Master Toyota Sales, Leasing & Internet Sales Professional
Sales & Leasing Consultant
Certified Sales & Leasing Consultant
Keith Rice Jr
General Sales Manager
GM & PRESIDENT
Used Car Manager
Master Toyota Sales, Leasing & Internet Sales Professional
Apr 01, 2020
Made our buying experience pleasant
Everyone we worked with on our trade-in was super friendly and made our buying experience very pleasant. Our salesman, Tim Patillo was great, as well as everyone else we communicated with (Ashley Owens, internet rep; Tom Carr, sales manager; and Dave Lail, Finance). Would definitely recommend this dealership.
Mar 22, 2020
Tim made my buying experience super easy and comfortable....
Tim made my buying experience super easy and comfortable. He was very knowledgeable and patient. I was very indecisive and he was very patient wi the me. Dean in finance was also very helpful. I will return when I buy a car in the future
Mar 21, 2020
I had a good experience with Tim and Mr. Rick. Both were...
I had a good experience with Tim and Mr. Rick. Both were pleasant and nice. It was a smooth, quick process. Would recommend this dealership.
Mar 17, 2020
Tim Patillo was very knowledgeable of the vehicle and was...
Tim Patillo was very knowledgeable of the vehicle and was a pleasure to work with. He is professional, proficient and personable! I would recommend him to anyone in the market for a vehicle.
Mar 16, 2020
Very professional, friendly, and helpful. I needed a car...
Very professional, friendly, and helpful. I needed a car quick that fit my budget and Tim helped me find one that I was very happy with.
Mar 04, 2020
Love this truck, Dream come true. Tim is very friendly...
Love this truck, Dream come true. Tim is very friendly and helpful, Toyota of Louisville is the place to shop very nice staff, Thank you
Feb 18, 2020
Absolutely fantastic. This is the fourth vehicle I’ve...
Absolutely fantastic. This is the fourth vehicle I’ve purchased with Toyota of Louisville, so they are obviously treating me right! This is also the second vehicle I bought with Tim’s help. He is excellent with his work, whenever I have any question before, during, or after the buying process, he gives me real, legitimate advice. Such a nice and down to earth guy. When it comes time to get my fifth vehicle, Tim is gonna be the first person I call!
Jan 09, 2020
It was a wonderful buying experience at Toyota of...
It was a wonderful buying experience at Toyota of Louisville. I never felt pressured at all and the process was smooth and quick. I looked at a used vehicle they had on their lot and I called them the following day and made them an offer which they took. The salesman, Tim, even came in on his day off to complete the transaction. It was all around a great experience.
Dec 30, 2019
This was my fifth lease, the fourth of which was through Toyota of Louisville. I travel way out of my way to work with ToL because of the respect they show for my time and how they actually listen to me about my needs/desires regarding a vehicle, financing etc. Tim Patillo is my go-to salesperson - he is smart, thoughtful and straight forward. I've never felt like he had any other agenda except to make sure we created a mutually beneficial deal. Every different manager I've worked with in financing has been sincerely friendly, respectful and consistent with the intention of finding a mutually beneficial solution. Dealing with Tim and the team at ToL feels like collaboration, not combat!
Nov 15, 2019
My time a Toyota Louisville was nothing short ok a great experience. Mr. Patillo was very kind and informed he was really trying to help me out with my needs and getting me into a newer vehicle.
Nov 14, 2019
My experience at Toyota Louiville was Great ,Tim was Great and very professional, I definitely Recommend him And wouldn’t hesitate to use him again. Thanks
Nov 13, 2019
They will work with you to make this happen! They went out of their way to move a brand new toyota 86 here just so I could get the car I wanted without the hassle of having one sent across the country to me!
Nov 11, 2019
Changed my opinion of car shopping!
In the past I would have rather had a root canal than go shopping for cars but this dealership made the process so simple and enjoyable that I will definitely come back when I need another car. From the moment we made contact online with Ashley, to meeting up in person with Tim, and then completing the process with Bob, everyone treated us with friendliness and professionalism. Great job and thank you!
Nov 09, 2019
Fast and easy experience
Tim was friendly and informative. He called in advance before we meet and told me what I needed to do and fill out before I come into the store so the process can be quick and not stressful. I appreciate that. The car I have had it for a month now and no complaints! Overall Toyota of Louisville is a great place to go if you want someone to help you find the tight car for you and want the process to be quick and easy and with a reliable car!.
Oct 30, 2019
2019 Toyota Highlander
I would definitely recommend this dealership, the customer service and attention were beyond my expectations. The staff was very knowledgable and the process was quick and smooth.
Oct 22, 2019
Very happy with Toyota of Louisville!
We are the typical not rich family that were trying to find an affordable and safe vehicle to put our new teen driver in. Tim at Toyota of Louisville was wonderful to work with and treated us with friendliness and respect! He addressed any concerns we had. If it’s not right he will make it right because that’s the way they treat their customers. I will be back again as a return customer as soon as we need another vehicle. My son loves his Infiniti!
Oct 15, 2019
How car buying should be!
Toyota of Louisville's whole staff was fantastic. From the moment we stopped on their lot, it was perfect. This being my first automobile bought for over $1000. I was nervous as all get out. Tim helped break everything down, he made me feel comfortable and confident in my car buying experience.
Oct 06, 2019
Great Experience for the 2nd time!
This is the second car I’ve purchased from Toyota of Louisville. Each experience was very easy and fast. The customer service is always great. The staff is friendly and they do what they can to make your purchase as smooth as possible. Tim, our salesman, was very helpful and made sure all of our questions were answered. Thanks Toyota of Louisville!
Oct 03, 2019
Tim is a great guy. I called a number of dealership across Louisville and when I spoke to Tim - I knew I had my guy. He was super helpful and made the car leasing process extremely easy for me. Would definitely work with him again in the future!
Sep 30, 2019
Tim walked us through the online process and paperwork with such ease, we were able to get everything pre-approved before we arrived. Wonderful experience.
Sep 27, 2019
A rep named Tim Patillo gave me the best service possible and treated me like family. It was the best car buying experience I ever had and he was exceptionally knowledgeable and friendly. Him and the rest of the Toyota team made the process quick and easy and are true professionals.
Sep 12, 2019
Love the way Tim P .took care of me in a nice Professional m
He was awesome taking care of me i was in and out drving the car the same day.Tim is a Nice and friendly too .
Sep 10, 2019
Love going to this dealership every car I bought I bought there. Enjoyed the nice customer service and the friendly face when I got there every time
Sep 04, 2019
My experience at Toyota of Louisville was excellent. Tim Patillo was great and very knowledgeable. He helped me to find the perfect car for me. I would highly recommend this place to buy your vehicle from.
Sep 03, 2019
Great Deal on a Corolla
Kristen, Tim and Dean were kind to me and all were easy to deal with. No hassle. Great Experience so far! Looking forward to my new car!
Aug 29, 2019
Friendly service with people you can trust
Tim was great to work with. He was helpful and found me the perfect car. He’s willing to work with you to make sure you’re happy. He’s very thorough. He even called me 5 minutes after I left (before I got too far) to let me know I forgot my garage opener in my trade in.
Aug 26, 2019
Tim was great, always getting my questions answered promptly. Communicated to me while my car was in the service department, and did what he had to do to get my mechanical problems fixed.
Aug 24, 2019
Friendly with no pressure
My salesman was Tim Patillo and he did an excellent job. At no time did I feel like I was pushed to make a decision. When I told him I would like to sleep on it he was respectful of my wishes. I would definitely recommend this dealership and Tim Patillo.I ended up buying a little nicer truck than I had planned but that was because they made the deal right.
Aug 23, 2019
Awesome experience..honest, competent and kind
This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were looking to take advantage and were playing me. I can't say enough about Louisville Toyota. They were all exceptional and really made this dream happen for me. Ashley was the girl. She kept in contact and kept me informed. Tim was just as amazing in providing me with all the direction and information I would need to drive this beautiful car back to Ohio. And to top it off he's a Buckeye and played football for OSU!! David was also extremely helpful, knowledgable and patient. Not one time did anyone complain that we didn't get there until 7pm and kept them there past closing. In fact, it was just the opposite, everyone that my husband and I spoke with was extremely kind, honest and fair and I will be forever grateful. THANK YOU TEAM AT LOUISVILLE TOYOTA !!! I highly recommend this dealership and I'm so glad we made the drive from Ohio
Aug 05, 2019
Amazing! Most definitely will return
I purchased my last Toyota 13yrs about at Toyota of Louisville so when it finally took its last car breath This was the first place I thought about coming to, I called and spoke to Tim Patillo which was so nice and asked what type of car I was looking for. I told him what I wanted and he said he had just the car. And even offered to come and get me since my current car had bit the dust. However I already had a ride (thanks Dad). When he showed me the car it was exactly what I would of picked out. He made it so completely easy and stressless. He went above and beyond helping me. David Lail also was so amazing! I do not have the greatest of credit and he worked his amazing magic and helped me get the car that I feel in love with. He was so very kind and I appreciate his help and he also made this process so much easier than I thought. Thank You Janell Blake
Jul 30, 2019
I have never had a better experience in purchasing a car.
Tim Patillo was my salesman. He was great. Gave me all the info I needed. He helped me set up my Bluetooth. I would recommend him to anyone.
Jul 29, 2019
The best ever
Service was great. They were very friendly. Went out of their way to help me out. I would recommend them to anyone. Best dealership in Kentucky
Jul 10, 2019
Amazing customer service
Tim went out of his way to make sure my experience was convenient and easy. I even had a rental car that had to be dropped off at enterprise and Tim was nice enough to pick me up from enterprise and bring me back to the dealership to finalize everything on my new car! I would HIGHLY recommend for folks to come to this dealership and ask for Tim Patillo. Awesome guy and very easy to work with!
Jul 02, 2019
Great experience, great staff
We just traded our older Sequoia for a new one. The staff at Toyota of Louisville were great to work with. Tim was knowledgeable and friendly. Dean was fast and informative. We’ve purchased our last 3 vehicles at this dealership and will not go anywhere else. I love my new truck! I definitely recommend this dealer to anyone who is looking for a new vehicle.
