Staff

Sales

Tim Patillo

Tim Patillo

Master Toyota Sales, Leasing & Internet Sales Professional
291 Reviews
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Glen Harder

Glen Harder

Sales & Leasing Consultant
94 Reviews
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Joseph Campbell

Joseph Campbell

Sales Associate
76 Reviews
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Sam Smith

Sam Smith

Sales Associate
27 Reviews
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Kevin Willis

Kevin Willis

Sales Associate
27 Reviews
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Lincoln Satram

Lincoln Satram

Sales Associate
14 Reviews
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Ed Kaltenbacher

Ed Kaltenbacher

Toyota Certified Master Sales & Leasing Consultant
11 Reviews
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Larry Sepulvado

Larry Sepulvado

Sales Associate
8 Reviews
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Jerry Toth

Jerry Toth

Salesperson
8 Reviews
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Cristian Cano

Cristian Cano

Sales Associate
6 Reviews
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Donald Thomas

Donald Thomas

Sales Associate
6 Reviews
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Ricky Jones

Ricky Jones

Sales Associate
5 Reviews
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Keith Rice

Keith Rice

Sales Associate
5 Reviews
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Josh Garr

Josh Garr

Sales Associate
4 Reviews
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William Morrison

William Morrison

Sales Associate
4 Reviews
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George Meredith

George Meredith

Sales Associate
1 Review
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Herman Robinson

Herman Robinson

Sales Associate
1 Review
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Service

John Carbone

John Carbone

ASM
100 Reviews
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Mike Lareau

Mike Lareau

ASM
61 Reviews
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Kevin Ashton

Kevin Ashton

ASM
53 Reviews
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Adam Poff

Adam Poff

ASM
27 Reviews
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Caleb Basham

Caleb Basham

ASM
11 Reviews
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Finance

Bob Garr

Bob Garr

Business Manager
72 Reviews
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Lisa Fouts

Lisa Fouts

Business Manager
71 Reviews
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Dean Sexton

Dean Sexton

Business Manager
57 Reviews
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David Lail

David Lail

Finance Manager
47 Reviews
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Internet

Ashley Duvall

Ashley Duvall

BDC Representative
31 Reviews
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Kristin Shirley

Kristin Shirley

BDC Representative
10 Reviews
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Lindsey Kirtley

Lindsey Kirtley

BDC Representative
9 Reviews
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Management

Richard Swope

Richard Swope

General Sales Manager
27 Reviews
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Rick Donnell

Rick Donnell

Sales Manager
22 Reviews
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Dennis Fante

Dennis Fante

GM & PRESIDENT
19 Reviews
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Tom Carr

Tom Carr

Sales Manager
12 Reviews
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Ron Pence

Ron Pence

Sales Manager
11 Reviews
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Scott Manning

Scott Manning

Service Manager
10 Reviews
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Michael Byrd

Michael Byrd

Used Car Manager
4 Reviews
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Tim Patillo

Tim Patillo

Master Toyota Sales, Leasing & Internet Sales Professional
Contact Me
Dealership Experience 8 years 5 months
Industry Experience 23 years 7 months
I want to make car buying easy. My customers will tell my story.
Recent Reviews

Jul 20, 2024

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Tim was really nice and easy to talk to.

Tim was really nice and easy to talk to. Buying our car was a wonderful experience. Thank you Tim

Jul 04, 2024

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Tim Patillo is great!

Tim Patillo is great! Tim is my first call when searching for my new vehicle. If you want a stress free buying experience go no further and stop in and see my friend Tim. I don't hesitate to send my friends and family to go see Tim for their vehicle needs. My brother, my daughter, my aunt, and 4 of my friends have all purchased their vehicles from Tim. Now you have a friend in the car business!

Jun 25, 2024

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Tom was fantastic to work with; knows his stuff and was

Tom was fantastic to work with; knows his stuff and was patient as a made the decision.

Jun 23, 2024

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Tim Patella was amazing!

Tim Patella was amazing! I told him what I wanted and he delivered and more. This is not my first visit, I left another dealer who wouldn't give me correct information. Let alone, the service and all I asked. He was informative and timely every time. His word can be trusted. Finance dept. Same, I told them what I wanted and it was done. The reputation of Toyota is still top notch. Thank you, for all you did what an amazing experience.

