Staff
Sales
Tim Patillo
Master Toyota Sales, Leasing & Internet Sales Professional
Glen Harder
Sales & Leasing Consultant
Joseph Campbell
Sales Associate
Kevin Willis
Sales Associate
Sam Smith
Sales Associate
Lincoln Satram
Sales Associate
Ed Kaltenbacher
Toyota Certified Master Sales & Leasing Consultant
Jerry Toth
Salesperson
Cristian Cano
Sales Associate
William Morrison
Sales Associate
Larry Sepulvado
Sales Associate
Ricky Jones
Sales Associate
Keith Rice
Sales Associate
Josh Garr
Sales Associate
Donald Thomas
Sales Associate
Chris Dennis
Sales Associate
George Meredith
Sales Associate
Herman Robinson
Sales Associate
Service
John Carbone
ASM
Mike Lareau
ASM
Kevin Ashton
ASM
Oscar Garcia
ASM
Caleb Basham
ASM
Finance
Lisa Fouts
Business Manager
Bob Garr
Business Manager
Dean Sexton
Business Manager
David Lail
Finance Manager
Internet
Ashley Duvall
BDC Representative
Lindsey Kirtley
BDC Representative
Kristin Shirley
BDC Representative
Management
Richard Swope
General Sales Manager
Rick Donnell
Sales Manager
Dennis Fante
GM & PRESIDENT
Scott Manning
Service Manager
Tom Carr
Sales Manager
Ron Pence
Sales Manager
Michael Byrd
Used Car Manager
Tim Patillo
Master Toyota Sales, Leasing & Internet Sales Professional
Mar 30, 2023
Tim and Lindsey were great!
Tim and Lindsey were great! I was able to do most of the business before arriving at the dealership. I was in and out in about an hour. Best experience at a dealership! I am excited about my new truck and looking forward to many years driving it!!
Mar 24, 2023
Thoroughly enjoyed our purchasing experience from Tim
Thoroughly enjoyed our purchasing experience from Tim Patillo! He’s one of the most genuine folks you’ll ever meet! We came from out of state, over 1300 miles, and not once did we ever have any anxiety about our purchase. Tim was very communicative throughout the process, including the walk around of our new 2023 4Runner. In fact he was so helpful up front that we were at the dealership less than hour and then on our way home! Tim, thank you so much, bud!
Mar 06, 2023
Tim was very helpful.
Tim was very helpful. My only criticism, as a woman, was that I worked with two women via email and on the phone and when I arrived at the dealership, I asked for either Ashley or Kristin and was told that they didn't work that way. I would have appreciated working with either of them since they helped me tremendously and were a big part of my decision to take the time to drive to Louisville. I spent a couple of hours at the dealership and everyone was very professional, but I didn't see any women that day. Luckily my brother was with me, otherwise I would have reconsidered buying a vehicle.
Feb 19, 2023
Was a great experience, Tim and everyone at Toyota were
Was a great experience, Tim and everyone at Toyota were great people to work with and helped our experience go smooth and fast. Our car’s performance and quality were beyond our expectations and are grateful and excited for our car!
Feb 01, 2023
Fast and super helpful.
Fast and super helpful. They got me out the door very quickly with a new car. Would come back.
Glen Harder
Sales & Leasing Consultant
Nov 12, 2022
Start to finish a great experience.
Start to finish a great experience. Glen was professional and knowledge. No gimmicks. No hassle. Great price for a new vehicle and for the trade in.
Apr 15, 2022
Swope & Glenn are people you can trust.
Swope & Glenn are people you can trust. No surprises. No overcharging on new cars. You buy at MSRP, not $5000 more. And John in service is great. Good bonified team.
Dec 22, 2021
I now have had the pleasure of working with Glen Harder...
I now have had the pleasure of working with Glen Harder for a 2nd time. The first experience was excellent, but the 2nd experience was even better. The pre-work he did to make my visit to the dealership smooth and quick was impressive. I strongly recommend Toyota of Louisville and make sure you ask for Glen, he is 100% focused on customer satisfaction!
Apr 26, 2021
Glen Harder was my salesperson on my recent purchase of a...
Glen Harder was my salesperson on my recent purchase of a 2021 Toyota Tacoma. I've bought numerous vehicles, both new and used, from various dealerships for 40 plus years. I can say without a doubt, Glen was by far the best, most thorough professional that I have ever worked with on a vehicle transaction. I cannot thank him enough and even imagine not thinking of Glen on ANY future purchase. Thanks again Glen! Mike
Feb 14, 2021
I worked with Glen Harder to put in an order for a 2021...
I worked with Glen Harder to put in an order for a 2021 Highlander Hybrid Platinum. He was extremely professional, helpful, and communicative throughout the whole process. He reached out with milestones and dates to let me know when the order was placed, when it was built, and when I could come by to finalize the purchase. I can't say enough positive things about the way this entire process and transaction was handled. I would recommend anyone to go to Toyota of Louisville and work directly with Glen Harder if they want a great car, great price, and excellent customer service.
Joseph Campbell
Sales Associate
Aug 20, 2022
Very honest and people dealer not out to rip people off
Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.
Jul 15, 2022
Me smith was great service was extremely helpful facility
Me smith was great service was extremely helpful facility was clean bathroom was clean it was a great experience
Mar 20, 2022
I've never been so delighted to go to car shopping.
I've never been so delighted to go to car shopping. I'm 58 yrs old and this was the first time I actually had a great experience
Jan 11, 2022
Somehow, my last review only gave her one star!! That was...