Mar 30, 2019
Awesome experience with Toyota
Ashley Owens text me wanting me to come in and see what they had on their lot. Glen and Tim were my salesman and they were exceptional in finding what fit me. Great personalities and great people skills. Test drive was short and simple.
Mar 28, 2019
Tim Patillo made purchasing our new car easy. He was very knowledgeable on all of the Toyota products, took his time demonstrating the features, and worked with us on our budget. At no point did we feel pressured, or that we were wasting his time looking over several cars. He even understood where I was trying to save money, and helped where he could. Dean in finance was also outstanding. Again, no pressure at all and he took his time explaining every detail. We had gone through several dealers prior to Toyota of Louisville, but none as professional as them. I would recommend their sales team to anyone.
Mar 15, 2019
Tim and Dean were amazing salesmen!
Came to Toyota of Louisville on Dixie to browse their selection of SUVs. Was needing something within my budget. We talked about a certain SUV and just when I thought I was going to have to decline they worked with me the best they could and was so patient with my questions and decisions I was trying to make. So friendly and easy going crew there. Hats off to Tim and Dean. Thankyou for all your help. You guys rocked!
Mar 10, 2019
I made a horrible car first time care buying mistake through Dodge Commonwealth (seriously, the salesperson at DCW, did not have my best interest in mind); Tim Patillo, at the Toyota Store worked very diligently to get me into a reliable vehicle that best suit my lifestyle. Thanks to Tim, I no longer have to drive around in a burden. Thank you Mr. Patillo !
Mar 06, 2019
I had a very positive transaction with your sales and financial departments. Tim Patillo was my sales rep. He was very helpful and courteous. My entire interaction with him was enjoyable.
Mar 05, 2019
Very, very pleased
Mr. Tim Patillo is amazing at what he does. Very personable, didn't make us feel pressured. My family will request him, when purchasing our next Toyota ??
Feb 07, 2019
Great overall experience
Had a great time leasing my new truck at Toyota of Louisville. These guys are super friendly and made the whole experience smooth and stress free. The dealership didn’t have the exact truck I wanted but got it fast and didn’t try to talk me into one they already had, that was nice. Tobin A
Jan 23, 2019
Awesome experience working with Tim to secure my new "baby." He was more than courteous, very professional, knowledgeable and timely. The process was seamless and straight forward. No unobtainable promises made. I'd recommend Tim and his team to anyone on any day! Oh, and I absolutely love my new Rav!
Jan 13, 2019
Faithful Toyota customer
My last 4 cars have been Toyota's, first time dealing with Toyota of Louisville and we will go back again, Tim was very helpful and understood what we wanted, love my new Rav 4!!
Jan 06, 2019
Superb Service !
Tim was the sales person that helped me find and purchase my Camry. He went the extra "mile" in every aspect of making me a VERY satisfied customer. I felt comfortable in asking him my questions and concerns. He is the person I will recommend and go back for any future purchases. Thank you, Tim, for making my purchase a pleasant and fun event!
Jan 01, 2019
Smooth ride all the way through!
Tim Patillo our salesman was the bomb he was on point with everything! The whole transaction went smooth, quick and we have a beautiful new 2019 Camery we are enjoying!
Dec 31, 2018
We couldn’t be more pleased with this dealership! Tim Patillo, who was our point of contact, worked with us to find the perfect vehicle. He carefully and patiently answered every question we had. We walked away feeling confident and fully informed in our purchase. Definitely the best experience we’ve had at a car dealership.
Nov 23, 2018
My first experience
This was my first time buying a car and to be honest I was a little lost when I first walked in, I had what I wanted in mind but I didn’t know how I would go about getting it. I walked in the dealership and Tim was the one who asked if I needed any help. I tell him what I wanted, he happily helps me through the process, the test drive, and the final sale. If I need to get another car, I’ll definitely be back
Nov 11, 2018
It was a nice experience
Everyone was very helpful and kind. I would highly recommend the dealership to others this is my second vehicle I have purchased from them and so as other family members
Oct 29, 2018
My first ever brand new car!
I always said I would never buy new but now I have and love it. I was still wavering between new and used but the deal I got at Toyota of Louisville just made sense to go for it. My salesman, Tim Patillo, was great to work with. He was personable and professional, answering every question but never pushy. Dean Sexton in finance put the finishing touches on it.
Oct 27, 2018
Great customer service
Tim was great in answering all our questions and in getting a different vehicle in a timely manner. Also the reason for the visit was our 10,000 miles oil change which was done very quick.
Oct 17, 2018
Fast and friendly. Great pre owned cars.
Mr Tim Patillo was helpful and made the process as easy as could be. I’m pleased with the truck, the service, and most importantly the price. Ask about how you can get 5 years of free oil changes too because apparently that came with the truck ;)
Oct 16, 2018
Above and beyond
Unbeknownst to Tim the sale was going to be an emotional one .Tim perfectly executed the sale and handled the transaction like a champ. Highly recommend!
Oct 16, 2018
Tim was easy to talk to. Didn't feel pressured into doing anything. Tim understood my needs and made that his focus in helping me into a new vehicle. Highly recommended!
Oct 12, 2018
Tim Patillo was a wonderful salesman!!!!
Just purchased a new 2018 Toyota Highlander. Our salesman, Tim Patillo, made our experience very pleasant. He was very professional and knowledgable. Highly recommend him!!!!!
Oct 06, 2018
Professional and outstanding experience
Tim Patillo and the entire team demonstrated a high level of professionalism and personal interest in my purchase. Tim's patience and understanding of my needs helped me leave well informed and satisfied. I would recommend Tim and the team for my friends and family.
Oct 03, 2018
Easy efficient and helpful
It was great working with Tim. He was knowledgeable and helpful about the car itself and the purchase process. He listened to what I wanted and worked with me to make a good decision. I am so happy with my car, and I didn’t have to spend hours to complete the process. This is my second car from ToL and I’d go back again.
Sep 30, 2018
First new car
After visiting another Toyota dealership in town and leaving with a bad experience, we decided to come here. Our first visit we were “just looking” and weren’t pressured to buy. But, because we had a good experience, we returned when it was time to make a purchase. If we decide to purchase another Toyota one day, we will definitely come back here. And will recommend to friends in the area as well!
Sep 22, 2018
Job well done!
I knew what I wanted when I walked throuh the door. Tim Patillo was easy to work with and facilitated a great deal for my situation. I would highly recommend Toyota of Louisville. I look forward to doing future business with Tim and Toyota of Louisville.
Sep 05, 2018
Great deal and service 2016 Tundra
Our salesman was Tim Patillo. Great guy and very helpful. Answered all our questions and did not pressure us in any way. Got a great deal on a used Tundra. Couldn’t be happier. This is the second vehicle we’ve bought from Toyota of Louisville. Highly recommend!!
Sep 02, 2018
From the start Tim was very friendly and welcoming. I also feel he did a good job about getting me a good deal for a brand new car. I had checked out other dealerships and coming back to this one felt the best choice overall.
Sep 01, 2018
Easiest place to buy a vehicle
If you want to purchase a vehicle with nobody rushing rushing you, go to Toyota of Louisville. I bought a Camry XSE in July and yesterday I bought a new 4Runner. Before I bought it I walked the lot looking at these and the Tacoma and it did not take me long to figure out the Tacoma was not feasible for me. I was though worried about doing from a Ram truck, but this has more room for everyone with the 3rd row seating and our kids are gone. So it was not a hard decision and for when I need to haul something that won’t fit I will just use my trailer As for the sales staff, I knew who I was going to see and Tim was a great salesman with a an awesome sense of humor, talkative about things other than making a sale, so it is very easy to feel comfortable and relax. So if you want a relaxing, comfortable atmosphere without being tackled by multiple salesman coming at you in the lot, go to Toyota of Louisville and you will be disappointed. As far as a trade, I traded my 2014 Ram and before they even knew what I was looking to buy they came back with an appraisal = to the highest price on all pricing websites and this gave me an extra $4500 to put down So if you are looking for a new car and a fair trade go see Tim, you will not be disappointed and if you are wondering, no I don’t work there. I am getting ready to retire in 6 months. I just want everyone to know this is a great place and I have bought a lot of vehicles and never had an experience like this and I was not there all day. Took less than 3 from arrival to leaving with a new vehicle. If you have questions and it shows my data feel free to contact me. Greg Witzleb
Aug 23, 2018
This is our third vehicle from this dealership! We have bought one and leased two. The service has been great every single time. They work with us to get the payments where we would like. Everybody we have met is super friendly. My husband and I highly recommend Toyota and this dealership specifically!
Aug 19, 2018
Very Helpful salesman in finding the right vechical. Was in and out in about an hour,fastest experience I've had at a dealership Answered all my questions I had and would recommend Toyota Of Louisville to anyone..
Aug 18, 2018
Tim was absolutely wonderful and made this purchase so simple & great! He answered all of my questions and made sure I knew everything about my new car. And I LOVE my new Highlander!
Aug 14, 2018
Best Car Buying Experience Ever!
Toyota of Louisville is amazing! I made a day trip to Louisville to look at a car and left with a great deal and the best car buying experience ever! Tim was patient, helpful, professional, and personable throughout my visit. I never felt rushed or pressured to make any hasty decisions. Also, the entire process was very efficient and organized. Thank you, Tim and everyone else who helped me! When I'm ready to buy another car, Toyota of Louisville will be the first place on my list!
Aug 13, 2018
Tim made our car buying experience enjoyable and pain free. He took the time to listen to our needs and show us multiple options. He gave us space and time to discuss, and never pressured us to make a decision. He went above and beyond to make our experience great. We left feeling like we got a great vehicle and an awesome deal. This was the best car buying experience we have had.
Jul 19, 2018
One of the best experiences I’ve ever had purchasing a car. My salesman Tim Patillo was GREAT!! He was very friendly and professional. This is the only dealership I will purchase from because I am never disappointed. Thank you Tim for all your help.