Jun 10, 2024

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Enjoyed working with the staff to make my purchase an

Enjoyed working with the staff to make my purchase an easy process. Tim did an excellent job on showing how to operate the vehicle as well as explaining all the options. Rick Donnell was great to work with from the ordering to the final paperwork. Just a great guy. The lady in finance did a great job explaining the paperwork and warranty options.

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John Carbone

John Carbone

ASM
Dealership Experience 16 years 6 months
Industry Experience 24 years 7 months
Recent Reviews

Jul 12, 2024

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I took my car to get a oil change and tries rotated.

I took my car to get a oil change and tries rotated. I ask service tech if they would check air pressure because my front tires were low. The service tech yes.When I was driving home from work I checked to see if the pressure was same in each tire. The pressure was the same as when I took it in. This is how I know I didn’t get the tire rotation I paid for. My wife took her car for the same service and it took two hours and my car took 45 minutes.

Jun 17, 2024

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Honest.

Honest. Caring. Courteous. Good people whom have proven to be trustworthy! Happy to refer business to them

Jun 15, 2024

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Had to get a tow due to a tire blow out!

Had to get a tow due to a tire blow out! Tow was quick and Toyota of Louisville squeezed me in and had a tire on my car in 45 minutes on a Saturday. 5* service

Jun 13, 2024

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Excellent service always.

Excellent service always. Like dealing with John Carbone. Always helpful. Prices are comparable and service done in a timely manner.

May 09, 2024

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Tim was amazing and very very patient.

Tim was amazing and very very patient. He was really cool and down to earth as well. Would definitely recommend

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Glen Harder

Glen Harder

Sales & Leasing Consultant
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Dealership Experience 30 years 8 months
Industry Experience 35 years 1 months
Recent Reviews

Jun 10, 2024

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We've worked with Glen a couple of times in the last

We've worked with Glen a couple of times in the last couple years. Bought a Rav4 off him in late '22, and then a GR Corolla in mid-'24. He's always a straight shooter, and reluctant to oversell you a car you don't need or that would be actively harmful to own. Plus, they're the only dealership here in Louisville that didn't add a ridiculous dealer markup during/after the pandemic/supply chain issues, and I appreciate them not being predatory. As long as they're open and I live in Louisville, I'll be going to then for any car purchasing needs.

Apr 10, 2024

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Glen was so kind and provided great customer service.

Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease.

Feb 13, 2024

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John Carborne, one of the Service Managers is excellent!

John Carborne, one of the Service Managers is excellent!!! I trust his knowledge of my Prius and how to maintain it to run properly!!! I never have to worry that the service department will suggest maintenance and or repairs not needed. Glen Harder, the gentleman who sold me my car continues to keep in touch to see how I am and how the Prius is running. Anytime I take the car in for an oil change he’s there to great me with a smile and god conversation. I appreciate their integrity, honesty, and wisdom about cars. If you need help or wise counsel give John and or Glen a call or drop by Toyota Of Louisville on Dixie Highway. You won’t be disappointed!!!

Oct 19, 2023

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Great customer service!

Great customer service! Glen Harper & Lisa we’re good to work with and no pressure given!

Jul 17, 2023

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Professional.

Professional. Straightforward. Efficient. Gave value for my money. Friendly staff.. that is all of the words necessary.

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Joseph Campbell

Joseph Campbell

Sales Associate
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Dealership Experience 13 years 11 months
Industry Experience 30 years 3 months
I LOVE PEOPLE
Recent Reviews

Apr 30, 2024

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Everyone was so polite and professional he told me what I

Everyone was so polite and professional he told me what I need done he also said if my tires does not need to be rotated. They won’t rotate them and I won’t be charged for that.. he told me when I needed to come back to get to get new tires and I was very pleased with him

Oct 31, 2023

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Best company to buy from!

Best company to buy from! Joe Campbell makes the car buying process easy and seamless. All of the employees from the salesman to the receptionist are very professional, friendly and do not pressure you into purchasing anything. This is the only place my family has purchased a vehicle from in the last 20 years, and Toyota of Louisville will continue to get our business in the future!