Somehow, my last review only gave her one star!! That was a mistake!! I was very grateful for Ashley’s quick response to my initial request and that she let me know that a car was available, ultimately giving me the opportunity to purchase it!!
Dec 10, 2021
Everyone was great to work with and made the new car...
Everyone was great to work with and made the new car buying experience painless and quick. Joseph is very knowledgeable and helpful. Many times he went above and beyond expectations to keep me informed and comfortable with the whole process. I would highly recommend Toyota of Louisville to anyone considering buying a vehicle.
John Carbone
ASM
Mar 29, 2023
Great service and very friendly.
Great service and very friendly. Wouldn’t trust anyone else to service our car. John C. is out standing !!!
Mar 23, 2023
They were Very prompt and they did excellent work.
They were Very prompt and they did excellent work. They professional as well very nice
Mar 02, 2023
The service for the oil change and tire rotation was
The service for the oil change and tire rotation was prompt. The customer service representative was informative letting me know I needed a new cabin air filter
Feb 01, 2023
Service advisor, John Carbone, easy to work with.
Service advisor, John Carbone, easy to work with. Followed through with what he said he would do.
Jan 18, 2023
Long wait for car service, and giving my car long days
Long wait for car service, and giving my car long days and mileage for next visit!
Lisa Fouts
Business Manager
Mar 30, 2023
Tim and Lindsey were great!
Tim and Lindsey were great! I was able to do most of the business before arriving at the dealership. I was in and out in about an hour. Best experience at a dealership! I am excited about my new truck and looking forward to many years driving it!!
Jan 22, 2023
Good service the salesman and the finance department is
Good service the salesman and the finance department is great no pressure great parts and service
Jan 03, 2023
Thank Ed for the great service, would recommend,
Thank Ed for the great service, would recommend, efficient, clean, friendly service from the dealership
Sep 29, 2022
My experience purchasing vehicles from Kevin Willis has
My experience purchasing vehicles from Kevin Willis has been excellent. I have purchased at least seven vehicles from Kevin over the years. Kevin is by far the most knowledgeable car salesman in the industry. Kevin has a passion for the car industry and it shows with his wealth of knowledge regarding vehicles especially Toyotas. The purchasing process of my vehicles has always been smooth. I highly recommend working with Kevin Willis if you are considering purchasing a new or previously owned vehicle. Latacha Stallard
Sep 29, 2022
Kevin Willis went more than the extra mile in bringing my
Kevin Willis went more than the extra mile in bringing my car to me in Memphis! I contacted him on the recommendation of a friend about purchasing a used car but he helped me to see the advantages of buying a new corolla and agreed to bring it to me. His customer service was outstanding! I will always recommend Toyota of Louisville even to those who live out of state.
Bob Garr
Business Manager
Mar 06, 2023
Tim was very helpful.
Tim was very helpful. My only criticism, as a woman, was that I worked with two women via email and on the phone and when I arrived at the dealership, I asked for either Ashley or Kristin and was told that they didn't work that way. I would have appreciated working with either of them since they helped me tremendously and were a big part of my decision to take the time to drive to Louisville. I spent a couple of hours at the dealership and everyone was very professional, but I didn't see any women that day. Luckily my brother was with me, otherwise I would have reconsidered buying a vehicle.
Feb 28, 2023
TOL has always been great to me since 2014 with both
TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back.
Jan 20, 2023
Tim was very patient, understanding and supportive.
Tim was very patient, understanding and supportive. I appreciate the effort put into getting a good car for me.
Jan 10, 2023
Our salesman Chris was awesome , finance guy Bob was
Our salesman Chris was awesome , finance guy Bob was awesome also ! Chris went out of his way to make sure everything was good !
Dec 20, 2022
Sam was great.
Sam was great. ! Finance was great! Everyone was great! My husband and I an excellent experience!
Dean Sexton
Business Manager
Jan 14, 2023
Tim was absolutely wonderful to us during the purchase of
Tim was absolutely wonderful to us during the purchase of our 2023 Toyota Tacoma! There was no pressure whatsoever and a great all around experience. Dean the finance manager was also wonderful in making sure our finance needs were met. I’d highly recommend Toyota of Louisville along with Tim and Dean for anyone thinking of purchasing a new vehicle! We’ll surely return to buy another vehicle, but it may be quite a long time as the Tacoma has a reputation of lasting forever!
Aug 14, 2022
I had a great experience at Toyota of Louisville.
I had a great experience at Toyota of Louisville. Tim was very helpful and communicated with me as my vehicle was being developed. I had some previous bad experience with aggressive salesman at other dealerships but Tim was amazing!
Jul 28, 2022
Everyone is friendly and excellent at this place.
Everyone is friendly and excellent at this place. My agent was Tim and he helped me find the my dream car! He communicates and gave me consistent update about my car and process all throughout. Highly recommend Tim and toyota of Louisville to everyone!
Jul 25, 2022
Pleasant to work with and the vehicle was sold at the
Pleasant to work with and the vehicle was sold at the expected price with no need to haggle or argue. Tim and Dean were excellent, welcoming and friendly. I will absolutely be back to work with Tim in the future!
May 22, 2022
Salesman and finance manger were both very helpful and
Salesman and finance manger were both very helpful and made our car buying experience a good one. Salesman wasn’t pushy and was very good guy to work with.
Mike Lareau
ASM
Mar 23, 2023
They were Very prompt and they did excellent work.
They were Very prompt and they did excellent work. They professional as well very nice
Dec 29, 2022
The Service was great and I will definitely take my car
The Service was great and I will definitely take my car too this sealer for my future service needs,. I will definitely recommend this dealership to a family member or a friend that need service done to their vehicles.