Jul 04, 2018
Tim was awesome ! Very helpful always had a smile . He answered all my questions and concerns and made the car buying experience a breeze . Would definitely purchase from him again
Jul 03, 2018
Best Toyota dealership in Louisville!!!
My sales consultant, Tim Patillo, was very knowledgeable on all of the trucks I looked at, and had all of the answers to my questions. There was no hagaling in the price, they gave me there best price available, including taxes and fees! The offer was well below sticker value, with no hidden fees! I’ve done business with other Toyota dealerships in the past, nothing compares to Tim Patillo and the finance staff at Toyota of Louisville!!! Thanks for the great service and a great truck!!!
Jun 25, 2018
Car Buying Experience
My experience with Tim Patillo at Toyota went really well! He was a pleasure to work with and greeted me with a smiling face. I walked in knowing exactly what I wanted and he was on it. Anything I needed he was there to guide me through the process (along with his amazing coworkers) and made me feel comfortable without any added pressure. He was kind and patient even through all my antics (lol). Overall Tim was awesome and I'm glad he was there. I would recommend Mr. Patillo for any of your car needs!!! Thank you, Sha'Lethea
Jun 16, 2018
I went here for a used car, but ending up going for a new one. Tim was great. He was very friendly, and very patient with all my questions. He never tried to force anything on me, but just showed me what I was asking for. He was very prompt and professional, and gave me a great deal in the end. Thank you! Lisa was also amazing. She understood my financial constraints, and offered me a great deal. Wonderful service! Thank you!
Jun 14, 2018
Thank you Tim!
Tim was awesome! He had sold my husband a car a couple of years ago, and his quality of service has not changed. My experience with Toyota was amazing! All of our questions were answered, Tim has followed up with me to ensure everything with the car was fine and we were in and out of there in just a little over an hour! Thank you for making my first car buying experience such a positive one!
Jun 14, 2018
My Rav4 Experience
Tim and Larry were awesome. Larry was very personable. When Tim took over the process, it was very enjoyable. I would highly recommend him to others as he was able to answer questions that I have about the vehicle.
Jun 06, 2018
Excellent buying experience.
My shopping experience began at a competing dealership. After several days of being given the run around, I was told that my vehicle was ready and the deal was approved. I arrived to take delivery and learned that I was misled and an attempt was made to force me to take possession of a vehicle without the features agreed upon and in a different (undesirable) color. I rejected that "deal" and left very angry about being treated so poorly and lied to. I immediately called Toyota of Louisville and connected with Tim. He was attentive, knowledgable, respectful and thorough. He located exactly the vehicle that I wanted. When I explained the deal struck with the other dealership, Tim reviewed the figures and pointed out errors they made. He then beat the other dealer's terms with no unnecessary haggling. I took delivery within about 2 hours of calling and meeting Tim. My experience with Toyota of Louisville, Tim and Mr. Swope (the GM) was second to none. They have earned my business and I will refer friends and family there in the future. If you're looking for an awesome buying experience, without the hassles, look no further than Toyota of Louisville.
May 17, 2018
I can't say enough good things about my experience at Toyota of Louisville!! I was searching for a Toyota Highlander that wasn't on their lot and Richard quickly found my dream car and had it to me in one day! The delivery was seamless and everyone I came in contact with went out of there way to make my experience as smooth as possible. In short, they were personal in approach and professional in product.
May 07, 2018
Bought my first car here and it was the best customer service I have ever had. Definitely recommending my friends to buy cars from here
May 07, 2018
I had went to 4 other dealerships and each one left a bad taste in my mouth. I went to Toyota of Louisville and fell in love with a car I had found. Mr Tim Patillo was glad to help me out and didn't hesitate to answer all the questions I had. I didn't feel pressured from him at all. Mr Patillo and Mr Dean Sexton were able to get me the car I wanted for a great price, and worked with me on the payment plan. Would recommend to everyone!
Apr 30, 2018
Easiest Buying Experience I've Ever Had
I was in the market for a brand new Tacoma. After a ton of research, I knew exactly what I wanted and, thanks to KBB, what price range people were paying for them in my area. I went to the 'other' Toyota dealer in Louisville as they were closer to my house and also had the model/options I wanted. All in all this should have been the easiest sale they ever made as I have excellent credit, owe a good bit less on my nice trade than the KBB trade in value, had a large down payment, and knew exactly what I wanted. Things started to go down hill when they offered me close to 50% of the KBB trade value on my current car. Which mind you it was a very clean 2013 with low miles and was fully loaded. They weren’t willing to budge on that at all so I told them no biggie I would just keep the trade and sell it myself. So we moved onto the price of the Tacoma. He showed me the MSRP price and then they’re ‘sale price’ which was only a few hundred less than the MSRP. I politely asked if they could work on the price at all. The salesman, who was really nice in the beginning, got very defensive. He proceeded to lecture me about how well Toyotas hold their value and what great trucks they are. I told him I agreed with him 100% and that was why I wanted to buy one. However I’m not willing to pay full blown MSRP for it because 1, KBB tells you the price range they’re selling for in our local area and 2, no one pays full blown MSRP. After being there for 4 hours, I had to twist the salesman's arm to give me the keys back to my car so that I could leave. The GM ran over and asked why I changed my mind. I told him I would not be paying MSRP and would be going somewhere else. He asked what I was willing to pay and then said they would gladly come down to that as it was a fair price. I told him after being there for so long and being insulted by his salesman that I refused to give them my business. I called Toyota of Louisville the next day, as they had the same exact model/options, and spoke with Ashley. At first I was nervous that I was going to have the same experience here but from the moment I met Ashley she made me feel welcome and assured me I was going to leave extremely happy. Tim and herself were fantastic to deal with. Within 10 minutes of being there they gave me $1500 OVER the KBB trade value of my trade in AND crushed the other dealer's price on the new truck! I actually got it for even less than the price I was trying to get the other dealer to come down to! In less than an hour, I was driving home with my brand new Tacoma. So if you’re looking to get ripped off on your trade, pay full blown MSRP on the new car, and spend all day there only to be insulted by the salesmen go to the other dealer in Louisville. On the other hand if you value your time and want a great deal as well as a more than fair offer for your trade, go to Toyota of Louisville. It was well worth the short drive and, thanks to Ashley and Tim, they have made a lifetime customer!
Apr 26, 2018
I was able to get a great car for a great price due to Tim Patillo. He follows through on his word. I originally wanted this one car, but he managed to get me a better car for cheaper! He helped me with all my needs and really looks out for his customers. I wouldn't want to work with anyone else on trying to get a car. Ask for Tim.
Apr 19, 2018
The service was awesome and my salesman Tim Patillo did and awesome job in finding the right car for me with best deal! I would most definitely recommend him and the dealership to anyone
Apr 19, 2018
Excellent service, would recommend. The staff was very friendly and professional. Tim answered all our questions and he did a great job getting us into the right vehicle.
Apr 16, 2018
I had a GREAT experience buying my car from Toyota Louisville! Tim did an amazing job finding the exact car I wanted and also making sure I kept my car payment at the right amount! I highly recommend him and the Dixie location for your purchasing of a new car!!! I will definitely be telling my family and friends about the awesome experience I had!!!! Thanks
Apr 12, 2018
It was an absolute pleasure to work with Tim and the whole team at Toyota of Louisville. With my credit and budget limits, I was not expecting many options for a newer vehicle. Tim was patient and understand, showing me multiple vehicles and working with my budget until we got a great deal and perfect fit on a Pre-Owned vehicle. I will recommend Tim and the whole team at Toyota of Louisville to everyone!
Apr 02, 2018
Toyota of Louisville Success!
My wife and I delt with Tim Patillo searching for a vehicle for my wife. We started with a Corrola, extensivly test drove the vehicle, and decided we needed something more accommodating for her comfort. Tim recommended the Rav4 and rightly so, we bought it. During the visit, Donna Altieri, BDC Manager interacted with us throughout the conversation, offered coffee or a bottle of water which added to the great experience. At no time did we feel any pressure to buy, pressure to "Beat them down", or the typical discomfort with a high pressure dealer. Toyota of Louisville made the event successful for all of us. I also want to mention the folks in the service department. Kevin Ashton is a fantastic asset to the staff, as well as John, Mike Moe and Bud. Great folks.
Mar 26, 2018
Salesman Tim P. was great but be careful with Finance
Tim P. Is a great salesperson but only after it was too late did we learn that Dean, the finance guy, sold us an extended warranty from a one of the worst rated companies in the country! Thought we were getting a genuine Toyota plan through Toyota financial since that's where our new 4runner is financed, but no, he charged us about the same price for the generic company who has nothing to do with Toyota Financiall, doesn't like to pay claims, and can take weeks and months to resolve what they do decide to pay for! Found out about the non-toyota extended warranty 2 weeks after we got the car , in a letter from Toyota Financial. We could and should have gotten a similar GENUINE Toyota warranty through Toyota Financial for the same money! Now he won't answer the phone or return messages! If you have to finance your car and/ or want an extended warranty , be smarter than us, before you sign! Update - My hat's off to Mr Swope! Dean gave me a call, apologized for the misunderstanding and agreed to switch the extended warranty to a genuine Toyota plan. Thanks Dean, Tim, and Mr Swope. I will consider another purchase in the future???
Mar 22, 2018
Kind, Personable, Patient. Worked out a great deal. Happy customer. I would recommend this dealership and Tim Patillo to anyone in need of a vehicle.
Feb 27, 2018
2015 Toyota Camry XSE
Toyota Of Louisville is an amazing dealership. Everyone was very friendly and welcoming. Tim is also an amazing car salesman. I came to the lot not knowing what I wanted and he took his time with me and got me into a car that I absolutely love. Tim was very friendly and outgoing and he worked with me to make sure everything fit my personal needs. This was my 2nd experience here and I will not go anywhere else. Thank you Toyota of Louisville and thank you Tim!!
Feb 02, 2018
Very helpful team! Great experience with Tim!