Jul 09, 2023

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I'm always satisfied.

I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.

Jul 07, 2023

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Great service I'll never go anywhere else.

Great service I'll never go anywhere else. Super friendly fast and thorough. A+++. Thanks again Toyota of Louisville!!!

Jun 19, 2023

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I like the dealership and my salesman they really made

I like the dealership and my salesman they really made the process painless. And also the financial Dept was Awesome

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Bob Garr

Bob Garr

Business Manager
Recent Reviews

Jun 25, 2024

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Tom was fantastic to work with; knows his stuff and was

Tom was fantastic to work with; knows his stuff and was patient as a made the decision.

Jun 07, 2024

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Keeps you updated and are very knowledgeable … also not

Keeps you updated and are very knowledgeable … also not pushy in the sale and for warranty

May 31, 2024

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We purchased a 2024 Rav4 from salesman Tim Patillo!

We purchased a 2024 Rav4 from salesman Tim Patillo! He was kind, very professional, attentive and very helpful through the entire process.

May 06, 2024

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This dealership was a pleasure to work with.

This dealership was a pleasure to work with. I would work with them again in the future.

May 01, 2024

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The best Toyota Dealership in town and I live on the

The best Toyota Dealership in town and I live on the opposite end of town. Pressureless. Informed. Knowledgeable. Experienced. Tim Patillo was my Sales Rep and Bob Garr was my Finance Rep. my entire family buys from there.

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Lisa Fouts

Lisa Fouts

Business Manager
Recent Reviews

Apr 10, 2024

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Glen was so kind and provided great customer service.

Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease.

Feb 29, 2024

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One of the best to do it!

One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a positive impression of the dealership's service. I highly commend this salesperson for their exceptional assistance and would gladly recommend them to others seeking a seamless car-buying experience. Thank you Mr. Tim and Mr. Rick!

Jan 24, 2024

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Tim was Great 😃 He made the process so quick and easy!

Tim was Great 😃 He made the process so quick and easy! Everyone was supper nice! It was a wonderful experience and I love my new car! Thank you so much!

Jan 12, 2024

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I had an amazing experience at Toyota of Louisville.

I had an amazing experience at Toyota of Louisville. They treated me very well. Mr.Sam was amazing and Mrs.Lisa was very kind !

Jan 11, 2024

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I explain to Tim Patillo what I was looking for, price

I explain to Tim Patillo what I was looking for, price range and he delivered 100%! I appreciate his knowledge and he was always listening to our needs! Thank you Tim Patillo for your excellent service!! We love our new RAV4!

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Mike Lareau

Mike Lareau

ASM
Dealership Experience 22 years 2 months
Industry Experience 44 years 2 months
Recent Reviews

Jul 13, 2024

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Did not have a good experience at this dealership This is

Did not have a good experience at this dealership This is where I bought my Toyota. I feel like I wasted money.

Jul 04, 2024

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Good and Quick service while there.

Good and Quick service while there. Took awhile to get an appointment which I couldn’t get before traveling for vacation but it all worked out.

Jun 20, 2024

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Wait times are long sometimes.

Wait times are long sometimes. Overall good customer service. Would recommend over other local Toyota dealerships.

May 22, 2024

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They completed exactly what they said they would and at

They completed exactly what they said they would and at the price quoted. Very professional and courteous.

May 07, 2024

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Mike L.

Mike L. Is always friendly and courteous. I trust what he says and I feel he makes auto maintenance tolerable for me. I’ve referred Toyota of Louisville to family and friends for their service dept.

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Dean Sexton

Dean Sexton

Business Manager
Recent Reviews

Jun 23, 2024

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Tim Patella was amazing!

Tim Patella was amazing! I told him what I wanted and he delivered and more. This is not my first visit, I left another dealer who wouldn't give me correct information. Let alone, the service and all I asked. He was informative and timely every time. His word can be trusted. Finance dept. Same, I told them what I wanted and it was done. The reputation of Toyota is still top notch. Thank you, for all you did what an amazing experience.

