
They are very friendly and easy to work with. I noticed some damage to the headliner after picking up car and they have corrected it quickly and professionally.
Jul 17, 2023
Professional.
Professional. Straightforward. Efficient. Gave value for my money. Friendly staff.. that is all of the words necessary.
Jun 20, 2023
Fantastic place!
Fantastic place! Great service, great work, fast - if you drop off. Very friendly people. Go see Caleb! No popcorn or Ice cream through! ;-)
Bob Garr
Business Manager
Nov 18, 2023
Website inventory matched physical inventory.
Website inventory matched physical inventory. Called to confirm, quick responses via phone calls and texts. Arrived at dealer, sales person was prompt, and knowledgeable about the vehicle I was interested in purchasing. No pressure to make a deal, but helpful when I decided to purchase. One of the best auto dealer experiences that I have ever had. Will return for next purchase.
Nov 14, 2023
Tim Patillo provided exceptional customer service and
Tim Patillo provided exceptional customer service and professionalism. This was by far the easiest vehicle purchase I’ve ever experienced. Tim worked with the team at Toyota of Louisville to make the deal I wanted a reality. I will absolutely return for future vehicle purchases and will recommend Tim and Toyota of Louisville to friends and family.
Oct 01, 2023
Enjoyed our experience with toyoto if Louisville.
Enjoyed our experience with toyoto if Louisville. Everyone was friendly, true to their word, cooperative etc. especially Tim Patillo and Bob the finance guy. Absolutely not the usual high pressure you get from some dealerships. Enjoyable experience questions answered with patience. Love the car. The drive home was great. Excited to learn about all the options. Must put on reading glasses. Lol. Will give this transaction and A+. Thank you. Hope my one I traded in finds a good home. Asap. Have enjoyed that car very much. Looking forward to a similar one with my new one. Thank you
Sep 16, 2023
I was not looking forward to buying a new (to me) car but
I was not looking forward to buying a new (to me) car but I was pleasantly surprised with the entire staff at Toyota of Louisville. They talked to us about what we were looking for and showed us only what we asked for. The process was clean and simple. F&I worked with us and didn't pressure us to buy anything we didn't want. All in all, it was the best car buying experience I have ever had. I recommend them to everyone.
Sep 11, 2023
Tim P.
Tim P. at Toyota of Louisville was great to work with. He knew we were in the market for a Grand Highlander Hybrid and kept us up to date with inventory and availability. The purchase of the car was seamless. Highly recommend this dealership and especially Tim P. This is our second car purchase with Toyota of Louisville and we have been very happy with their customer service.
Dean Sexton
Business Manager
Nov 29, 2023
Josh the salesman and Dean the finance specialist put me
Josh the salesman and Dean the finance specialist put me at ease and made my car buying experience at Toyota of Louisville fantastic! I was in and out the door with my new car in about an hour which is record time compared to other dealerships who try for hours to beat you up for every last dollar. Toyota of Louisville exhibits a level of professionalism that I want in a car buying experience. I highly recommend them
Nov 02, 2023
I would again like to say thank you to Gary Duvall for
I would again like to say thank you to Gary Duvall for being courteous, patient and professional. We are enjoying our new vehicle. He work with us and made us feel comfortable about our purchase. He answered all our questions and letting us know we can call with any other questions or concerns.
Oct 31, 2023
Best company to buy from!
Best company to buy from! Joe Campbell makes the car buying process easy and seamless. All of the employees from the salesman to the receptionist are very professional, friendly and do not pressure you into purchasing anything. This is the only place my family has purchased a vehicle from in the last 20 years, and Toyota of Louisville will continue to get our business in the future!
Oct 18, 2023
Tim and the whole team at Toyota of Louisville were
Tim and the whole team at Toyota of Louisville were fantastic staff to finish! I cannot recommend them enough. The process was so simple and straightforward!
Sep 14, 2023
Great service and easy to work with, Tim came in on his
Great service and easy to work with, Tim came in on his day off to help get everything taken care of. I appreciate his help.
Mike Lareau
ASM
Oct 24, 2023
Excellent on all points: welcome; service, care and
Excellent on all points: welcome; service, care and concern for vehicle for it’s 5,000 miles.