I purchased a used vehicle at Toyota of Louisville and was happy overall with the experience. Tim was very helpful throughout the entire buying process and was a joy to work with. He was very professional, and has a great sense of humor. I will be recommending Tim and Toyota of Louisville to anyone in need of a new or used vehicle! Thanks Tim!
Jan 31, 2018
Pleasant Pressure Free Buying Experience
Tim Patillo was very helpful in meeting my vehicle requirements. Pricing was good and my customer experience with Toyota of Louisville was exceptional. I highly recommend Toyota of Louisville for any vehicle purchase and to request Tim Patillo as your sales representative at this dealership.
Jan 30, 2018
Great experience with Tim
I visited Toyota of Louisville for a specific pre-owned vehicle. Tim was a true professional and helpful in every way possible. He answered every single question I had to my satisfaction. I was visiting from out of town and felt uneasy about visiting an out-of-town dealership. Tim made it easy and the fast! Very straightforward and respectful of time. Highly recommend him.
Jan 06, 2018
Tim was a real efficent and friendly salesperson,GREAT JOB.
When I first went to Toyota Lou. I was looking at one particular car. but when I told TIM what I needed Tim told me about different models and what the difference was, we picked the car that fitted me best. with his help I got the car I wanted, and I saved money to. This has been the best experience at a dealership that I ever had, and the closing went great to. GREAT JOB.
Dec 31, 2017
Great Experience & Car value!
Mr. Patillo is very professional. He found the vehicle that I wanted. It was in my budget. This is the third car we have purchased with him. My daughter's have a 2011 Toyota Corolla and it is still in great shape. He will work with you and fine a vehicle that will meet the needs of your family. I truly appreciate his honesty and help. We will be back!
Dec 20, 2017
Fantastic Dealership Experience
I had a totally positive, professional, yet quite pleasant and enjoyable experience with my new vehicle purchase at Toyota of Louisville. The staff was great and even fun to speak with and really went the "extra mile" to get me in a vehicle I will enjoy. Thanks much!
Dec 18, 2017
2017 Prius - great buying experience
This is our second time buying a car from Tim Patillo. Nine years ago I purchased a 2008 blue Prius from Tim. He was very helpful, no-nonsense, no-pressure. He seeks to understand your needs and get you the best car for the money. When it came time to pass the 2008 on to my son and look for a replacement vehicle, we reached out to Tim. Very glad we did. I love the new Prius. Tim was very patient with us as we thought through our decision during the busy holiday season. If you are ever looking for a Toyota vehicle, I recommend to contact Tim at Toyota of Louisville.
Dec 09, 2017
2015 toyota corolla
We have bought from here twice. We always use timmy! He’s be so awesome to us. We will definitely be back, we always get unbelievable service!
Nov 10, 2017
Best car-buying experience to date!
This is the third Toyota we have purchased from Tim Patillo over the past nine years and we are very happy, again. Tim is very personable and professional and has been a pleasure to deal with over the years. Richard Swope, part of the management team, was also very nice to deal with. The Toyota of Louisville dealership is a very nice and clean facility with friendly, helpful staff. See ya next time Tim!
Nov 09, 2017
Needed a new car asap
I was needing another car after my old one started to give. I was able to trade it in and leave with a brand new car a couple hours later with a decent payment and interest rate.
Nov 03, 2017
My husband and I got exactly the vehicle we wanted thanks to Tim! He made it such a quick and easy transaction. We are so happy with our purchase!
Oct 31, 2017
Tim is amazing!!! I was not expecting to get a new car and he worked miracles!! He is amazing!! I recommend Tim Patillo for anyone who is buying any vehicle from Toyota of louisville.
Oct 16, 2017
This is a great Toyota dealership. They were friendly, helpful, service oriented, and quick to answer questions. Tim was very knowledgeable about all of the cars features, and quickly found us exactly what we were looking for.
Aug 19, 2017
Tim was a great help
Tim at Toyota of louisville was very honest and straightforward the entire time. He was very helpful from the beginning. I appreciate his help today.
Aug 16, 2017
Variety of good cars to choose from
Love my second Toyota Avalon!, "2012". My first one was great, traded it with almost 180,000 miles on it. Nothing wrong with my 2002 just wanted a newer one. Love Toyota's!
Aug 09, 2017
:) :) :)
We rolled in on a Jeep that was held together by a prayer and Tim took care of us. The Scion we got was ready and gassed up for a test drive. I had found it online, we checked it out, secured financing and really didn't spend too long there. Over all, a couple of hours well spent. We have been very happy with the purchase and will definitely recommend for future purchases or encourage friends/family to check them out. Thanks!
Aug 08, 2017
Tim and Richard were so helpful! They were extremely patient with us and listened to our every need to find us the perfect car. They made the process so easy and stressfree.
Aug 07, 2017
I, can truly say Tim Patillo was great to work with no pressure whatsoever. I never felt more comfortable in buying a car. Tim made the new car buying a pleasant experience. I would recommend him to anyone and have. Keep up the great work!
Aug 05, 2017
True Customer Service
I had been interested in a 2018 C-HR and took a test drive with Tim Patillo a couple weeks ago. There was no pressure to buy and he was very nice and knowledgeable. Fast forward two weeks and I get a bait and switch situation from a different Toyota dealership (very shady place, you should definitely choose Toyota of Louisville). Before I even leave the shady dealership I call Tim and tell him I'm on the way to see him. When I pull up at Toyota of Louisville, Tim is outside waiting for me and drives a beautiful silver 2018 Toyota C-HR XLE Premium right up to me! From that moment on everything went so smoothly, from the credit and financing to driving off the lot with my new car! Truly great customer service and such nice people. I highly recommend Tim Patillo and Toyota of Louisville! You won't be disappointed!
Jul 27, 2017
This is the third car I have purchased from the Toyota of Louisville dealership. The sales staff, managers, and financial staff have always treated me well. It can be a hassle and stressful to buy a car. I was offered a fair price for my trade along with an affordable payment. It took little to no negotiation because they took the time to understand my situation. I couldn't ask for a better car buying experience.
Jul 19, 2017
Finally, a dealership who cares
My experience with Toyota of Louisville was genuinely remarkabel. From initial contact to vehical signature, I was impressed with how I was treated. Most notably, Tim Patillo my sales representative, went above and beyond any past expectations I had with dealing with Toyota and car dealership personnel. I have owned 3 Toyota vehical prior to my most recent purchase so I had several criteria to compare. The most important to me during any purchase process is honesty. I did not second guess any discussion I had with Tim during my process. Tim is knowledgeable, honest, attentive to needs of his customers, hard working and all around a great person. In this changing vehical purchase market, with a suggested push to move away from dealer sales representatives, Tim exemplifies why the personal interaction is essential to a positive buying experience. I will buy my next Toyota vehical from Tim with no reservations. You should to if you are reading this and are contimplating buying a vehical from Toyota of Louisville.
Jul 10, 2017
We had a great experience purchasing our new Highlander at Toyota Of Louisville!! Working with Tim Patillo and his team of professionals made purchasing a new vehicle easy. I would highly recommend Tim and Toyota Of Louisville for your next Toyota purchase!
Jul 09, 2017
Great people, great selection, great prices
I came all the way from Wisconsin to get a car. I know this may seem extreme, but if I was asked if I would do it again, I would say yes. The prices are very nice, as are the people. Toyota of Louisville has a huge selection that can't be beat and the hospitality was wonderful. I definitely recommend them. Thank you Toyota of Louisville!
Jul 07, 2017
"Great Car Buying Experience"
Tim Patillo was very helpful explaining the difference between the different models and options we were considering. Once we picked exactly what we wanted, Tim located the vehicle and it was ready for pick up within 48 hours. When we picked up our new Camry, Tim took the time to explain many of the new features our 14 year old trade in lacked.
Jul 02, 2017
Wonderful Buying Experience
Communicated via email to agree on price, they were able to meet our budget. We had a great experience with Tim Patillo when we came in to purchase, the car was ready, detailed and perfect. He made our experience efficient and kid friendly. Will buy from them again.
Jun 30, 2017
I purchased a Prius from Tim Patillo at Toyota of Louisville on Dixie Highway. I hated the thought of car shopping. It had been a stressful event up until now. After talking with Tim I told him what I wanted my car to have and he searched for the one for me. As it turned out my car was shipped from Japan to the dealership and I picked it up the day after it arrived. It had 1 mile on the odometer. Tim spend an enormous amount of time trying to explain the features of my car. He was very patient and thorough. The car was immaculate and had a full tank of gas. I will definitely buy my next vehicle from Tim and Toyota of Louisville on Dixie.
Jun 06, 2017
They provided an excellent trade-I value on my Tacoma, that enabled me to purchase what I wanted. My Toyota vehicles have always been great!
May 31, 2017
My Toyota Trade In Experience
Mr. Patillo was genuine and patient about questions regarding my trade in. My family has bought cars from him in the past, so I knew my experience would be great!
May 30, 2017
I found the exact car I wanted at a price within my budget, no haggling. My salesman, Tim Patillo, could not have been more helpful. He had excellent knowledge of the car and was never pushy during the transaction. I recommend both the dealership and the salesman, Tim Patillo, to anyone in the market for a new Toyota or used car.
May 24, 2017
Great With working my budget
I was able to tell them what I wanted and they helped me get down to my price range so I could afford the best deal for both of us!
May 18, 2017
May 16, 2017
Tim was a great salesman and also was wonderful at assisting me with my new purchase! I would highly recommend Toyota of Louisville and always Mr. Patillo for possible futures buyers.
May 03, 2017
Professional and enjoyable
At some dealership's they will come out and tell you how they can put you in the car your looking at even before you know you want the car. Tim did not do that. He was very helpful and let us decide if this was the car we wanted.
Apr 25, 2017
Great Customer Service
I went to this dealership thinking I wanted a Honda Civic, little did I know that Tim Patillo would help me find the car of my dreams and it didn't take long at all. He was very helpful and only showed me vehicles in my price range and had the details I wanted. I absolutely love my car and I definitely recommend him to help you find a car!
Mar 25, 2017
The hunt for the perfect truck!