Jun 10, 2024

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We've worked with Glen a couple of times in the last

We've worked with Glen a couple of times in the last couple years. Bought a Rav4 off him in late '22, and then a GR Corolla in mid-'24. He's always a straight shooter, and reluctant to oversell you a car you don't need or that would be actively harmful to own. Plus, they're the only dealership here in Louisville that didn't add a ridiculous dealer markup during/after the pandemic/supply chain issues, and I appreciate them not being predatory. As long as they're open and I live in Louisville, I'll be going to then for any car purchasing needs.

Feb 20, 2024

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Tim Patillo was an absolute pleasure to work with.

Tim Patillo was an absolute pleasure to work with. I live in Georgia and found my "new" car through CARFAX at Toyota of Louisville. Online pictures of the car accurately captured condition (perfect) and features of the car. Communication with Tim was fantastic. He was able to coordinate with his finance team over the phone, and within hours we completed the terms and had a deal. I flew up a couple of days later. Tim picked me up a the airport, did a simple short test drive, and i was able to sit down to complete the paperwork. I also want to compliment the the whole finance team. I am very pleased that they were able to provide very competitive rates. Again, the whole transaction was completed very quickly, and I was on the road back home (after a great lunch at one of their recommended restaurants). Some fInal thoughts, I've purchased a number of cars in the past from a number of dealerships all over the country. Toyota of Louisville is very special. This might not make sense until you visit, but I really enjoyed talking to everyone there. We have a shared set of values which made working together so much simpler. Again, heartfelt thanks to Tim and everyone at Toyota of Louisville.

Feb 01, 2024

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Came to Toyota of Louisville, needing a new car - since

Came to Toyota of Louisville, needing a new car - since my baby was totaled. Tim, Dean & the whole crew were friendly and made sure my wants/needs weren't overlooked just to "stick" me in a unit to get the sale. My concerns were addressed and the automobile I was sold was better than I hoped. THESE GUYS WENT WAY ABOVE AND BEYOND!!! Anytime anyone in my family needs a vehicle, our business will be done here!!! Infinite stars in this customers mind...

Jan 18, 2024

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Tim Padillo was so nice and patient with me!

Tim Padillo was so nice and patient with me! The financial guy was great too! Love Toyota Dealership of Louisville! I love my Bronco Big Ben Sport!

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Kevin Ashton

Kevin Ashton

ASM
Dealership Experience 14 years 3 months
Recent Reviews

Apr 20, 2024

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They refuse to honor my Toyota care Maintenence for only

They refuse to honor my Toyota care Maintenence for only 40 miles over the limit I will report this dealer to Toyota

Apr 10, 2024

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they tell a price when you drop off the car and they

they tell a price when you drop off the car and they charge different you about to pick up the car .

Mar 03, 2024

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I’ve owned my Camry that I bought from Toyota of

I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May!

Feb 10, 2024

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Amazing service!

Amazing service!! I actually live off Shelbyville rd area but continue to make the drive related to wonderful service!!

Jan 17, 2024

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Friendly personnel.

Friendly personnel. Great and timely service. Clean facility. Worth going the extra mile for this location.

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David Lail

David Lail

Finance Manager
Industry Experience 46 years 8 months
Recent Reviews

Mar 29, 2024

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Tim is awesome.

Tim is awesome. He was really nice, patient, and honest about prices. He helped us find our dream car without any fuss. Definitely recommend him for a smooth experience!

Mar 12, 2024

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They helped me when I needed them most.

They helped me when I needed them most. I moved from out of state and my lease was ending and credit wasn't so good and they never gave up on me.

Mar 12, 2024

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Tim made the buying process seamless!

Tim made the buying process seamless! Professionally persistent and transparent through the whole process! Highly recommended!

Feb 20, 2024

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Tim Patillo was an absolute pleasure to work with.

Tim Patillo was an absolute pleasure to work with. I live in Georgia and found my "new" car through CARFAX at Toyota of Louisville. Online pictures of the car accurately captured condition (perfect) and features of the car. Communication with Tim was fantastic. He was able to coordinate with his finance team over the phone, and within hours we completed the terms and had a deal. I flew up a couple of days later. Tim picked me up a the airport, did a simple short test drive, and i was able to sit down to complete the paperwork. I also want to compliment the the whole finance team. I am very pleased that they were able to provide very competitive rates. Again, the whole transaction was completed very quickly, and I was on the road back home (after a great lunch at one of their recommended restaurants). Some fInal thoughts, I've purchased a number of cars in the past from a number of dealerships all over the country. Toyota of Louisville is very special. This might not make sense until you visit, but I really enjoyed talking to everyone there. We have a shared set of values which made working together so much simpler. Again, heartfelt thanks to Tim and everyone at Toyota of Louisville.