Oct 15, 2023
Always helpful and advise me on how to get most out of my
Always helpful and advise me on how to get most out of my camry thanks
Oct 03, 2023
Great fast honest Easy to deal with Won’t go anywhere
Great fast honest Easy to deal with Won’t go anywhere else Love it here
Sep 14, 2023
Wonderful service!
Wonderful service!!! Love this place. The worst thing is how long it takes to get an appointment!!
Aug 13, 2023
I always experience great customer service.
I always experience great customer service. Did a fantastic job on my car’s dashboard & mechanical.
Kevin Ashton
ASM
Nov 25, 2023
Very good w getting work completed in time they
Very good w getting work completed in time they predicted. Always friendly and professional. Would recommend.
Oct 04, 2023
Very friendly dealership.
Very friendly dealership. Service performed in a timely manner on my 2023 highlander. I had side moldings added to the sides to protect vehicle. Wish I had waited an bought from them.
Oct 03, 2023
Great fast honest Easy to deal with Won’t go anywhere
Great fast honest Easy to deal with Won’t go anywhere else Love it here
Sep 16, 2023
I love it here!
I love it here! Always great and friendly service! I always see Kevin in the service area and he is very helpful.
Sep 14, 2023
Wonderful service!
Wonderful service!!! Love this place. The worst thing is how long it takes to get an appointment!!
David Lail
Finance Manager
Oct 21, 2023
Both Tim Patillo and Richard Swope (and Dave in finance!
Both Tim Patillo and Richard Swope (and Dave in finance!) are fantastic to deal with. Honest, straightforward, fun, and very helpful. The entire process was as smooth as can be. It's truly a breath of fresh air in an industry where such customer-focused philosophy seems rarer each passing day. We love the vehicle and we'll be referring all of our friends and family to Toyota of Louisville. Thanks guys!
Sep 18, 2023
Friendly and helpful but still professional.
Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.
Jun 11, 2023
They were all very friendly & helpful when looking at &
They were all very friendly & helpful when looking at & purchasing my vehicle. I would do business with them again.
Jun 06, 2023
First of all ,I arrived before they open and they let me
First of all ,I arrived before they open and they let me in and I saw them taking care of other customers too, very friendly stuff ,huge thank you Tim Patillo for your honesty and professionalism and making this happen, exceptional buying experience .
May 14, 2023
Tim helped us purchasing a new Prius.
Tim helped us purchasing a new Prius. The wait was long but worth it. He was very thorough and answered all of our questions. The dealership also had no markup on the car which we appreciate. Highly recommend Tim and Toyota of Louisville.
Ashley Duvall
BDC Representative
Sep 16, 2023
I was not looking forward to buying a new (to me) car but
I was not looking forward to buying a new (to me) car but I was pleasantly surprised with the entire staff at Toyota of Louisville. They talked to us about what we were looking for and showed us only what we asked for. The process was clean and simple. F&I worked with us and didn't pressure us to buy anything we didn't want. All in all, it was the best car buying experience I have ever had. I recommend them to everyone.
May 08, 2023
Such a wonderful experience, we traveled all the way from
Such a wonderful experience, we traveled all the way from Bloomington Indiana to do business here. The best around!! We will definitely be back for future purchases! Ask for Tim!!!
Apr 10, 2023
5 Star service today from Tim and David.
5 Star service today from Tim and David. I'm a seasoned buyer but was pleasantly surprised by the capability of this team. No fluff, just a great price on a great vehicle and First class service. Financing was a breeze with excellent rate. Highly recommend...
Mar 06, 2023
Tim was very helpful.
Tim was very helpful. My only criticism, as a woman, was that I worked with two women via email and on the phone and when I arrived at the dealership, I asked for either Ashley or Kristin and was told that they didn't work that way. I would have appreciated working with either of them since they helped me tremendously and were a big part of my decision to take the time to drive to Louisville. I spent a couple of hours at the dealership and everyone was very professional, but I didn't see any women that day. Luckily my brother was with me, otherwise I would have reconsidered buying a vehicle.