This dealership is not the close to my house but I drive past the others to deal with Toyota of Louisville. I have purchased 3 Toyota's at the dealership in the last 9 years (2 new, 1 used) and I have always been treated well. I can buy a Toyota anyplace, but I cannot get the same service at the other dealerships (I've tried, even bought one at another dealership). They want my business and they work to get it ( and I don't always make it easy). Timothy Patillo has been a great help. We have worked together for over a year to set up my Tacoma purchase. How many people would work with a guy for over a year? Not many! I appreciate the entire staff and my next purchase will be at Toyota of Louisville and yours should too! Cmjinindy@yahoo is my email address if you want more information on Toyota or Toyota of Louisville or my experiences. Look up Tim and you will be a happy customer too!
Mar 20, 2017
New car purchase
Tim was amazing called him up told him to make the new car purchase easy arrived early am car was sitting in lot cleaned up ready to go. Awsome experience.
Mar 16, 2017
Excellent customer service. Tim was very knowledgeable and easy to deal with. Quick and easy. Very fair on trade in as well. I will comeback again
Mar 04, 2017
Tim was very helpful in the car buying process. He was engaged in making the deal, and making it something I was comfortable with. Overall one of the better car buying experiences I've had.
Feb 27, 2017
Great experience with Toyota of Louisville
I couldn't be happier with my experience with Toyota of Louisville. Had a very pleasant and knowledgeable conversation with Tim Patillo on the phone (I live in Memphis, TN) about what I was looking for (Toyota 4Runner TRD Pro in Cement color). He filled me in on all the pertinent details and said he'd keep his eyes open for a TRD Pro. Two weeks later he called to say one had just arrived. Bought it outright and flew up to Louisville to finish the deal. Professional, courteous, and a real pleasure to work with (both Tim and the dealership). An easy recommendation for anyone in need of a new vehicle.
Feb 21, 2017
Amazing Experience couldn't be happier.
Tim really did a great job getting me my car. They are fair and will work with you. Definitely will be returning in the future.
Feb 16, 2017
After 25 years, I had an enjoyable experience buying a car!
I can't say enough about this dealership and Tim Patillo. I leased a car from here for my son 3 years ago. It was an easy experience then. I came back when it was my turn. I was nervous, waiting for the usual "surprises" that have always happened. The let-down after the excitement when I decide to commit to a purchase...the dreaded compromised I am forced to make..NOPE, not here. What Tim says is what you get. He is a straight shooter who will tell you the facts. He will tell you the truth, and will never pressure you to decide what is not the best for you. This was the best experience I have ever had. Not only was Tim the consummate professional, the whole team at Toyota of Louisville was a pleasure to work with. I will gladly recommend Tim and the dealership to my friends. I will be coming back when it is time to buy again. Thank you!!
Feb 11, 2017
Not your everyday "car salesman"
Tim was irreplaceable with helping me buy my first car. He took into account my personal, financial, and leisure needs when finding a car. He was courteous, knowledgeable, and funny. If I ever need a car again, I'll be seeking Tim's guidance.
Feb 05, 2017
The buying experience will easy. No pressure and they gave me answers to all my questions and let me make my own decision on the perfect next Toyota for me
Feb 01, 2017
We had a great experience. No complaints. Very straightforward & honest. Appreciate them treating me like a customer rather than just another sale. Will definitely be back.
Jan 22, 2017
Tim Patillo was extremely helpful and informative. Patient and knowledgeable about various makes and and models. Will recommend to others. A great experience all around.
Jan 20, 2017
Tim Patillo was very helpful and friendly! My mom and I both bought cars from him because of his attitude and personality! I wouldn't go anywhere else to buy another car but here!
Sales & Leasing Consultant
Mar 31, 2020
We have bought vehicles from Toyota of Louisville for...
We have bought vehicles from Toyota of Louisville for several years. We also have used their service department consistently. I’d say we are loyal customers. Glen Harder is an excellent salesperson and John Carbone is a wonderful mechanic.
Dec 13, 2019
My family has bought several cars from Glenn Harder and...
My family has bought several cars from Glenn Harder and we will only buy from Glenn. Toyota is lucky to have him. Great person and salesman. As long as Glenn works there we will continue to purchase from Toyota of Louisville.
Oct 11, 2019
Car buying is a big decision, and reputations mean everything. Me and my entire family only purchase our vehicles (all Toyota of course), from Glen Harder at Toyota of Louisville. I purchased my first car many years ago, and since that time, my entire family buys each vehicle from him. I cannot say enough about his integrity and customer service. My new RAV4 Hybrid may be my favorite. Not just because of the vehicle but also the service that Glen and David Lail provided. I appreciate that the experience isn't high-pressure, but instead a true customer experience. They aren't just interested in a one-time sale, but a long-term relationship.
Sep 06, 2019
Buy new at Toyota of Louisville
Glen was exceptional to work with and a pleasure to do business with,never bought a new vehicle with such ease!Recommend to anyone buying a new Toyota
Aug 31, 2019
Glen and Dean were great to work with! Knowledgeable and friendly and took the time to help me set up features on my new car!
Aug 31, 2019
Terrific Customer Service!
Toyota on Dixie has been serving my family for over a decade now! Manager Rick Darrell and Representative par excellente, Glen Harder provide wonderful service! They are both professional & trustworthy. I recommend them to anyone in search of a new vehicle!
Aug 14, 2019
Friendly and Accommodating
Glen made sure we had the vehicle we wanted with everything we wanted on it! He took us through the process and made us feel comfortable in the every aspect of our buying experience!
Aug 13, 2019
Want a good experience at a car dealership and wind up with a car you love and happy about it? Talk to Glen Harder. He listens, zeroes in on what you want and does his best to make it happen. We've purchased cars from Toyota of Louisville over the years and Glen is always our guide. Even after the sale is final he remains a phone call away, making sure we are happy with our Toyota and are well taken care of. Quality dealership with a quality sales rep! The staff is always friendly, helpful and smiling..makes for a pleasant experience! You're people there, not just customers. I love that.
Jul 25, 2019
Informative, friendly, no pressure, quick response
We were looking for a very specific car and from the moment I sent an email inquiry we were treated with friendliness and efficiency. All those mentioned above did an outstanding job of taking care of us in their particular roles. Ashley responded to us quickly via the Internet, Glenn knew all about the technology and features of the car, Richard made everything we asked for easy and David took care of the financials without a hitch. There were no surprises and NO PRESSURE OR GAMES. we certainly expect to continue to receive this level of service when we return to the dealer as necessary. Thanks to the whole team for making buying our new car easy!
Jul 21, 2019
Always an excellent, no-pressure experience!
My wife and I have been dealing with Glen Harder at Toyota of Louisville for at least fifteen years and both he and the support staff there have always been super-helpful, super-friendly and super-easy to work with. We’ve purchased three used cars through Glen, then took the plunge in 2016 and decided to lease a brand-new RAV4. Glen made the experience really pleasant and painless and gave us all the information up front we needed o make a good, informed decision. Yesterday, July 20, 2019, we traded up from the 2016 model to the 2019 model and Glen insured the whole process was smooth and painless. If you’re ever in need of a vehicle, new or used, I highly recommend you seek out Glen Harder and Toyota of Louisville. They’ll do you right every time! Thanks, Glen and Co. for your time, patience and caring!
Jul 18, 2019
Very smooth and quick process
Our visit to the Toyota of Louisville on Dixie Hwy was quick and painless. We were able to come to terms fairly quickly with no pressure. Our salesman, Glen, was very knowledgeable about the vehicle which was fantastic. Lisa was able to get us a less than expected interest rate which was greatly appreciated. The negotiation with Richard was as painless as possible. Dean had us signed up and out the door very quickly. This whole team was a pleasure to work with throughout our purchase. We will definitely come back to this dealership for our next vehicle purchase.
Jul 15, 2019
My new 4 Runner
I have been searching for a new 4 Runner for several months. Glen Harder was the hardest working sales professional I had the pleasure to work with. Having bought many new vehicles in my career, I’m pleased to say this was the best new car purchasing experience I’ve ever had! I’m confident in making this recommendation that Glen will make your new car buying experience the very best!
Jul 06, 2019
Great All Around Experience
Glen has been selling my entire family cars for a decade. He is friendly efficient and trustworthy. He also will introduce you to other people at the dealership like John Carbone in service. John is the contact for service with the car. John was extremely friendly and professional.
Jul 02, 2019
Glen is the GOAT!
Glen has been selling my family cars for my entire life-wouldnt go anywhere else! Best dealer around, service is always quick and I know I can trust that I’m getting the best deal!
Jun 25, 2019
Glen - Two Thumbs Up
Glen Harder was wonderful to work with. He treated me like a "human" - contrary to most of my interactions with car salesmen in the past. I would highly recommend him and Toyota of Louisville.
Jun 11, 2019
5th car purchased there in 8 years
Glen understands what I want takes good care of me. He stays in touch during the life cycle of the lease. Not just when it is time to buy.
May 30, 2019
Glen is Awesome
Glen Harder was my dealer and I worked with him from the very beginning of looking for a car. Even though I live in Fort Wayne I will only come back to Glen.
May 09, 2019
I keep coming back
Everyone at Toyota of Louisville has always been very helpful, knowledgeable and a pleasure to work with. Especially Glen Harder. Love working with him everytime I purchase a car here. Between my husband and I we have purchased 7 cars from here. 5 of them from Glen. We always ask for him when it's time to purchase a new car. He has always been very helpful, knowledgeable, friendly and always keeps you updated on the processes.
Apr 12, 2019
Great service and super friendly
The whole experience was great, process was made easy and enjoyable. The exact trim and car I was interested in was not on the lot the first day we started looking, but the dealership got one in under 24 hours for us to look at. couldn’t be happier with how everything worked out, will recommend everyone to Glen for a great buying experience. 10/10 all across the board
Apr 04, 2019
The only place we will buy!