Dec 31, 2023

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Tim Patillo made buying my car so easy.

Tim Patillo made buying my car so easy. He made sure I was satisfied with everything and that the car had all that I wanted. He even took the time to help me set everything up in the car and made sure I knew how to use it. Definitely recommend him over and over!

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Ashley Duvall

Ashley Duvall

BDC Representative
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Dealership Experience 8 years 5 months
Industry Experience 8 years 5 months
Recent Reviews

May 06, 2024

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This dealership was a pleasure to work with.

This dealership was a pleasure to work with. I would work with them again in the future.

Mar 22, 2024

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They were great to work with from start to finish!

They were great to work with from start to finish! I would definitely buy from them again.

Feb 29, 2024

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One of the best to do it!

One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a positive impression of the dealership's service. I highly commend this salesperson for their exceptional assistance and would gladly recommend them to others seeking a seamless car-buying experience. Thank you Mr. Tim and Mr. Rick!

Jan 06, 2024

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I likecomingtherebecause my salesman is Joseph Campbell

I likecomingtherebecause my salesman is Joseph Campbell and my service person is John cal one

Jan 05, 2024

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Great dealer ship and great people.

Great dealer ship and great people. Always true to their customers. They have never over charge.

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Adam Poff

Adam Poff

ASM
Recent Reviews

May 10, 2024

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They’re Always so helpful and so sweet .

They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family

Mar 03, 2024

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I’ve owned my Camry that I bought from Toyota of

I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May!

Dec 29, 2023

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Always courteous, helpful, and professional.

Always courteous, helpful, and professional. Kevin does a great job, knows the product, and tries to get you out the door as quickly as possible.

Dec 22, 2023

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The employees have always been very helpful and

The employees have always been very helpful and responsive. The employees are always very pleasant.

Nov 25, 2023

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Very good w getting work completed in time they

Very good w getting work completed in time they predicted. Always friendly and professional. Would recommend.

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Sam Smith

Sam Smith

Sales Associate
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Dealership Experience 12 years 9 months
Industry Experience 34 years 10 months
My goal in this business is to help as many Good people as possible who are or have filed bankruptcy obtain the best financing for a great automobile. If it’s not a great car then I want sell it! Personal website: Samsaysyesyoucan.com
Recent Reviews

Jul 11, 2024

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He is very rude and over bearing.

He is very rude and over bearing. I felt like he thought he was better than me. He yelled over me while I tried to talk on the phone. He offended me with a statement basically telling me to pay more for something. I’m a disabled veteran with one check a month. He did not handle my situation with care. Would he have talked to a white male like this or was I treated this way because I’m African American?

May 10, 2024

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They’re Always so helpful and so sweet .

They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family

Jan 12, 2024

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I had an amazing experience at Toyota of Louisville.

I had an amazing experience at Toyota of Louisville. They treated me very well. Mr.Sam was amazing and Mrs.Lisa was very kind !

Aug 11, 2023

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Sam Smith is amazing he got me and my husband the car we

Sam Smith is amazing he got me and my husband the car we wanted and needed I will be referring friends and family

Aug 11, 2023

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He came through for me when everyone else turned me away

He came through for me when everyone else turned me away recommend everyone see this man .

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Richard Swope

Richard Swope

General Sales Manager
Dealership Experience 12 years 5 months
Recent Reviews

Apr 10, 2024

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Glen was so kind and provided great customer service.

Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease.

Mar 22, 2024

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They were great to work with from start to finish!

They were great to work with from start to finish! I would definitely buy from them again.

Jan 06, 2024

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I likecomingtherebecause my salesman is Joseph Campbell

I likecomingtherebecause my salesman is Joseph Campbell and my service person is John cal one

Oct 21, 2023

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Both Tim Patillo and Richard Swope (and Dave in finance!