Jan 03, 2023
Thank Ed for the great service, would recommend,
Thank Ed for the great service, would recommend, efficient, clean, friendly service from the dealership
Sam Smith
Sales Associate
Aug 11, 2023
Sam Smith is amazing he got me and my husband the car we
Sam Smith is amazing he got me and my husband the car we wanted and needed I will be referring friends and family
Aug 11, 2023
He came through for me when everyone else turned me away
He came through for me when everyone else turned me away recommend everyone see this man .
Jul 30, 2023
We met with sam and he was very helpful.
We met with sam and he was very helpful. All of the staff are super friendly and attentive. Sam walked me through every step of the process and got me a great deal on a new car. Will definitely be a repeat customer. Im very pleased!
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
May 08, 2023
They are very professional, honest, caring people.
They are very professional, honest, caring people. This was the second time buying them and they are always amazing!
Richard Swope
General Sales Manager
Oct 21, 2023
Both Tim Patillo and Richard Swope (and Dave in finance!
Both Tim Patillo and Richard Swope (and Dave in finance!) are fantastic to deal with. Honest, straightforward, fun, and very helpful. The entire process was as smooth as can be. It's truly a breath of fresh air in an industry where such customer-focused philosophy seems rarer each passing day. We love the vehicle and we'll be referring all of our friends and family to Toyota of Louisville. Thanks guys!
Sep 18, 2023
Friendly and helpful but still professional.
Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
May 15, 2023
Very understanding and flexible dealership that went out
Very understanding and flexible dealership that went out of their way. I cannot thank them enough for helping me find a car.
Apr 10, 2023
5 Star service today from Tim and David.
5 Star service today from Tim and David. I'm a seasoned buyer but was pleasantly surprised by the capability of this team. No fluff, just a great price on a great vehicle and First class service. Financing was a breeze with excellent rate. Highly recommend...
Kevin Willis
Sales Associate
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
May 09, 2023
My experience could not have been any better.
My experience could not have been any better. The whole process could not have been any easier. I would have to say this was my best vehicle buying experience ever. Kevin was awesome.
Nov 25, 2022
Waited 30 days for new auto , ok I understood, but when
Waited 30 days for new auto , ok I understood, but when I got there the Interior front driver's panels were damaged. Ok wasn't happy, drove the car back from Louisville to las vegas .started saterday Arrived on Monday took the car directly to centennial toyota waited 3 hours to be told I had to pay the service fee so paid the fee after a few phone calls and a bunch of bull I finally spoke with Mr swope and he sent a check for all repairs and service fee it took 3 visits totaling 7 hours to fix and fell my car was fixed and new . ( WOW I WATED 30 DAYS AND AFTER TALKING WITH MR SWOPE ON SCRATCHES THAT MIGHT HAPPEN TO THE CAR WHILE THERE IT HAPPEN ANYWAY , MR SWOPE DID TAKE CARE OF MY ISSUES BUT I STILL WAS INCONVENIENCED ON TIME AND MONEY IT WAS A BAD CAR PURCHASE IT COST ME AND TOYOTA OF LOIUSVILLE , IT LEFT A BAD CAR BUYING EXSPERENSE AND THE FUNNY THING ABOUT IT A PAID 38K IN CASH TO EXSPERENSE IT AT LEAST MY CAR IS PERFECT APPEARANCE THANKS TO CENTENNIAL TOYOTA
Oct 19, 2022
Kevin Willis is an awesome sales professional, quick,
Kevin Willis is an awesome sales professional, quick, easy, & the deal is done. No need to go anywhere, he is it.
Oct 14, 2022
Kevin Willis always finds my family what we need and what
Kevin Willis always finds my family what we need and what we are looking for. Goes above and beyond and great prices. He is very prompt and to the point.
Adam Poff
ASM
Nov 25, 2023
Very good w getting work completed in time they
Very good w getting work completed in time they predicted. Always friendly and professional. Would recommend.
Jul 23, 2022
Excellent !
Excellent !!!!!!!!!!! dealership absolutely wonderful service staff !!!!! They are Extremely knowledgeable courteous wonderful to do business with I highly recommend !!!!!!!! Thank You so much !!! Melissa
Jul 14, 2022
My service appointment today went very smoothly.
My service appointment today went very smoothly. They got me in and out in a timely manner and answered all my questions. I thought I needed new windshield wiper blades, but the tech sais they were still fine. Money saved!!