Glen Harder at Toyota of Louisville is the most trustworthy, solid salesman in the city. We just bought our 5th car from him and TofL. Always a great experience. Staff is excellent from bottom to top. We've always gotten what we are looking for and been treated with respect and integrity. We've sent all our friends to Glen and will continue to do so in the future. In addition John Carbone has always taken care of our service needs and we plan for him to take care of our new Rav4 as well.
Mar 30, 2019
Awesome experience with Toyota
Ashley Owens text me wanting me to come in and see what they had on their lot. Glen and Tim were my salesman and they were exceptional in finding what fit me. Great personalities and great people skills. Test drive was short and simple.
Mar 29, 2019
Purchase of New car
Our family has purchased two vehicles from this dealership and worked with Glen Harder. We will never buy a car from anywhere else. Very good experience.
Mar 29, 2019
I was helped tremendously. my experience at the dealership was awesome. I got to test drive and picked my car out. Everyone was very patient and great.
Mar 27, 2019
The ONLY Toyota to go to in Louisville, KY
If it wasn't for the service department, specifically, John Carbone, I wouldn't continue driving 35 minutes one way. The staff anticipates my family needs and doesn't use high-pressure service nor sales. I managed to drive the same Sienna for nine years up to 348K miles. The common sense approach and understanding what I need as a mother of three, specifically not nickel and diming me with repairs and service, John always helped me prioritize what absolutely was necessary or can wait. As I turned in my 348K Sienna, Glen also anticipated my needs, because this mom really wanted an SUV, but the Highlander just wasn't going to fit the bill and he knew that. He lined up the vehicle for me, I didn't even have to look. Rick worked with my budget, ,especially taking in to consideration I've referred customers and will have three new drivers in the course of the next six years. No games, no pressure at Toyota of Louisville. If it wasn't for the service team, I wouldn't be a returning customer for vehicle maintenance. If it wasn't for the sales team, I'd be purchasing elsewhere.
Mar 27, 2019
Another amazing experience at Toyota of Louisville
Glen Harder gives an amazing experience at toyota. Extremely friendly and can answer any questions you mite have. This was my second vehicle I’ve bought from him and would definitely go back to buy my third!
Mar 26, 2019
Outstanding Customer Service
Glenn has sold me cars in the past and because of his knowledge and empathy it made it easy for us to come back and purchase another vehicle from him. There was no rush to purchase and the understanding of our concerns in the buying process were at the forefront of his concern. I would recommend Glenn to anyone who is looking to purchase a new or used car. Thanks again Glenn!
Mar 16, 2019
Thankful to have Glen on our side! I had been working with him for several months, and he remained patient and helpful throughout the entire process. My circumstances proved to be less than optimal, but he worked very hard to make sure I got exactly what I wanted. In the end I went home with the best car for me and this was all thanks to Glen and his team at Toyota of Louisville!
Mar 04, 2019
This was probably the most relaxed car buying experience I have had. The staff was very accommodating, and I had one of the most knowledgeable and patient, salesmen I have ever dealt with.
Jan 15, 2019
Wonderful Experience, Warm Welcome
I recently bought a Mazda from Toyota of Louisville and I have to say the time I experienced there was unlike any other. From the moment my dad and I walked into the show room until the moment I drove off the lot, even after that, Glen really took care of us and took the time to show us and reassure us of our potential purchase. He had great follow up and was always easy to get ahold of. Response time was spot on and we truly felt like he had our best interest in mind, and not just worried about making a sale. We felt like he honestly wanted to help us and would do everything he could to help work with our budget. He has truly gone above and beyond and I would definitely recommend anyone and everyone to go see him! Its on Dixie but its totally worth the drive. haha We also briefly worked with Dean in finance and he was great as well. Took the time to explain aspects I didn't understand clearly and was very easy to work with. Again, we felt like he really wanted to help us and had our best interest in mind. Didn't push any un-needed upgrades or amenities that I didn't need, which I really appreciated. Overall the service we received here was outstanding and I felt totally comfortable there. I strongly believe you've got to like the dealership your buying from, not just the cars.
Jan 13, 2019
Another Excellent buying experience
We bought our first Toyota last year with Glen Harder and it was a such a smooth process that we knew exactly who to see this time. Unfortunately our family was faced with the decision to replace the Toyota we had just bought with Glen due to a car accident that totaled the vehicle. We contacted Glen and he was able to find the exact vehicle we had and get us another one on the lot immediately. The second process was just as smooth if not better than the first one considering we did not expect to be doing this again so soon. Glen and the staff at Toyota are tremendous and we will be back in the future for sure.
Jan 03, 2019
Great Experience and Glen Harder is a True Professional!
As someone who is in sales, I sometimes think my expectations are too high when dealing with other sales people. With Glen Harder, that was not the case. He exceeded my expectations and delivered a great experience. He was always prepared, communicated throughout the process and really made my decision to buy from him an easy one. I would highly recommend Glen if you are looking for a great experience and a great vehicle make sure you give Glen a call!
Dec 27, 2018
Excellent! Above and beyond!
I recently purchased a vehicle from Glen Harder, as I have been doing for over 2 decades now! He always goes above and beyond in meeting my needs and expectations, and I completely rely on his honesty, knowledge and integrity. Glen is a fantastic salesman and also a genuinely kind and great person. I will definitely remain a repeat customer as I won't use anyone else. I highly recommend Glen and Toyota of Louisville!
Dec 27, 2018
Glen goes above and beyond
Glen is an excellent salesman who genuinely cares about customers and their needs. As a repeat customer over the past 20 years, Glen has always steered me in the right direction, and helped me to find exactly what I need without trying to upsell me. Glen has many repeat customers, who like me, have become like family. He's always reachable, honest, knowledgeable, and hard-working. I no longer live in Kentucky, but still travel to Louisville when it's time to upgrade, because I won't buy from anyone else.
Dec 23, 2018
If you want superior service, and a knowledgeable salesman, Glenn Harder is your guy! We have never purchased a car with this much ease. He went above and beyond his responsibility to ensure we received the best price and experience possible! We highly recommend Toyota of Louisville and Glenn if you are in the market for a Toyota.
Nov 26, 2018
Glen Harder is not only a great salesman, but he is a great person. He made us feel comfortable and confident that we were making the right choice in buying our Rav4. This is our second Rav4 my family has purchased in two years and we are very happy. We highly recommend Glen and Toyota of Louisville.
Oct 29, 2018
Our sales person Glen Harder was awesome! We have used him for several cars now and his service, expertise and overall knowledge of the car industry led us to the perfect vehicle. Thanks!
Oct 28, 2018
Great experience. Everyone was nice and not pushy. Would recommend this dealership to anyone that is looking to purchase a new car. Love my new Tacoma! Thank you for making my experience so quick and easy!
Oct 16, 2018
Patient and understanding Couldn't have asked for any better
Glen Harder is the man when it comes to finding a solution for your budget, needs/wants, and with a very personal touch. You come in to purchase a vehicle and you come out confident in your decision because all options have been weighed. I really appreciated how patient he was with us in making our decision. I would recommend him to anyone who is looking to purchase a car. Thanks again!!
Oct 13, 2018
LOVE this dealership!!!!!
I just purchased my third new car from this dealership. Glen is always so helpful and patient! He made sure I got exactly what I wanted. He help me understand all the features on the vehicle before I left the dealership. I would recommend this place to anyone.
Oct 09, 2018
Always a positive experience
I just purchased my 3rd car from Glen Harder. I bought a 2011 Honda Civic 5 years ago and I just traded it for a brand new Toyota RAV4. We also have a Ford Fusion that we purchased from Glen. He makes the whole process enjoyable and stress free. He listens to everything I want and he has made that happen, EVER SINGLE TIME!!! I will NEVER buy a car from anyone else. I feel like I’m treated like family there. I know I not getting taken advantage of just so someone can get a sale. I have never had a bad gut feeling there! I wish I could get everyone I know that needs a car to go see Glen Harder at Toyota of Louisville!!!
Oct 01, 2018
Glen Harder is the only sales guy that I have delt with that made it a pleasure to purchase a vehicle. His ability to exceed customer expectations are second to none. He exceeds customer expectations. Glen earns his business by trust "doing the right thing", what ever it takes. Glen goes the extra mile for his customers whether it be before a Sell or after a sell.
Sep 28, 2018
The best in the car business!!
Glen is a top notch dealer sales rep and made my experience of buying my 2015 Toyota Highlander a wonderful experience. I have bought a new car from Glen and my son bought a used car and the service and care that he gives is wonderful!! Thank you Glen for taking care of us!!
Sep 26, 2018
Genuine Care and Service
I have purchased my car from Glen but it is more than buying a car. Glen has been a phone call away when my card had a major problem and did everything he could to not only get me in a get it foxed but also to call and check up on me once the car was fixed. You WILL NOT find a better guy than Glen!
Sep 24, 2018
Best Toyota dealer in kentucky
Looking for a new or used vehicle can be a very stressful and frustrating experience. But Glen Harder at Toyota of Louisville made the experience smooth and stress free. He was patient with us as we spent majority of the day trying to find the right vehicle for our growing family. He helped us get the best vehicle for the best price for our budget. If you want a great car buying experience, I would highly recommend giving them a chance.
Sep 10, 2018
Great buying experience.
Glen Harder worked very gard to work out a solution that we needed. He listened, took down needed information and followed up time after time. He is a great person to work with
Sep 07, 2018
Purchasing a New Car
Glen Harder has now helped me purchase my two most recent vehicles. He has been timely, given me rides when I needed them to get to the dealership, and hand delivered paperwork to make it easier on me. He always gives me his undivided attention as if I'm the only customer he has. I'll never buy a car from anyone else.
Aug 31, 2018
Buying a new car
Glen Harder could not have been more helpful, more knowledgeable, or kinder in my search for a new car. Every thing about the experience was quite positive . I felt no pressure from him but got all the information I needed to make my choice. If you want a Toyota this is the place to go!!!
Aug 29, 2018
Glen has been fantastic to work with. This is my second vehicle that he has sold me. He is friendly and extremely responsive. I look forward to reaching out again in a few years when I’m ready for the next vehicle. Glen listened to what I was looking for and made the car buying convenient and easy. Great person and amazing sales person.