Both Tim Patillo and Richard Swope (and Dave in finance!) are fantastic to deal with. Honest, straightforward, fun, and very helpful. The entire process was as smooth as can be. It's truly a breath of fresh air in an industry where such customer-focused philosophy seems rarer each passing day. We love the vehicle and we'll be referring all of our friends and family to Toyota of Louisville. Thanks guys!

Sep 18, 2023

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Friendly and helpful but still professional.

Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.

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Kevin Willis

Kevin Willis

Sales Associate
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Dealership Experience 13 years 10 months
Recent Reviews

May 10, 2024

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They’re Always so helpful and so sweet .

They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family

Feb 25, 2024

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Kevin Willis was every bit of amazing!

Kevin Willis was every bit of amazing! Very friendly/welcoming, and made the buying processes almost effortless! Plan on coming back to him for any of my vehicle needs! Thank you Toyota of Louisville!

Feb 14, 2024

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Really enjoyed my experience at Toyota of Louisville,

Really enjoyed my experience at Toyota of Louisville, most of all my dealer Kevin Willis. Kevin was extremely knowledgeable and communicated with me through out the entire process. Kevin went above and beyond to put me in the vehicle of my dreams and make it affordable. Thank you Levin and Toyota of Louisville.

Jul 09, 2023

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I'm always satisfied.

I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.

May 09, 2023

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My experience could not have been any better.

My experience could not have been any better. The whole process could not have been any easier. I would have to say this was my best vehicle buying experience ever. Kevin was awesome.

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Rick Donnell

Rick Donnell

Sales Manager
Dealership Experience 24 years 9 months
Recent Reviews

May 31, 2024

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We purchased a 2024 Rav4 from salesman Tim Patillo!

We purchased a 2024 Rav4 from salesman Tim Patillo! He was kind, very professional, attentive and very helpful through the entire process.

May 10, 2024

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They’re Always so helpful and so sweet .

They’re Always so helpful and so sweet . Everytime i go to the dealership they treat me like family

Feb 29, 2024

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One of the best to do it!

One of the best to do it! I recently had the pleasure of purchasing a brand new car from an outstanding salesperson at this dealership. Their professionalism and knowledge were truly impressive, guiding me through the entire process with patience and expertise. They took the time to understand my preferences and provided valuable insights to help me make an informed decision. The salesperson's friendly demeanor and genuine enthusiasm for the product made the buying experience enjoyable. Their commitment to customer satisfaction was evident, and I left the dealership not only with a fantastic new car but also with a positive impression of the dealership's service. I highly commend this salesperson for their exceptional assistance and would gladly recommend them to others seeking a seamless car-buying experience. Thank you Mr. Tim and Mr. Rick!

Feb 06, 2024

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Experience was very enjoyable.

Experience was very enjoyable. Everyone was friendly and helpful, made the purchase of a vehicle easy Will definitely be a return customer!

Jul 09, 2023

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I'm always satisfied.

I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.

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Dennis Fante

Dennis Fante

GM & PRESIDENT
Dealership Experience 36 years 7 months
Recent Reviews

Apr 19, 2024

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Toyota of Louisville is tops in the Kentuckiana region!

Toyota of Louisville is tops in the Kentuckiana region! Dennis Fonte leads a great team!

Mar 03, 2024

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I’ve owned my Camry that I bought from Toyota of

I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May!

Feb 13, 2024

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We were treated like family through the entire process of

We were treated like family through the entire process of purchasing the vehicle we had picked out. We very much appreciate being guided through the process by such friendly and helpful people. We would like to give a shout out to Dennis and his entire team ! Thank You

Jan 05, 2024

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Great dealer ship and great people.

Great dealer ship and great people. Always true to their customers. They have never over charge.

Jun 24, 2023

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Working with Dennis Fante and his team was without a

Working with Dennis Fante and his team was without a doubt the best car buying experience I have ever had. A very smooth and quick transaction. I have recommended, and will continue to recommend Toyota of Louisville to my family and friends.

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Lincoln Satram

Lincoln Satram

Sales Associate
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Dealership Experience 21 years 5 months
Industry Experience 21 years 5 months
Recent Reviews

Feb 06, 2024

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Experience was very enjoyable.