Jun 11, 2022
I always have a good experience at Toyota of Louisville.
I always have a good experience at Toyota of Louisville. Quick service, friendly employees and overall just a good experience.
Apr 27, 2022
My representative was so good, so well organize, service
My representative was so good, so well organize, service did take over an hour. He even introduce me to future package deals for service to continue with my Toyota.
Rick Donnell
Sales Manager
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
Aug 20, 2022
Very honest and people dealer not out to rip people off
Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.
May 26, 2022
John Carbone has always been excellent!
John Carbone has always been excellent! He is cordial, professional and very knowledgeable. Always a good experience!
May 09, 2020
Happy to Spend my Time and Money!!!
I want to thank Rick Donnell for providing the game plan that led to my purchase of a 2020 Avalon Limited auto. The game winning "Touchdown" was scored by Tim Patillo, who also interacted with my Wife and 16-year old Son. His confident, mild mannered approach was just what we needed to settle our nerves and make the experience very pleasant. This was my second vehicle purchase in 10 months and I went back to Toyota of Louisville because of how I was treated. From Dennis Fante on down to the personnel in the Finance and Service Departments, everyone was courteous and friendly. I highly recommend making a visit to that Toyota Dealership. Be prepared to smile and drive away in a quality vehicle!!!
Aug 31, 2019
Terrific Customer Service!
Toyota on Dixie has been serving my family for over a decade now! Manager Rick Darrell and Representative par excellente, Glen Harder provide wonderful service! They are both professional & trustworthy. I recommend them to anyone in search of a new vehicle!
Dennis Fante
GM & PRESIDENT
Jun 24, 2023
Working with Dennis Fante and his team was without a
Working with Dennis Fante and his team was without a doubt the best car buying experience I have ever had. A very smooth and quick transaction. I have recommended, and will continue to recommend Toyota of Louisville to my family and friends.
May 03, 2023
As always Toyota of Louisville is amazing to work with.
As always Toyota of Louisville is amazing to work with. Purchasing a vehicle with them is like visiting with family. Super friendly staff and great atmosphere. What more could you ask for when buying a car!!
Feb 28, 2023
TOL has always been great to me since 2014 with both
TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back.
Oct 26, 2022
Excellent service especially Mike LaReau.
Excellent service especially Mike LaReau. Complete faith in his recommendations and follow up about service needs.
Oct 05, 2022
Excellent service Excellent service Excellent service
Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service
Lincoln Satram
Sales Associate
Aug 12, 2023
They are very friendly and easy to work with.
They are very friendly and easy to work with. I noticed some damage to the headliner after picking up car and they have corrected it quickly and professionally.
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
May 22, 2022
Salesman and finance manger were both very helpful and
Salesman and finance manger were both very helpful and made our car buying experience a good one. Salesman wasn’t pushy and was very good guy to work with.
Apr 12, 2022
The dealership was not pushy.
The dealership was not pushy. Customer service was awesome. Lisa and Lincoln were fantastic. Thanks!
Jul 20, 2019
Supreme Dealership
I have been a Toyota of Louisville customer for over 15 yrs or more. I'm always greeted with great customer service satisfaction. My salesman Joe Campbell is Amazing & Sales Manager Rick Donnell is superior.
Tom Carr
Sales Manager
Sep 14, 2023
Great service and easy to work with, Tim came in on his
Great service and easy to work with, Tim came in on his day off to help get everything taken care of. I appreciate his help.
May 03, 2023
As always Toyota of Louisville is amazing to work with.
As always Toyota of Louisville is amazing to work with. Purchasing a vehicle with them is like visiting with family. Super friendly staff and great atmosphere. What more could you ask for when buying a car!!
Aug 20, 2022
Very honest and people dealer not out to rip people off
Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.
May 22, 2022
Salesman and finance manger were both very helpful and
Salesman and finance manger were both very helpful and made our car buying experience a good one. Salesman wasn’t pushy and was very good guy to work with.
Nov 19, 2021
They was very good johncarbonewas great and I would...
They was very good johncarbonewas great and I would recommend the care to friends I would come back again
Ed Kaltenbacher
Toyota Certified Master Sales & Leasing Consultant
Sep 16, 2023
I love it here!