Jul 28, 2018
Buying my first car
Glen made my experience less stressful and got the me the car I really wanted. John Carbone in service does an phenomenal job when I need Anything done with my job. Also Bob Garr helped with all my financial issues because I am Buying at a young age while also in college. Thank you for making me experience quick and easy! I recommended all three of these guys to anyone! 12/10
Jul 09, 2018
I leased a new vehicle from Toyota of Louisville last week. I have purchased/leased my last 8 vehicles there and used the same sales person. Glen Harder is absolutely the BEST! He is very knowledgeable, friendly, helpful and pleasent to work with. It's always a pleasure to work with him, and I look forward to leasing/purchasing my next vehical with him. I'll never use another salesperson!
Jun 28, 2018
Best Dealership and Sales Team!!
It was time for our new vehicle lease, so for the 3rd time in a row, we went to Toyota of Louisville. As always Glen Harder was a fantastic sales associate. Glen makes you feel like you are dealing with one of your best friends. He went above and beyond to make our car leasing experience the best anyone could ask for. He found a Rav4 for us with everything I wanted and even things I really wished I could have but didn't think we would be getting. I am so excited about all the extras that my new SUV came with! A shout out also to Bob Garr in Finance who made the car lease signup easy and as painless as possible for us too. What a great dealership this is to work with!
May 22, 2018
I had an exceptional experience from my first contact by phone with Donna Altieri to my salesman, Glen Harder. Glen did a super job of edcuating me about the different Avalon models and all the safety, tech and navigation features of each. Glen was so patient, lettting me test drive three cars so I could experience all the various upgrades, though not one car on the dealer lot that day had everything I wanted. I was very lucky to have Richard Swope make Glen and I aware that they would be getting in a fully loaded 2016 Avalon Hybrid within the week, so I had the option to wait 2 days and really get everything I hoped for in my new car. Bob Garr, handled all my sales paperwork and made quick work of getting me out the door without delay. I picked it up my new Avalon today and I was not disppointed!!!! It had been fully detailed and serviced when I arrived. Glen let me test drive it and explained all the features thoroughly. I am a person who previously hated buying a car, but everyone at Toyota of Louisville truly went out of their way to deliver a superior product and service from start to finish. It was a very pleasant, no pressure, experience. I would highly recommend Toyota of Louisville, and particularly Glen Harder!
May 12, 2018
Good honest people
I have known Glenn for over ten years, and during that time I have purchased roughly 6 card from him through Toyota of Louisville. He has also helped my Parents, my sisters, my in-laws, my niece, my daughters, and my granddaughter purchase cars. Glenn is simply a pleasure to work with. He knows the vehicles, but much more importantly he is a genuine good person. No sales pitch, no dealer add ons, just honest facts and fair prices. I will never buy a car from anyone else.
May 02, 2018
Glen Harder is the BEST!!!
Glen Harder is a gem and such a wonderful man to deal with. My husband and I felt very comfortable with his services. He showed us all about everything we needed to know and more about the cars we were looking at. We only dealt with Glen for two days and we felt like he was family. Glen made our experience amazing for us. We would recommend him for a great sale and a stress free service GO TO GLEN HARDER!!!
Apr 30, 2018
Fast, easy and pressure free
They made buying a car as easy as going to the grocery store, they had what we wanted and didn’t pressure us to buy anything we didn’t need. I would highly recommend Toyota of Louisville and especially our salesman Glen Harder.
Apr 18, 2018
Myself and my family have been dealing with Glen Harder for over 25 years. He has always made our purchases easy and fair. I have always felt Glen has always treated us fair and honest. I have recommended several friends to visit Glen for their next purchase because of the fair and honest treatment. Myself and my family have always felt like a family member of Toyota of Louisville because of Glen Harder and how he has treated us with all our purchases. As long as Glen Harder is at Toyota of Louisville we will keep on purchasing our vehicles there.
Apr 18, 2018
4 vehicles all from Glen
Glen is the easiest salesman I've dealt with over the last 20 years of buying vehicles. If they don't have exactly what you want, he'll get it for you.
Apr 16, 2018
Best salesman ever
Glen is absolutely the best and most honest salesman my wife and I have ever delt with , we have bought several vehicles from him so far
Apr 13, 2018
Glen is terrific to work with; honest and straight forward. Over the years, we've bought seven cars from Glen, and have recommended him to our family and friends. I can't say enough about Glen and how he has helped us over and over again. We will definitely be back once we decide for another upgrade.
Apr 11, 2018
Great Place to buy a car
I have bought about 6 cars form Glenn Harder. He was always so kind and professional. He never pressured me into anything. No hassle. Would tell me straight up if my offer was even close to happening. I will continue to buy cars from Glenn. Highly recommended. Thanks Glenn. You’re frat at what you do.
Apr 10, 2018
Car Buying Experience
Toyota of Louisville, and namely salesman Glen Harder, made my Car Buying Experience a pure joy! I was pleased with the price, professionalism, and smooth "no hassle" transaction in buying my 2018 Toyota Camry. I highly recommend Toyota of Louisville, and Glen Harder if you are in the market for a new Toyota.
Apr 10, 2018
No need to shop elsewhere!
Buying a car is considered the second most stressful purchase, next to buying a house. Not so at Toyota of Louisville! Glenn Harder made my purchase easy. He is there to assist in getting what you want and at a pace you prefer.
Apr 07, 2018
Glen was awesome to work with! He was very patient with me and easy going. He went above and beyond to make sure I was happy with my vehicle purchase. The experience was smooth, laid back and overall awesome! I will definitely reach out to Glen in the future and I highly recommend him as your next car sales man!
Apr 06, 2018
Great buying experience
We came in to purchase a new Toyota Highlander because the lease was up on our Nissan. We told Glen exactly what we wanted and never once were we pushed or pursuaded to try and go a different way. Glen actually got us in a higher model Highlander than what we originally looked at online and the payment remained in our price range. Thank you Glen for an awesome buying experience and we will definitely be back in the future.
Apr 06, 2018
Glenn Harder was great! He patiently listens and actually "hears" what we're saying. Glenn helped, especially the wife, determine which model would best meet our/"her" needs. Glenn then searched and located the vehicle the wife "really" wanted quickly. We were able to pick up are new Highlander just a few days past Christmas. Glenn answered every one of our questions and concerns immediately and gave us some great ideas we didn't think about prior to the purchase. This is my third time working with Glenn and Toyota of Louisville and it was a total pleasure for not only myself... but more importantly the wife!
Sep 30, 2014
Purchase of new vehicle
Glen Harder is our families go to person for vehicles at Toyota of Louisville. Its a good feeling to walk into a business and feel like your more than just a customer. Glen has worked with us on several vehicles over the years and it was never about making the sale and always " lets find what works for us. "
Sep 30, 2014
My wife and I have bought multiple vehicles from Toyota of Louisville. We have always had Glen Harder as our salesman and have nothing but wonderful things to say about him. He is honest and goes out of his way to help in any way he can. We will continue to buy vehicles from Glen in the future, which we be again very soon!
Sep 26, 2014
Toyota of Louisville and their Sales Representative Glen Harder, worked extremely hard to satisfy myself and the 2 other family members as we were so happy with the purchase of my RAV4, we came back and bought my wife a Matrix, and son a Scion. Just an overall wonderful experience. Tom Forst
Sep 15, 2014
buying my first car and a new one at that!
Bought my first new car from them guys today. Dealt with Glen Harder and he was wonderful! Gave me lots of options as to what to look in and was so easy going. I was afraid I was going to be hounded and pushed into something more I didn't want but Glen was so easy going and down to earth. He made my first car buying experience very low stress and enjoyable!
Sep 24, 2012
I bought my car from Glen Harder at Toyota of Louisville....
I bought my car from Glen Harder at Toyota of Louisville. He was very professional and knowledgable of the car and it's features. He was through when delivering the car. When I'm ready to make another purchase, I will go to him again. He made the whole car buying experience a pleasure. I will recomend to all of my family and friends to buy their cars from him.
Sep 23, 2012
Our family is growing so we needed a bigger vehicle. Met...
Our family is growing so we needed a bigger vehicle. Met with Glen about an SUV, and things moved really quickly. Financining was offered through our bank, Class Act, on site. Once we were in the vehicle for a week, had a couple minor issues, but called Glen up, and he personally walked through the resolution of those issues. Great buying experiencing and referring other family members to TOL and Glen Harder!
Sep 20, 2019
Took a trade-in without owners consent
Went through a divorce and ex-wife, without my knowledge, traded in a car titled, registered, and financed all solely through me. They then call me and ask to bring the title straight to them, bypassing it ever being in her name. When I asked Joseph Campbell if that was ok, he said absolutely. I asked if I could bring my neighbors car in to trade it, he said as long as they're ok with it. Here's the thing, they NEVER asked if I was ok with it before taking in my car. So I call the next day and ask to speak to a sales manager. Guess who I get... Joseph! I asked him, "oh, so you're a sales manager also?". "Yes," Joseph replied. Check out Toyota of Louisville's website, he is not a manager. Joseph made a bad call, taking in a trade from someone with no ownership on the car, selling her a new car. At this point he's realized he messed up. Saying whatever he can to fix his mistake. My car was listed on their website to be sold, and they didn't even have a title or know when they would have this deal settled. Toyota of Louisville, you employ scammers. How could Joseph do this, and how could your finance team allow this? Do you seriously accept a trade in without proper consent from the owner?
Aug 29, 2019
Another repeat buy with Joe Campbell: He's awesome!
Joe made our car buying experience easy. He is super nice and friendly. He is knowledgeable about the vehicles and took the time to show us how to operate all the bells and whistles on our new Highlander. We will definitely come back and have him as our dealer and highly recommend him when you're ready for your next car purchase.
Aug 24, 2019
Best car buying experience you can have!