Dec 13, 2022
All good.
All good. Appointment was easy to make and service was done promptly. Service rep was great as usual.
Nov 30, 2022
Mike did a great job with my service and I will return
Mike did a great job with my service and I will return for future service needs
Nov 03, 2022
Got taken in without an appointment and out in a
Got taken in without an appointment and out in a reasonable timeframe. I was very pleased.
David Lail
Finance Manager
Feb 05, 2023
First time Purchasing a vehicle and Toyota of Louisville
First time Purchasing a vehicle and Toyota of Louisville made the experience quick and easy. The salesman were very welcoming especially David & Tim. They work with you to get you in the car that best fits you . I definitely recommend anybody buying a car to go to Toyota of Louisville they have amazing service.
Jan 30, 2023
Tim was awesome helping me with the purchase of my 2023
Tim was awesome helping me with the purchase of my 2023 Toyota Tacoma. Best thing there was no pressure at all. Great experience.!!!!!
Nov 12, 2022
Start to finish a great experience.
Start to finish a great experience. Glen was professional and knowledge. No gimmicks. No hassle. Great price for a new vehicle and for the trade in.
Sep 23, 2022
Toyota of Louisville is like no other dealership in the
Toyota of Louisville is like no other dealership in the greater Louisville Area. They are not pushy and will try to get you what you want/need. Specifically Tim Patillo. He helped me get my 22 Army Green TRD Off Road 4Runner. He was very professional and communicated the status of my 4Runner delivery. The price was fair for the current state of the economy and the experience was better than my first car buying experience. I definitely will be shopping with Tim in the future for any further vehicle purchases. But I plan and hope to have my 4Runner for a long time. Dave (i forget last name) in finance was also helpful and fair in explaining everything and customizing my options to my liking.
Jun 06, 2022
Great sales and service with no mark ups, add ins like
Great sales and service with no mark ups, add ins like other dealers (Pulse brake light - what a joke that is!). Price was as is and car came in as expected when ordered. Can’t do better than the quality fit and finish of a Toyota. Toyota of Louisville is a fine and old dealership that have been around for years; and backed by the owners from Sam Swope. Sam always had fine employee’s and that showed in all the one there and Tim was the nicest salesman. Very professional and we always hear good things from other who buy there too. Many friends I work with recommend them as well. Don’t bother with the other Toyota places - waste of time. Love our 2022 4Runner. Thank you Tim.
Kevin Ashton
ASM
Mar 23, 2023
Fast and friendly service.
Fast and friendly service. Was in and out the door in 45 minutes when it was a possible 2 hour wait.
Mar 23, 2023
They were Very prompt and they did excellent work.
They were Very prompt and they did excellent work. They professional as well very nice
Feb 28, 2023
TOL has always been great to me since 2014 with both
TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back.
Nov 25, 2022
Waited 30 days for new auto , ok I understood, but when
Waited 30 days for new auto , ok I understood, but when I got there the Interior front driver's panels were damaged. Ok wasn't happy, drove the car back from Louisville to las vegas .started saterday Arrived on Monday took the car directly to centennial toyota waited 3 hours to be told I had to pay the service fee so paid the fee after a few phone calls and a bunch of bull I finally spoke with Mr swope and he sent a check for all repairs and service fee it took 3 visits totaling 7 hours to fix and fell my car was fixed and new . ( WOW I WATED 30 DAYS AND AFTER TALKING WITH MR SWOPE ON SCRATCHES THAT MIGHT HAPPEN TO THE CAR WHILE THERE IT HAPPEN ANYWAY , MR SWOPE DID TAKE CARE OF MY ISSUES BUT I STILL WAS INCONVENIENCED ON TIME AND MONEY IT WAS A BAD CAR PURCHASE IT COST ME AND TOYOTA OF LOIUSVILLE , IT LEFT A BAD CAR BUYING EXSPERENSE AND THE FUNNY THING ABOUT IT A PAID 38K IN CASH TO EXSPERENSE IT AT LEAST MY CAR IS PERFECT APPEARANCE THANKS TO CENTENNIAL TOYOTA
Nov 15, 2022
Service is always prompt and efficient.
Service is always prompt and efficient. The service advisors are friendly and helpful. Customer service is excellent.
Ashley Duvall
BDC Representative
Mar 06, 2023
Tim was very helpful.
Tim was very helpful. My only criticism, as a woman, was that I worked with two women via email and on the phone and when I arrived at the dealership, I asked for either Ashley or Kristin and was told that they didn't work that way. I would have appreciated working with either of them since they helped me tremendously and were a big part of my decision to take the time to drive to Louisville. I spent a couple of hours at the dealership and everyone was very professional, but I didn't see any women that day. Luckily my brother was with me, otherwise I would have reconsidered buying a vehicle.
Jan 03, 2023
Thank Ed for the great service, would recommend,
Thank Ed for the great service, would recommend, efficient, clean, friendly service from the dealership
Jan 11, 2022
Somehow, my last review only gave her one star!! That was...
Somehow, my last review only gave her one star!! That was a mistake!! I was very grateful for Ashley’s quick response to my initial request and that she let me know that a car was available, ultimately giving me the opportunity to purchase it!!
Jan 11, 2022
Tim was great! He responded to my price negotiations and...