I love it here! Always great and friendly service! I always see Kevin in the service area and he is very helpful.
May 08, 2023
They are very professional, honest, caring people.
They are very professional, honest, caring people. This was the second time buying them and they are always amazing!
Jan 28, 2023
Ed K is the best!
Ed K is the best! I have bought several vehicles from Ed K at Toyota of Louisville. He is very professional and very knowledgeable. He truly tries to help his clients. You just can’t find a car salesman who listens to what you want. Ed listens and he will do his very best to find what you want and works hard for you the customer. Thank you Ed. I appreciate you and consider you as the very best car salesman that I have ever worked with. Sincerely, Anthony Yeager
Jan 03, 2023
Thank Ed for the great service, would recommend,
Thank Ed for the great service, would recommend, efficient, clean, friendly service from the dealership
Oct 22, 2022
Ed K does a great job.
Ed K does a great job. He is very professional and honest. This is our third car through him and we are very satisfied.
Scott Manning
Service Manager
Jul 19, 2022
This is without a doubt the best Toyota dealership in the
This is without a doubt the best Toyota dealership in the greater Louisville area. Great prices on cars and the service department is very professional. I am on my phone 8th vehicle and our family are are well over 40.
Mar 02, 2022
This is a top notch dealer!
This is a top notch dealer! Adam took very good care of my car and everything was done in a timely manor. Always receive good service.
Feb 22, 2022
Adam Poff and Scott Manning very friendly and helpful.
Adam Poff and Scott Manning very friendly and helpful. I was in and out in no time
Feb 08, 2022
Great service, great people, never had a problem. Trust...
Great service, great people, never had a problem. Trust them to do the correct service
Jan 11, 2022
I took my 2020 Toyota Rav 4 in for an oil change, tire...
I took my 2020 Toyota Rav 4 in for an oil change, tire rotation and frontend alignment.. I'm @ 5800 miles I have not yet reached the 10,000 mile mark and my 2 years free svc is almost up. They were kind enough to change the oil for free & I was glad because no new car should wait 10,000 miles to get an oil change. I paid $89 for the alignment. They could have offered it for free since I'm still in my 2 year free svc window.. Also, the clip inside my fuel door had fallen off a few weeks prior rendering my fuel door open lever useless. It now takes 2 people to open the fuel door one to pull the lever and hold it up and one to press on the fuel door and open it. They replaced the clip but when I took possession of my car they had created a inverted dimple on my gas door about where the clip is. If I had not noticed it I would of left TOL without bring made aware of the damage.. Mike the service rep immediately verbally walked me thru how it couldn't of been done while installing clip because it was about a half inch away from where the clip sets on the inside of the gas door. I am back @ TOL today inconveniently to get my alignment done correctly I was informed they have ordered a new fuel door but when it comes in I will have to take it to a body shop to have it painted. Seems like they make alot of mistakes that only their customers have to pay for and be inconvenieced for. No service manager is available on site according to Mike and when you call to talk to service you go straight to voice mail as standard procedure. He said the svc Mgr travels and covers different states. That is very poor customer service. With no svc Mgr on-site that makes for shady customer service. If they wanted to provide good customer svc they would provide a customer svc Mgr you can access on site when needed.
Kristin Shirley
BDC Representative
Jun 11, 2023
They were all very friendly & helpful when looking at &
They were all very friendly & helpful when looking at & purchasing my vehicle. I would do business with them again.
Mar 06, 2023
Tim was very helpful.
Tim was very helpful. My only criticism, as a woman, was that I worked with two women via email and on the phone and when I arrived at the dealership, I asked for either Ashley or Kristin and was told that they didn't work that way. I would have appreciated working with either of them since they helped me tremendously and were a big part of my decision to take the time to drive to Louisville. I spent a couple of hours at the dealership and everyone was very professional, but I didn't see any women that day. Luckily my brother was with me, otherwise I would have reconsidered buying a vehicle.
Nov 13, 2022
Cristian was a pleasure to work with and made the
Cristian was a pleasure to work with and made the experience easy. He was customer oriented the entire time.
Mar 20, 2022
I've never been so delighted to go to car shopping.