Experience was very enjoyable. Everyone was friendly and helpful, made the purchase of a vehicle easy Will definitely be a return customer!

Feb 04, 2024

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Customer service was exceptional.

Customer service was exceptional. Our salesman was very personable and informational. He patiently answered all of our questions.

Aug 12, 2023

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They are very friendly and easy to work with.

They are very friendly and easy to work with. I noticed some damage to the headliner after picking up car and they have corrected it quickly and professionally.

Jul 09, 2023

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I'm always satisfied.

I'm always satisfied. Good cars with good mileage. Service dept is always on point don't take my car no where else.

May 22, 2022

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Salesman and finance manger were both very helpful and

Salesman and finance manger were both very helpful and made our car buying experience a good one. Salesman wasn’t pushy and was very good guy to work with.

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Tom Carr

Tom Carr

Sales Manager
Dealership Experience 18 years 3 months
Recent Reviews

Jan 05, 2024

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Great dealer ship and great people.

Great dealer ship and great people. Always true to their customers. They have never over charge.

Sep 14, 2023

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Great service and easy to work with, Tim came in on his

Great service and easy to work with, Tim came in on his day off to help get everything taken care of. I appreciate his help.

May 03, 2023

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As always Toyota of Louisville is amazing to work with.

As always Toyota of Louisville is amazing to work with. Purchasing a vehicle with them is like visiting with family. Super friendly staff and great atmosphere. What more could you ask for when buying a car!!

Aug 20, 2022

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Very honest and people dealer not out to rip people off

Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.

May 22, 2022

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Salesman and finance manger were both very helpful and

Salesman and finance manger were both very helpful and made our car buying experience a good one. Salesman wasn’t pushy and was very good guy to work with.

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Caleb Basham

Caleb Basham

ASM
Recent Reviews

Apr 19, 2024

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Toyota of Louisville is tops in the Kentuckiana region!

Toyota of Louisville is tops in the Kentuckiana region! Dennis Fonte leads a great team!

Mar 03, 2024

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I’ve owned my Camry that I bought from Toyota of

I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May!

Dec 29, 2023

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Always courteous, helpful, and professional.

Always courteous, helpful, and professional. Kevin does a great job, knows the product, and tries to get you out the door as quickly as possible.

Nov 02, 2023

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I would again like to say thank you to Gary Duvall for

I would again like to say thank you to Gary Duvall for being courteous, patient and professional. We are enjoying our new vehicle. He work with us and made us feel comfortable about our purchase. He answered all our questions and letting us know we can call with any other questions or concerns.

Oct 31, 2023

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The car had been riding rough.

The car had been riding rough. They found the problem quickly and it was different than I thought. Took care of it at a reasonable price and my car is riding smoothly again. Calab was great!

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Ed Kaltenbacher

Ed Kaltenbacher

Toyota Certified Master Sales & Leasing Consultant
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Dealership Experience 19 years 9 months
Industry Experience 19 years 9 months
Recent Reviews

Jun 21, 2024

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Salesperson, Ed, was professional, friendly, helpful.

Salesperson, Ed, was professional, friendly, helpful. Answered all my questions. During purchase in the absence of Ed, assisted by Tim who was also very professional, customer friendly, helpful and answered all my questions. Other employees who were present were just as friendly. Great experience from choosing a vehicle to purchase with finance officer,Daniel.

Sep 16, 2023

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I love it here!

I love it here! Always great and friendly service! I always see Kevin in the service area and he is very helpful.

May 08, 2023

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They are very professional, honest, caring people.

They are very professional, honest, caring people. This was the second time buying them and they are always amazing!

Jan 28, 2023

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Ed K is the best!

Ed K is the best! I have bought several vehicles from Ed K at Toyota of Louisville. He is very professional and very knowledgeable. He truly tries to help his clients. You just can’t find a car salesman who listens to what you want. Ed listens and he will do his very best to find what you want and works hard for you the customer. Thank you Ed. I appreciate you and consider you as the very best car salesman that I have ever worked with. Sincerely, Anthony Yeager

Jan 03, 2023

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Thank Ed for the great service, would recommend,

Thank Ed for the great service, would recommend, efficient, clean, friendly service from the dealership

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Ron Pence

Ron Pence

Sales Manager
Dealership Experience 30 years 5 months
Recent Reviews

Jan 05, 2024

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Great dealer ship and great people.