Tim was great! He responded to my price negotiations and even allowed me to drive the car home to make sure it would fit in my garage!! Ashley was also great with text responses regarding availability of vehicles! Dean got the best deal for financing! The exterior was cleaned up nicely for delivery, but I sure wish my front windshield was a bit more clean—it’s hard to reach it and it was covered with a film & lint. I look forward to continuing my relationship with this dealership! I sure miss my service guy, Bud, but feel certain I’ll be taken care of by other service providers.
Jul 25, 2020
Calm approach by salesrep and finance manager
Tim was personable and a selfstarter, i.e. the car I inquired about the day before with Ms Owens, an internet rep was sold, when I arrived the next day to view. Tim immediately without asking me; found an alternative car. I purchased the alternative car, I am a retired salesrep, Tim;s instincts can not be taught. My conversation with David Lail/finance was delightful, he fought hard for me and I appreciate it, all people have a common bond, it is rare to find that bond in a sales experience, today my experience with Tim and David was Great.
Kevin Willis
Sales Associate
Nov 25, 2022
Waited 30 days for new auto , ok I understood, but when
Waited 30 days for new auto , ok I understood, but when I got there the Interior front driver's panels were damaged. Ok wasn't happy, drove the car back from Louisville to las vegas .started saterday Arrived on Monday took the car directly to centennial toyota waited 3 hours to be told I had to pay the service fee so paid the fee after a few phone calls and a bunch of bull I finally spoke with Mr swope and he sent a check for all repairs and service fee it took 3 visits totaling 7 hours to fix and fell my car was fixed and new . ( WOW I WATED 30 DAYS AND AFTER TALKING WITH MR SWOPE ON SCRATCHES THAT MIGHT HAPPEN TO THE CAR WHILE THERE IT HAPPEN ANYWAY , MR SWOPE DID TAKE CARE OF MY ISSUES BUT I STILL WAS INCONVENIENCED ON TIME AND MONEY IT WAS A BAD CAR PURCHASE IT COST ME AND TOYOTA OF LOIUSVILLE , IT LEFT A BAD CAR BUYING EXSPERENSE AND THE FUNNY THING ABOUT IT A PAID 38K IN CASH TO EXSPERENSE IT AT LEAST MY CAR IS PERFECT APPEARANCE THANKS TO CENTENNIAL TOYOTA
Oct 19, 2022
Kevin Willis is an awesome sales professional, quick,
Kevin Willis is an awesome sales professional, quick, easy, & the deal is done. No need to go anywhere, he is it.
Oct 14, 2022
Kevin Willis always finds my family what we need and what
Kevin Willis always finds my family what we need and what we are looking for. Goes above and beyond and great prices. He is very prompt and to the point.
Oct 07, 2022
Whenever I need Help I always Call Kevin Willis.
Whenever I need Help I always Call Kevin Willis. Sometimes I’m not sure how he does it, but he really is the deal maker. I highly would suggest him for all your car needs. There isn’t anywhere else you should go. Thank you Kevin for always giving top notch service.
Oct 07, 2022
Kevin Willis did an excellent job with assisting me in
Kevin Willis did an excellent job with assisting me in purchasing a car. He was very helpful and professional.
Sam Smith
Sales Associate
Mar 29, 2023
Initially, Sam Smith was very energized to get me into a
Initially, Sam Smith was very energized to get me into a vehicle. Things went fairly smoothly until I drove the car off the lot. It needed an alignment, and the back hatch door will get stuck prior to it raising all the way up. Both of these issues were brought to the dealerships attention prior to me leaving (I sent video and all). I was promised that if I provided receipts for an alignment and to get the sensor looked at on the hatch that I would be reimbursed. I provided a copy of the alignment receipt in mid Feb 2023, still no check or response (I have sent emails directly to the dealer). The hatch has not yet been repaired as I am waiting to set some money aside to get this repaired, I was advised I could take it to any Toyota dealership, pay the bill, send them a copy and they would reimburse. Obviously, my fear is that they will not reimburse me for this either. Their word doesn't seem to mean much so tread lightly, be thorough and get your needs documented.
Jan 31, 2023
Sam Smith was such a help!
Sam Smith was such a help! He was very responsive and it was a painless process.
Jan 23, 2023
I bought a car from Sam and he made it very easy, despite
I bought a car from Sam and he made it very easy, despite my ongoing chapter 13 bankruptcy! He answered any questions I had, kept clear communication, set good expectations throughout the process. I will refer more people to him in the future, he was outstanding.
Dec 20, 2022
Sam was great.
Sam was great. ! Finance was great! Everyone was great! My husband and I an excellent experience!
Oct 29, 2022
I had been looking for a car for a long time I had to
I had been looking for a car for a long time I had to file bankrupt, I received a letter from Sammy Smith "Sammy say yes you can". at first, I thought it was a joke or false advertisement, after a couple days I found the letter again and deiced to give him a call we had a few mix appointments but when I was able to finally meet with him, I got the car of my dreams and close to the prices I wanted. So yes, I can say "Sammy Say Yes" when nobody else could.
Richard Swope
General Sales Manager
Nov 25, 2022
Waited 30 days for new auto , ok I understood, but when
Waited 30 days for new auto , ok I understood, but when I got there the Interior front driver's panels were damaged. Ok wasn't happy, drove the car back from Louisville to las vegas .started saterday Arrived on Monday took the car directly to centennial toyota waited 3 hours to be told I had to pay the service fee so paid the fee after a few phone calls and a bunch of bull I finally spoke with Mr swope and he sent a check for all repairs and service fee it took 3 visits totaling 7 hours to fix and fell my car was fixed and new . ( WOW I WATED 30 DAYS AND AFTER TALKING WITH MR SWOPE ON SCRATCHES THAT MIGHT HAPPEN TO THE CAR WHILE THERE IT HAPPEN ANYWAY , MR SWOPE DID TAKE CARE OF MY ISSUES BUT I STILL WAS INCONVENIENCED ON TIME AND MONEY IT WAS A BAD CAR PURCHASE IT COST ME AND TOYOTA OF LOIUSVILLE , IT LEFT A BAD CAR BUYING EXSPERENSE AND THE FUNNY THING ABOUT IT A PAID 38K IN CASH TO EXSPERENSE IT AT LEAST MY CAR IS PERFECT APPEARANCE THANKS TO CENTENNIAL TOYOTA
Nov 19, 2021
They was very good johncarbonewas great and I would...