I've never been so delighted to go to car shopping. I'm 58 yrs old and this was the first time I actually had a great experience
Mar 11, 2022
Toyota of Louisville is a zero drama hassle free
Toyota of Louisville is a zero drama hassle free dealership that truly cares about their customers and their needs… BRAVO! They are a superb dealership driven by consummate professionals dedicated to providing an excellent customer experience.
Lindsey Kirtley
BDC Representative
Mar 30, 2023
Tim and Lindsey were great!
Tim and Lindsey were great! I was able to do most of the business before arriving at the dealership. I was in and out in about an hour. Best experience at a dealership! I am excited about my new truck and looking forward to many years driving it!!
Jul 11, 2020
Bob is the best.
Bob is very good. he always gets you the very best rates on a vehicle he possible can. Great job Bob Also thanks to Richard Swope and Kevin Willis.
Jun 19, 2020
Nice people, but they dropped the ball!
I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok.
Aug 26, 2019
Best buying experience ever!
I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!
Aug 23, 2019
Awesome experience..honest, competent and kind
This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were looking to take advantage and were playing me. I can't say enough about Louisville Toyota. They were all exceptional and really made this dream happen for me. Ashley was the girl. She kept in contact and kept me informed. Tim was just as amazing in providing me with all the direction and information I would need to drive this beautiful car back to Ohio. And to top it off he's a Buckeye and played football for OSU!! David was also extremely helpful, knowledgable and patient. Not one time did anyone complain that we didn't get there until 7pm and kept them there past closing. In fact, it was just the opposite, everyone that my husband and I spoke with was extremely kind, honest and fair and I will be forever grateful. THANK YOU TEAM AT LOUISVILLE TOYOTA !!! I highly recommend this dealership and I'm so glad we made the drive from Ohio
Ron Pence
Sales Manager
Jun 19, 2020
Nice people, but they dropped the ball!
I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok.
May 30, 2020
Tim was very friendly and helped me through the whole...
Tim was very friendly and helped me through the whole process of getting the car. I will definitely go there again for my next car.
Jul 19, 2019
Best dealership in town
Just purchased my 6th new Toyota fr this dealership.Have always been happy w/the customer care you are given. Great people to work with. The sales team are not too pushy like other dealerships. They are there when u want them otherwise they allow you your space. Management is also fabulous. Can’t say enough good about the guy I have done business with since 1994. (Ron Pence). He is very fair. I send all my friends there and feel comfortable doing it.
Jan 24, 2018
Arrogant
This man gets a satisfaction out of telling ppl "NO" over pennies than making deals. If I could give him a ZERO STARS I would!
Aug 21, 2014
Best experience with a dealership EVER!
Not only was my buying experience with Ed Childers absolutely wonderful, yesterday, 2 weeks after I bought my car, I had locked my keys in the car and I called the dealership after 7pm, Ron Pence answered my call and in under 20mins Phil Clayton arrived at the kroger parking lot where I was stranded with my 3yo son to bring the spare key I hadn't yet had programmed, to unlock my car....this dealership and all their employees go above and beyond anything required of the normal salesperson position....if you are in the market for a new or used car you absolutely HAVE to visit Toyota of Louisville on Dixie Highway, and I personally recommend Ed Childers, he'll help you hunt for the best vehicle and deal that fits your needs the best! 10 starts guys, not only do you rock but you're also my HEROS!
Caleb Basham
ASM
Nov 02, 2023
I would again like to say thank you to Gary Duvall for
I would again like to say thank you to Gary Duvall for being courteous, patient and professional. We are enjoying our new vehicle. He work with us and made us feel comfortable about our purchase. He answered all our questions and letting us know we can call with any other questions or concerns.
Oct 31, 2023
The car had been riding rough.
The car had been riding rough. They found the problem quickly and it was different than I thought. Took care of it at a reasonable price and my car is riding smoothly again. Calab was great!
Oct 03, 2023
Great fast honest Easy to deal with Won’t go anywhere
Great fast honest Easy to deal with Won’t go anywhere else Love it here
Sep 14, 2023
Wonderful service!
Wonderful service!!! Love this place. The worst thing is how long it takes to get an appointment!!
Jul 09, 2023
I'm always satisfied.
I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.