This was my 3rd time to buy a new vehicle from Toyota of Louisville and all 3 of those purchases were thru their sales rep Joseph Campbell. In over 50 years of car buying, I have never dealt with a better person than Joseph Campbell. His knowledge of the product, his "no pressure" attitude, his assistance and consideration and his friendliness have made me return to him for my purchases. In case you are wondering, I also got the best deals with Joseph and Toyota of Louisville.
Aug 17, 2019
Professional and knowledgeable
I wasted my time going to Oxmoor Toyota before coming here(big mistake). When arriving Mr. Campbell welcomed my family and I and made us feel like we where apart of his! He showed me so many features of the Highlander that I had no idea of because the car sales lady at oxmoor Toyota didn’t take her time showing me. I HIGHLY recommend you don’t make the same mistake as me and waste your valuable time with any other dealership but Toyota of Louisville! Mr. Campbell is everything you want in a cars salesman knowledgeable, friendly, professional and made the process quick and painless!
Jul 25, 2019
Joe is Awesome!
I had the best experience buying a car from Joe Campbell, again! We met Joe when he was referred to us by a friend, five years ago. My wife and I both were absolutely amazed how easy and stress-free the car buying experience was with Joe as our salesman. We have both since referred others to him over the years, and when I was looking for another car, Joe was my first call. As expected, we were again treated like family. The whole experience was a pleasure. Joe tells the truth and doesn't waste your time, and is just a down-to-earth, genuine, nice guy. Thanks Joe!
Jul 25, 2019
Best dealer in town
Joseph Campbell Is an amazing dealer, no pressures and got me in a car I could afford and loved. Talked to him on the phone about what I was looking for and he met my needs. He went over and beyond
Jul 24, 2019
Mr Campbell was the best salesman I ever dealt with selling me a car. He was helpful showing how the computer work and setting it up for my Rav 4, I would and have recommended him to others.
Jul 22, 2019
This is my fifth car from Toyota of Louisville. Always receive excellent service with no pressure . Excellent service at the perfect price, will recommend to others.
Jul 21, 2019
I have been to several dealerships and have spoken with several salesman and never thought I would consider one a friend. Joseph Campbell is that man but to call him a salesman and lumping him with the rest (you know the type) would be an insult. My wife and I have now purchased 3 vehicles from Toyota of Louisville with Mr. Campbell being our friend to guide us through the process. We where referred to Mr. Campbell and Toyota of Louisville by a friend and unexpectedly gained another so by all means this is my recommendation to any and all who read this as a friend to go see Joseph Campbell at Toyota of Louisville and you wont be disappointed.
Jul 20, 2019
Made everything so easy and convenient
Overall experience five stars, he made my experience very easy on purchasing my new vehicle with Toyota of Louisville. I would highly recommend him to my friends and family. I’m definitely doing business with him again on my next vehicle purchase.
Jul 20, 2019
I have been a Toyota of Louisville customer for over 15 yrs or more. I'm always greeted with great customer service satisfaction. My salesman Joe Campbell is Amazing & Sales Manager Rick Donnell is superior.
Jul 20, 2019
This dealer was able to locate and deliver our new RAV4 Hybrid faster and for a better price than the other dealers in town. They earned my business and our salesman Joseph was a pleasure to deal with. Very knowledgeable and friendly. Great experience! ..and the vehicle is fantastic! It gets 40mpg every tank and can pretty much drive itself on the highway!
Jul 20, 2019
Joseph is Awesome
We assisted our daughter in purchasing her first car that she is paying for. Joseph was very transparent in all the cost involved and timely in executing the transaction. He provided excellent training in the features of the car. We enjoyed working with him and the finance office. I highly recommend Joseph Campbell and Toyota of Louisville.
Jul 19, 2019
My family and I have bought several cars from this dealership and Joseph Campbell has been our salesman every time. He has always been honest, knowledgeable and punctual. Highly recommended
Jul 19, 2019
Greatest place to buy a vehicle
Best staff to work with Especially Joseph Campbell. Wouldn’t go anywhere else to buy a vehicle. Have had bought 2 vehicles from them. Sent serval people to them as well and they all like Toyota of Louisville
Sep 30, 2018
Great service and sales
We had been looking at Toyota Rav 4 to lease or purchase but after going from Indiana and Oxmore of Louisville My husband and I had decided to look at other dealers so we called Toyota of Louisville and Ashley was very helpful and sent me an email for new and used Toyota RAV4 so we visited them 09/29/18 and today because of the wonderful work Jospeh Campbell and Tom Carr we are now proud owner of a New 2018 Rav 4
Sep 10, 2018
I had a great experience. mr. Campbell was fantastic
The Toyota dealership was wonderful from the salesperson which was Mr Campbell to Mr Dean the finance person. I called ahead of time to specify what I was looking for and Mr Campbell was great in narrowing choices down for me and helping me through my process.
Sep 09, 2018
Very professional and personal
My wife and I had the pleasure of working with their sales associate Joseph Campbell who went above and beyond the call of duty. It felt more like we had been friends for years rather than a salesman and a customer that just met. Mr. Campbell and staff was extremely helpful and professional and we will be back for our next purchase.
Aug 31, 2018
Great customer service and easy to work with. Everyone was very nice and made sure that I enjoyed the car and was very cooperative throughout the process.
Aug 28, 2018
New car purchase
Joseph Campbell took his time and expertise to show me all the difference between the Rav4's. His knowledge of TOYOTA vehicle is an asset to the company. I will recommend TOYOTA to my friends. Thanks for working with me.
Aug 25, 2018
Salesperson Joe Campbell
Joe Campbell was so patient and walked me through the entire process... Looking for a Great Salesperson that can and will go above and beyond to get you A Great Car.... Toyota Of Louisville Has The Greatest Salesperson JOE CAMPBELL.... Thank You Joe
Aug 14, 2018
Cant say enough good things!!!
I went to TOL because Joe Campbell came highly recommended even though it was further than the Toyota dealership 5 minutes from our home. We have been buying cars for 30 years and this was by far the best experience I've ever had. I wasnt sure what I wanted when I went to the dealership. We started working with Joe and immediately I knew I wanted to buy from him, no one else ever treated us the way he did. Joe is friendly, respectful, KNOWLEDGEABLE, courteous and not high pressure. I had looked at many cars over the previous 6 months and never found the "1". Joe showed me a Toyota Highlander and I fell in love. He showed and explained in detail all of the features, leasing vs buying, price, etc etc. I wasnt sure about trading a car or not, he was very helpful over 3 days of me changing my mind. I went back 2 days later. everything was as promised, and I was in and out quickly. Joe again went over all of the features of the truck with me. Not only was Joe great but the entire dealership team. I will buy ALL cars and advise everyone I know to go to this dealership and to Joe from now on! After I brought my car home I wasnt sure about a specific feature, called Joe, he called right back and all was good!! So happy
Aug 06, 2018
Stress free car buying at its finest!
I stressed about getting a new vehicle for quite some time. I had questions and concerns from everything like safety features to even color choices. It had been more than 20 years since I last purchased a vehicle brand new. Let me assure you, never once did I feel overwhelmed or uncomfortable in my experience here. Joe was great at knowing how to get me at ease and he has some great knowledge and experience in this industry. There was not one question that he did not have an answer too. I feel like I came looking for a car a left with a new car and a new friend as well. The best experience one could ask for in getting a new vehicle.
Aug 03, 2018
I had an excellent experience buying from Toyota of Louisville. Joe Campbell was amazing to work with and showed nothing but honesty and compassion. If you’re looking to buy a car I would highly recommend you give Joe a call.
Jul 27, 2018
Joseph Campbell was a great help in me finding the automobile that I want it and I recommend anyone this looking for a Nice car go see Joseph Campbell at Toyota Of Louisville
Jul 17, 2018
Great experience when looking for my 1st car. Got the best deal when it came to getting the best car, they worked with me to close the deal.
Jul 15, 2018
Joseph made all aspects of buying my new car exciting!
The sales team worked hard to ensure my wants and needs were addressed. Joseph and Ashley went above and beyond to take care of me. They made the expierence fun! I will enjoy my new car for years to come and will come back!!!
Jul 10, 2018
Joseph Campbell’s professionalism
Excellent salesman. Thorough and efficient! Joseph listens and provides you with what you request. He makes no attempt to push you beyond your comfort level. He make car buying comfortable.
Jul 02, 2018
This was my first time buying a car, I came in with no pre existing knowledge of what I was getting myself into as duch I was very anxious about the whole experience. I've heard the horror stories of the greasy sales guy looking to make a buck without any consideration of the financial or emotional harm they may cause. Joseph Campbell couldn't have been farther from the yhat perception. He made me feel like a old friend, gave me all the tools I needed to make an informed decision, and helped with very little information he showed me exactly what I wanted when even I wasnt sure! The financer I worked with was very helpful and put everything very plainly for me. At no point did I experience the confusion and anxiety I walked in the door with! I will definately be back qhen the time comes!
Jun 30, 2018
A 20 Year Process...
A father looks forward to and dreads the day he hands his son the keys to his own car. Today my son was full of emotions. He was excited to have a reliable vehicle and the independence associated with it. He smiled from ear to ear as he texted and chatted with his friends. I was excited as well; however, this new vehicle has a slightly different meaning to me. As my son prepares himself for college in the fall, it is my hope that I have provided him with the tools to help him guide this “vehicle”safely to all the places he may go. I know that rocky roads are inevitable. Sometimes storms or road construction may obstruct his view. Sometimes he will find himself in an unfamiliar place. It is my hope that during these uncertain times, he embraces his “driver training”. It is my hope that I have paved the way to make his travels easier. Today, I handed my son the keys to his own car. The preparation that will enable him to guide this “vehicle” has been a 20 year process. Thank you Toyota of Louisville for sharing in this experience.
Jun 24, 2018
Awesome Car Buyer Experience
I worked with Joesph for the second time in the last 4 years to buy my new Camry! He is wonderful and his staff is just as great!
Jun 21, 2018
Awesome Joe Campbell makes you feel so relaxed and sets your
Awesome...great folks at Toyota of Louisville....salesman Joe Campbell makes you feel right at home and answers every question you have like the professional he is....