They was very good johncarbonewas great and I would recommend the care to friends I would come back again
Apr 21, 2021
Great experience at Toyota of Louisville! This is our 3rd...
Great experience at Toyota of Louisville! This is our 3rd Toyota from Toyota of Louisville, and we love it! Cristian, Richard, and David are the Very Best!!!
Mar 11, 2021
Had a great experience from start to finish. Tim Patillo...
Had a great experience from start to finish. Tim Patillo was friendly and personable. They knew I worked at a dealership and truly extended a professional courtesy. Can't thank them enough for the simplicity and ease of making a deal. Thanks also to Richard Swope and the finance dept
Sep 15, 2020
Everyone made it so easy. I was able to get what I wanted...
Everyone made it so easy. I was able to get what I wanted with a great experience to boot!! I will definitely be coming back to Toyota of Louisville for future purchases.
Rick Donnell
Sales Manager
Aug 20, 2022
Very honest and people dealer not out to rip people off
Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.
May 26, 2022
John Carbone has always been excellent!
John Carbone has always been excellent! He is cordial, professional and very knowledgeable. Always a good experience!
May 09, 2020
Happy to Spend my Time and Money!!!
I want to thank Rick Donnell for providing the game plan that led to my purchase of a 2020 Avalon Limited auto. The game winning "Touchdown" was scored by Tim Patillo, who also interacted with my Wife and 16-year old Son. His confident, mild mannered approach was just what we needed to settle our nerves and make the experience very pleasant. This was my second vehicle purchase in 10 months and I went back to Toyota of Louisville because of how I was treated. From Dennis Fante on down to the personnel in the Finance and Service Departments, everyone was courteous and friendly. I highly recommend making a visit to that Toyota Dealership. Be prepared to smile and drive away in a quality vehicle!!!
Aug 31, 2019
Terrific Customer Service!
Toyota on Dixie has been serving my family for over a decade now! Manager Rick Darrell and Representative par excellente, Glen Harder provide wonderful service! They are both professional & trustworthy. I recommend them to anyone in search of a new vehicle!
Aug 26, 2019
Best buying experience ever!
I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!
Dennis Fante
GM & PRESIDENT
Feb 28, 2023
TOL has always been great to me since 2014 with both
TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back.
Oct 26, 2022
Excellent service especially Mike LaReau.
Excellent service especially Mike LaReau. Complete faith in his recommendations and follow up about service needs.
Oct 05, 2022
Excellent service Excellent service Excellent service
Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service
Sep 08, 2022
I have purchased several vehicles from this dealership
I have purchased several vehicles from this dealership over the past years, I would say that across the board, they are one of the best dealerships in Louisville.
Jul 19, 2022
This is without a doubt the best Toyota dealership in the
This is without a doubt the best Toyota dealership in the greater Louisville area. Great prices on cars and the service department is very professional. I am on my phone 8th vehicle and our family are are well over 40.
Scott Manning
Service Manager
Jul 19, 2022
This is without a doubt the best Toyota dealership in the
This is without a doubt the best Toyota dealership in the greater Louisville area. Great prices on cars and the service department is very professional. I am on my phone 8th vehicle and our family are are well over 40.
Mar 02, 2022
This is a top notch dealer!
This is a top notch dealer! Adam took very good care of my car and everything was done in a timely manor. Always receive good service.
Feb 22, 2022
Adam Poff and Scott Manning very friendly and helpful.
Adam Poff and Scott Manning very friendly and helpful. I was in and out in no time
Feb 08, 2022
Great service, great people, never had a problem. Trust...
Great service, great people, never had a problem. Trust them to do the correct service
Jan 11, 2022
I took my 2020 Toyota Rav 4 in for an oil change, tire...
I took my 2020 Toyota Rav 4 in for an oil change, tire rotation and frontend alignment.. I'm @ 5800 miles I have not yet reached the 10,000 mile mark and my 2 years free svc is almost up. They were kind enough to change the oil for free & I was glad because no new car should wait 10,000 miles to get an oil change. I paid $89 for the alignment. They could have offered it for free since I'm still in my 2 year free svc window.. Also, the clip inside my fuel door had fallen off a few weeks prior rendering my fuel door open lever useless. It now takes 2 people to open the fuel door one to pull the lever and hold it up and one to press on the fuel door and open it. They replaced the clip but when I took possession of my car they had created a inverted dimple on my gas door about where the clip is. If I had not noticed it I would of left TOL without bring made aware of the damage.. Mike the service rep immediately verbally walked me thru how it couldn't of been done while installing clip because it was about a half inch away from where the clip sets on the inside of the gas door. I am back @ TOL today inconveniently to get my alignment done correctly I was informed they have ordered a new fuel door but when it comes in I will have to take it to a body shop to have it painted. Seems like they make alot of mistakes that only their customers have to pay for and be inconvenieced for. No service manager is available on site according to Mike and when you call to talk to service you go straight to voice mail as standard procedure. He said the svc Mgr travels and covers different states. That is very poor customer service. With no svc Mgr on-site that makes for shady customer service. If they wanted to provide good customer svc they would provide a customer svc Mgr you can access on site when needed.