Larry Sepulvado
Sales Associate
Oct 28, 2023
The sale guy Larry Sepulvado was just Awesome.
The sale guy Larry Sepulvado was just Awesome. I was really happy how everyone at the dealer was so nice. I would recommend them anytime..
Sep 18, 2023
Friendly and helpful but still professional.
Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.
Aug 13, 2023
Unlike Oxmoor Toyota ,With Toyota of Louisville .
Unlike Oxmoor Toyota ,With Toyota of Louisville .I felt no pressure .I didn't need to set an appointment. They let me test drive the car by myself. I Would buy from them again.
Jan 22, 2023
Good service the salesman and the finance department is
Good service the salesman and the finance department is great no pressure great parts and service
Mar 08, 2022
Larry S our salesman was very professional and willing to
Larry S our salesman was very professional and willing to work with us!! He took my husbands calls multiple times about when my van would be in!! He was knowledgeable about my vehicle and made sure I got exactly the options and vehicle that I wonted! My husband and I had been to 3 different Toyota dealership and Toyota of Louisville was by far the best place to go!! The were all friendly and helpful in our search!
Jerry Toth
Salesperson
Feb 28, 2023
TOL has always been great to me since 2014 with both
TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back.
Oct 26, 2022
Excellent service especially Mike LaReau.
Excellent service especially Mike LaReau. Complete faith in his recommendations and follow up about service needs.
Oct 05, 2022
Excellent service Excellent service Excellent service
Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service
Dec 15, 2021
From day one I have experienced nothing but respect,...
From day one I have experienced nothing but respect, professionalism and courtesy from each and every person from sales to service. It is good to be able to trust and rely upon those who know what they are doing and do it well. Thank you and God bless you!
Nov 27, 2021
Friendly & professional service provided by Toyota of...
Friendly & professional service provided by Toyota of Louisville salesman. No pressure purchase made this an excellent experience.
Cristian Cano
Sales Associate
Nov 13, 2022
Cristian was a pleasure to work with and made the
Cristian was a pleasure to work with and made the experience easy. He was customer oriented the entire time.
Aug 20, 2022
Very honest and people dealer not out to rip people off
Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.
Jul 15, 2022
Me smith was great service was extremely helpful facility
Me smith was great service was extremely helpful facility was clean bathroom was clean it was a great experience
Apr 21, 2021
Great experience at Toyota of Louisville! This is our 3rd...
Great experience at Toyota of Louisville! This is our 3rd Toyota from Toyota of Louisville, and we love it! Cristian, Richard, and David are the Very Best!!!
Ricky Jones
Sales Associate
Aug 12, 2023
If you want a Toyota.
If you want a Toyota. Come to Toyota of Louisville instead of Oxmore. They really go above and beyond here!
Oct 09, 2021
Every time I purchase a car from this dealership, there...
Every time I purchase a car from this dealership, there is no pressure and they work with me to get the payments I need!
Sep 06, 2019
Very knowledge
I appreciated his time and working with me to answer the difference between different makes/models. I had so many questions, and kept him after hours more than once. He never complained and was always willing to help. He was great to work for...I highly recommend!!
Aug 26, 2019
Best buying experience ever!
I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!
William Morrison
Sales Associate
Nov 15, 2021
In the beginning my experience was your typical and...
In the beginning my experience was your typical and average vehicle purchase until negotiations were being made..the salesman that was assisting me, Bill (William) Morrison , became upset that I wasn’t taking the first offer given to me and didn’t jump to make a deal the first 5 minutes. He called me to inform me of interest rates and I hear as soon as I pick up the phone “she needs to xxxx or get off the pot” so I then say “hello” and he begins the conversation to me. I thought it was extremely rude to be talking trash about a customer as the phone is ringing and then having to hear that. I immediately asked if it was about me and he began to stutter around, proof I caught him off guard because he assumed I hadn’t heard. I understand vehicle deals are stressful but that was beyond uncalled for. If I had not placed a deposit and they ran my credit multiple times..I would have NOT went through with the deal for that simple reason. The worst customer service I’ve ever received during any purchase, vehicle or otherwise.
Aug 01, 2021
My purchase of a new car from Toyota of Louisville went...