Lincoln Satram
Sales Associate
May 22, 2022
Salesman and finance manger were both very helpful and
Salesman and finance manger were both very helpful and made our car buying experience a good one. Salesman wasn’t pushy and was very good guy to work with.
Apr 12, 2022
The dealership was not pushy.
The dealership was not pushy. Customer service was awesome. Lisa and Lincoln were fantastic. Thanks!
Jul 20, 2019
Supreme Dealership
I have been a Toyota of Louisville customer for over 15 yrs or more. I'm always greeted with great customer service satisfaction. My salesman Joe Campbell is Amazing & Sales Manager Rick Donnell is superior.
Jul 21, 2018
*Warning to out of state buyers*
I was contacted by Lincoln Satram fairly quickly upon my request for a vehicle at this location. I'm an out of state buyer so I more than likely had more questions and concerns and I'm purchasing sight unseen. Lincoln started out great, answered quickly, sent over pictures and we connected on the phone. Pleasant conversation. Everything was on the right track. We matched up numbers and I had sent over all of my payoff information and we were in agreement. Lincoln's exact words are"My GM's left for the evening, I'll let you know in the morning for sure" I wait until 1pm and I have no response so I send a friendly check-in email and text. No reply for a few hour. Lincoln's finally lets me know it's his dayoff and he'll send over the info at 5:30pm as well as a video of the vehicle running. I requested the vehicle video running after I had agreed to pick up the vehicle the following day or day after. No response.No paperwork. No Video. I then reach out once again the following day(Now 3 days waiting for GM), and Lincoln tells me the vehicle has been sold. Mind you, I've already taken the credit hit by getting financed and my bank had put all the money in my account so that I was able to pay by cash or cashiers check as this is an out of state purchase. Lincoln tells me they do not hold cars. Which is weird. I mean, let me know that in the beginning, and I would of put a larget deposit down. Or give me a shout out and let me know someone else is interested. I had requested the day off from work, got financed and was ready to go and just needed the "GM to sign off the final number" in which I never heard back from. Something is shady here. If I could pass on anything it's to let out of state buyers you do not hold cars. I've never seen a dealership do that, or not take a deposit. If this is the case, it would have been nice to know this ahead of time. I 100% do NOT recommend this dealership to any out of state buyer as their business practice and communication is lacking. I'm deeply hurt and frustrated.
Jun 22, 2018
Had a wonderful experience
Lincoln satram made my experience pleasurable great car great salesperson great price I would highly recommend seeing him for all your transportation needs. All my needs were fulfilled
Tom Carr
Sales Manager
Aug 20, 2022
Very honest and people dealer not out to rip people off
Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.
May 22, 2022
Salesman and finance manger were both very helpful and
Salesman and finance manger were both very helpful and made our car buying experience a good one. Salesman wasn’t pushy and was very good guy to work with.
Nov 19, 2021
They was very good johncarbonewas great and I would...
They was very good johncarbonewas great and I would recommend the care to friends I would come back again
Apr 01, 2020
Made our buying experience pleasant
Everyone we worked with on our trade-in was super friendly and made our buying experience very pleasant. Our salesman, Tim Patillo was great, as well as everyone else we communicated with (Ashley Owens, internet rep; Tom Carr, sales manager; and Dave Lail, Finance). Would definitely recommend this dealership.
Jan 21, 2020
Very Helpful!
I called Mr. Carr about a used car value and he was extremely helpful and courteous. I would definitely recommend him to anyone in the market for a new or used car!
Lindsey Kirtley
BDC Representative
Mar 30, 2023
Tim and Lindsey were great!
Tim and Lindsey were great! I was able to do most of the business before arriving at the dealership. I was in and out in about an hour. Best experience at a dealership! I am excited about my new truck and looking forward to many years driving it!!
Jul 11, 2020
Bob is the best.
Bob is very good. he always gets you the very best rates on a vehicle he possible can. Great job Bob Also thanks to Richard Swope and Kevin Willis.
Jun 19, 2020
Nice people, but they dropped the ball!
I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok.
Aug 26, 2019
Best buying experience ever!
I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!
Aug 23, 2019
Awesome experience..honest, competent and kind
This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were looking to take advantage and were playing me. I can't say enough about Louisville Toyota. They were all exceptional and really made this dream happen for me. Ashley was the girl. She kept in contact and kept me informed. Tim was just as amazing in providing me with all the direction and information I would need to drive this beautiful car back to Ohio. And to top it off he's a Buckeye and played football for OSU!! David was also extremely helpful, knowledgable and patient. Not one time did anyone complain that we didn't get there until 7pm and kept them there past closing. In fact, it was just the opposite, everyone that my husband and I spoke with was extremely kind, honest and fair and I will be forever grateful. THANK YOU TEAM AT LOUISVILLE TOYOTA !!! I highly recommend this dealership and I'm so glad we made the drive from Ohio
Ron Pence
Sales Manager
Jun 19, 2020
Nice people, but they dropped the ball!
I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok.
May 30, 2020
Tim was very friendly and helped me through the whole...
Tim was very friendly and helped me through the whole process of getting the car. I will definitely go there again for my next car.