My purchase of a new car from Toyota of Louisville went very well. William Morrison was a great representative, handled all the paperwork promptly, and answered all my questions. I am very satisfied with my purchase, and would definitely shop there again, as well as recommend the dealership to others.
Jul 07, 2021
William (Bill) Morrison was great! He answered every...
William (Bill) Morrison was great! He answered every question I had and made the process so easy for us. I have and will continue to refer people to him!
Oct 18, 2020
I had a great experience! Bill was very knowledgeable and...
I had a great experience! Bill was very knowledgeable and answered all of my questions. He was also very willing to work with me and my situation to make sure I got what I needed.
Donald Thomas
Sales Associate
Nov 18, 2023
Website inventory matched physical inventory.
Website inventory matched physical inventory. Called to confirm, quick responses via phone calls and texts. Arrived at dealer, sales person was prompt, and knowledgeable about the vehicle I was interested in purchasing. No pressure to make a deal, but helpful when I decided to purchase. One of the best auto dealer experiences that I have ever had. Will return for next purchase.
Apr 19, 2023
Outstanding service and support.
Outstanding service and support. The very best dealer to deal with!!! Most professional team that treats all customers with care and respect. Best team ever!
Aug 17, 2022
Fast, friendly and very professional service.
Fast, friendly and very professional service. Oh Toyota what a feeling! They are always the best service group!
Nov 28, 2021
My Salesman (Don) Mgr (Dave) Were Friendly, Sincere,...
My Salesman (Don) Mgr (Dave) Were Friendly, Sincere, Honest And Informative. Transaction Was Completed Efficiently And Respectfully.
Michael Byrd
Used Car Manager
Oct 31, 2023
Best company to buy from!
Best company to buy from! Joe Campbell makes the car buying process easy and seamless. All of the employees from the salesman to the receptionist are very professional, friendly and do not pressure you into purchasing anything. This is the only place my family has purchased a vehicle from in the last 20 years, and Toyota of Louisville will continue to get our business in the future!
Sep 18, 2023
Friendly and helpful but still professional.
Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.
Jun 05, 2020
Kevin Willis at Toyota of Louisville was my Car Salesman...
Kevin Willis at Toyota of Louisville was my Car Salesman 3 months ago & what a Blessing he was!!!! Kevin goes above & beyond to make sure his customers are Satisfied...... He treats you & gives you the best experience of buying a car as though you were family!!! Thank you Kevin for being a Blessing to my family with our purchase.... I appreciate you & the financial team..... Kudos!!! If you're looking for a car or truck head over to Toyota of Louisville and ask for Kevin Willis, I promise you will be glad you did..... He Makes It Happen☺
Josh Garr
Sales Associate
Nov 29, 2023
Josh the salesman and Dean the finance specialist put me
Josh the salesman and Dean the finance specialist put me at ease and made my car buying experience at Toyota of Louisville fantastic! I was in and out the door with my new car in about an hour which is record time compared to other dealerships who try for hours to beat you up for every last dollar. Toyota of Louisville exhibits a level of professionalism that I want in a car buying experience. I highly recommend them
Mar 29, 2022
This is by far the best dealership I have ever been too.
This is by far the best dealership I have ever been too. The people are super friendly and genuinely care about their jobs. I would definitely recommend Toyota of Louisville to anyone needing a car. Was glad to do business here.
Dec 08, 2021
Not many cars available anywhere. But I found what I...
Not many cars available anywhere. But I found what I wanted. Great people to buy a car from...
Keith Rice
Sales Associate
Jul 30, 2022
Very knowledgeable about vehicle I purchased.
Very knowledgeable about vehicle I purchased. Very professional. Keith Rice Sr. Was Excellent to deal with. Would recommend Keith and Toyota of Louisville to anyone.
Jul 19, 2022
Keith was very friendly and helpful.
Keith was very friendly and helpful. They worked to get me the best deal possible and got me a price I could agree on.
Feb 08, 2022
This Dealership is worth my driving extra miles for...
This Dealership is worth my driving extra miles for service. I’m closer to another location but did not have a good experience.. Keep up the good work!!!
Herman Robinson
Sales Associate
Jun 11, 2023
They were all very friendly & helpful when looking at &
They were all very friendly & helpful when looking at & purchasing my vehicle. I would do business with them again.