Jul 19, 2019
Best dealership in town
Just purchased my 6th new Toyota fr this dealership.Have always been happy w/the customer care you are given. Great people to work with. The sales team are not too pushy like other dealerships. They are there when u want them otherwise they allow you your space. Management is also fabulous. Can’t say enough good about the guy I have done business with since 1994. (Ron Pence). He is very fair. I send all my friends there and feel comfortable doing it.
Jan 24, 2018
Arrogant
This man gets a satisfaction out of telling ppl "NO" over pennies than making deals. If I could give him a ZERO STARS I would!
Aug 21, 2014
Best experience with a dealership EVER!
Not only was my buying experience with Ed Childers absolutely wonderful, yesterday, 2 weeks after I bought my car, I had locked my keys in the car and I called the dealership after 7pm, Ron Pence answered my call and in under 20mins Phil Clayton arrived at the kroger parking lot where I was stranded with my 3yo son to bring the spare key I hadn't yet had programmed, to unlock my car....this dealership and all their employees go above and beyond anything required of the normal salesperson position....if you are in the market for a new or used car you absolutely HAVE to visit Toyota of Louisville on Dixie Highway, and I personally recommend Ed Childers, he'll help you hunt for the best vehicle and deal that fits your needs the best! 10 starts guys, not only do you rock but you're also my HEROS!
Kristin Shirley
BDC Representative
Mar 06, 2023
Tim was very helpful.
Tim was very helpful. My only criticism, as a woman, was that I worked with two women via email and on the phone and when I arrived at the dealership, I asked for either Ashley or Kristin and was told that they didn't work that way. I would have appreciated working with either of them since they helped me tremendously and were a big part of my decision to take the time to drive to Louisville. I spent a couple of hours at the dealership and everyone was very professional, but I didn't see any women that day. Luckily my brother was with me, otherwise I would have reconsidered buying a vehicle.
Nov 13, 2022
Cristian was a pleasure to work with and made the
Cristian was a pleasure to work with and made the experience easy. He was customer oriented the entire time.
Mar 20, 2022
I've never been so delighted to go to car shopping.
I've never been so delighted to go to car shopping. I'm 58 yrs old and this was the first time I actually had a great experience
Mar 11, 2022
Toyota of Louisville is a zero drama hassle free
Toyota of Louisville is a zero drama hassle free dealership that truly cares about their customers and their needs… BRAVO! They are a superb dealership driven by consummate professionals dedicated to providing an excellent customer experience.
Jul 11, 2020
Bob is the best.
Bob is very good. he always gets you the very best rates on a vehicle he possible can. Great job Bob Also thanks to Richard Swope and Kevin Willis.
Ed Kaltenbacher
Toyota Certified Master Sales & Leasing Consultant
Jan 28, 2023
Ed K is the best!
Ed K is the best! I have bought several vehicles from Ed K at Toyota of Louisville. He is very professional and very knowledgeable. He truly tries to help his clients. You just can’t find a car salesman who listens to what you want. Ed listens and he will do his very best to find what you want and works hard for you the customer. Thank you Ed. I appreciate you and consider you as the very best car salesman that I have ever worked with. Sincerely, Anthony Yeager
Jan 03, 2023
Thank Ed for the great service, would recommend,
Thank Ed for the great service, would recommend, efficient, clean, friendly service from the dealership
Oct 22, 2022
Ed K does a great job.
Ed K does a great job. He is very professional and honest. This is our third car through him and we are very satisfied.
Mar 26, 2022
Ed K is knowledgeable, patient, friendly, helpful, can
Ed K is knowledgeable, patient, friendly, helpful, can address any concerns you may have, accommodating, professional, truthful/honest,, always goes above and beyond what you expect, and after working with him you feel as if you have a new friend. I know making a profit for Toyota is important but helping and satisfying his customer is equally important. Toyota is fortunate to have such a great employee on their staff and I am fortunate to have had his assistance in selecting a Toyota. My recent lease car is gorgeous.
Nov 02, 2021
Tim was excellent to work with and made the car buying...
Tim was excellent to work with and made the car buying process easy and low pressure.
Jerry Toth
Salesperson
Feb 28, 2023
TOL has always been great to me since 2014 with both
TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back.
Oct 26, 2022
Excellent service especially Mike LaReau.
Excellent service especially Mike LaReau. Complete faith in his recommendations and follow up about service needs.
Oct 05, 2022
Excellent service Excellent service Excellent service
Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service
Dec 15, 2021
From day one I have experienced nothing but respect,...
From day one I have experienced nothing but respect, professionalism and courtesy from each and every person from sales to service. It is good to be able to trust and rely upon those who know what they are doing and do it well. Thank you and God bless you!
Nov 27, 2021
Friendly & professional service provided by Toyota of...
Friendly & professional service provided by Toyota of Louisville salesman. No pressure purchase made this an excellent experience.
Cristian Cano
Sales Associate
Nov 13, 2022
Cristian was a pleasure to work with and made the
Cristian was a pleasure to work with and made the experience easy. He was customer oriented the entire time.
Aug 20, 2022
Very honest and people dealer not out to rip people off
Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.
Jul 15, 2022
Me smith was great service was extremely helpful facility
Me smith was great service was extremely helpful facility was clean bathroom was clean it was a great experience
Apr 21, 2021
Great experience at Toyota of Louisville! This is our 3rd...
Great experience at Toyota of Louisville! This is our 3rd Toyota from Toyota of Louisville, and we love it! Cristian, Richard, and David are the Very Best!!!
William Morrison
Sales Associate
Nov 15, 2021
In the beginning my experience was your typical and...
In the beginning my experience was your typical and average vehicle purchase until negotiations were being made..the salesman that was assisting me, Bill (William) Morrison , became upset that I wasn’t taking the first offer given to me and didn’t jump to make a deal the first 5 minutes. He called me to inform me of interest rates and I hear as soon as I pick up the phone “she needs to xxxx or get off the pot” so I then say “hello” and he begins the conversation to me. I thought it was extremely rude to be talking trash about a customer as the phone is ringing and then having to hear that. I immediately asked if it was about me and he began to stutter around, proof I caught him off guard because he assumed I hadn’t heard. I understand vehicle deals are stressful but that was beyond uncalled for. If I had not placed a deposit and they ran my credit multiple times..I would have NOT went through with the deal for that simple reason. The worst customer service I’ve ever received during any purchase, vehicle or otherwise.
Aug 01, 2021
My purchase of a new car from Toyota of Louisville went...
My purchase of a new car from Toyota of Louisville went very well. William Morrison was a great representative, handled all the paperwork promptly, and answered all my questions. I am very satisfied with my purchase, and would definitely shop there again, as well as recommend the dealership to others.
Jul 07, 2021
William (Bill) Morrison was great! He answered every...
William (Bill) Morrison was great! He answered every question I had and made the process so easy for us. I have and will continue to refer people to him!
Oct 18, 2020
I had a great experience! Bill was very knowledgeable and...
I had a great experience! Bill was very knowledgeable and answered all of my questions. He was also very willing to work with me and my situation to make sure I got what I needed.
Larry Sepulvado
Sales Associate
Jan 22, 2023
Good service the salesman and the finance department is
Good service the salesman and the finance department is great no pressure great parts and service
Mar 08, 2022
Larry S our salesman was very professional and willing to
Larry S our salesman was very professional and willing to work with us!! He took my husbands calls multiple times about when my van would be in!! He was knowledgeable about my vehicle and made sure I got exactly the options and vehicle that I wonted! My husband and I had been to 3 different Toyota dealership and Toyota of Louisville was by far the best place to go!! The were all friendly and helpful in our search!
Jan 04, 2022
I had a wonderful experience at Toyota of Louisville. My...
I had a wonderful experience at Toyota of Louisville. My salesman, Larry, went up and beyond trying to get me into the car I wanted. Not only did he succeed, the finance manager also saved me additional money on my finance rate. This has been the best experience I have ever had at a car dealership!
Oct 30, 2021
Our salesman, Larry, efficiently and with kindness...
Our salesman, Larry, efficiently and with kindness delivered an amazing Toyota Rav 4 as promised.
Ricky Jones
Sales Associate
Oct 09, 2021
Every time I purchase a car from this dealership, there...
Every time I purchase a car from this dealership, there is no pressure and they work with me to get the payments I need!
Sep 06, 2019
Very knowledge
I appreciated his time and working with me to answer the difference between different makes/models. I had so many questions, and kept him after hours more than once. He never complained and was always willing to help. He was great to work for...I highly recommend!!
Aug 26, 2019
Best buying experience ever!
I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!
Keith Rice
Sales Associate
Jul 30, 2022
Very knowledgeable about vehicle I purchased.
Very knowledgeable about vehicle I purchased. Very professional. Keith Rice Sr. Was Excellent to deal with. Would recommend Keith and Toyota of Louisville to anyone.
Jul 19, 2022
Keith was very friendly and helpful.
Keith was very friendly and helpful. They worked to get me the best deal possible and got me a price I could agree on.
Feb 08, 2022
This Dealership is worth my driving extra miles for...
This Dealership is worth my driving extra miles for service. I’m closer to another location but did not have a good experience.. Keep up the good work!!!
Oscar Garcia
ASM
Mar 29, 2023
Great service and very friendly.
Great service and very friendly. Wouldn’t trust anyone else to service our car. John C. is out standing !!!
Mar 23, 2023
They were Very prompt and they did excellent work.
They were Very prompt and they did excellent work. They professional as well very nice
Josh Garr
Sales Associate
Mar 29, 2022
This is by far the best dealership I have ever been too.
This is by far the best dealership I have ever been too. The people are super friendly and genuinely care about their jobs. I would definitely recommend Toyota of Louisville to anyone needing a car. Was glad to do business here.
Dec 08, 2021
Not many cars available anywhere. But I found what I...
Not many cars available anywhere. But I found what I wanted. Great people to buy a car from...
Donald Thomas
Sales Associate
Aug 17, 2022
Fast, friendly and very professional service.
Fast, friendly and very professional service. Oh Toyota what a feeling! They are always the best service group!
Nov 28, 2021
My Salesman (Don) Mgr (Dave) Were Friendly, Sincere,...
My Salesman (Don) Mgr (Dave) Were Friendly, Sincere, Honest And Informative. Transaction Was Completed Efficiently And Respectfully.
Caleb Basham
ASM
Mar 23, 2023
They were Very prompt and they did excellent work.
They were Very prompt and they did excellent work. They professional as well very nice
Michael Byrd
Used Car Manager
Jun 05, 2020
Kevin Willis at Toyota of Louisville was my Car Salesman...
Kevin Willis at Toyota of Louisville was my Car Salesman 3 months ago & what a Blessing he was!!!! Kevin goes above & beyond to make sure his customers are Satisfied...... He treats you & gives you the best experience of buying a car as though you were family!!! Thank you Kevin for being a Blessing to my family with our purchase.... I appreciate you & the financial team..... Kudos!!! If you're looking for a car or truck head over to Toyota of Louisville and ask for Kevin Willis, I promise you will be glad you did..... He Makes It Happen☺