Great dealer ship and great people. Always true to their customers. They have never over charge.

Dec 27, 2023

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Great experience!

Great experience! Good deal on a new car for my mom and Tim was friendly and easy to work with. Highly recommend Tim and this dealership!

Jun 19, 2020

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Nice people, but they dropped the ball!

I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok.

May 30, 2020

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Tim was very friendly and helped me through the whole...

Tim was very friendly and helped me through the whole process of getting the car. I will definitely go there again for my next car.

Jul 19, 2019

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Best dealership in town

Just purchased my 6th new Toyota fr this dealership.Have always been happy w/the customer care you are given. Great people to work with. The sales team are not too pushy like other dealerships. They are there when u want them otherwise they allow you your space. Management is also fabulous. Can’t say enough good about the guy I have done business with since 1994. (Ron Pence). He is very fair. I send all my friends there and feel comfortable doing it.

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Scott Manning

Scott Manning

Service Manager
Dealership Experience 27 years 7 months
Recent Reviews

Jul 19, 2022

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This is without a doubt the best Toyota dealership in the

This is without a doubt the best Toyota dealership in the greater Louisville area. Great prices on cars and the service department is very professional. I am on my phone 8th vehicle and our family are are well over 40.

Mar 02, 2022

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This is a top notch dealer!

This is a top notch dealer! Adam took very good care of my car and everything was done in a timely manor. Always receive good service.

Feb 22, 2022

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Adam Poff and Scott Manning very friendly and helpful.

Adam Poff and Scott Manning very friendly and helpful. I was in and out in no time

Feb 08, 2022

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Great service, great people, never had a problem. Trust...

Great service, great people, never had a problem. Trust them to do the correct service

Jan 11, 2022

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I took my 2020 Toyota Rav 4 in for an oil change, tire...

I took my 2020 Toyota Rav 4 in for an oil change, tire rotation and frontend alignment.. I'm @ 5800 miles I have not yet reached the 10,000 mile mark and my 2 years free svc is almost up. They were kind enough to change the oil for free & I was glad because no new car should wait 10,000 miles to get an oil change. I paid $89 for the alignment. They could have offered it for free since I'm still in my 2 year free svc window.. Also, the clip inside my fuel door had fallen off a few weeks prior rendering my fuel door open lever useless. It now takes 2 people to open the fuel door one to pull the lever and hold it up and one to press on the fuel door and open it. They replaced the clip but when I took possession of my car they had created a inverted dimple on my gas door about where the clip is. If I had not noticed it I would of left TOL without bring made aware of the damage.. Mike the service rep immediately verbally walked me thru how it couldn't of been done while installing clip because it was about a half inch away from where the clip sets on the inside of the gas door. I am back @ TOL today inconveniently to get my alignment done correctly I was informed they have ordered a new fuel door but when it comes in I will have to take it to a body shop to have it painted. Seems like they make alot of mistakes that only their customers have to pay for and be inconvenieced for. No service manager is available on site according to Mike and when you call to talk to service you go straight to voice mail as standard procedure. He said the svc Mgr travels and covers different states. That is very poor customer service. With no svc Mgr on-site that makes for shady customer service. If they wanted to provide good customer svc they would provide a customer svc Mgr you can access on site when needed.

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Kristin Shirley

Kristin Shirley

BDC Representative
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Dealership Experience 5 years 11 months
Industry Experience 9 years 6 months
Recent Reviews

Jun 11, 2023

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They were all very friendly & helpful when looking at &

They were all very friendly & helpful when looking at & purchasing my vehicle. I would do business with them again.

Mar 06, 2023

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Tim was very helpful.

Tim was very helpful. My only criticism, as a woman, was that I worked with two women via email and on the phone and when I arrived at the dealership, I asked for either Ashley or Kristin and was told that they didn't work that way. I would have appreciated working with either of them since they helped me tremendously and were a big part of my decision to take the time to drive to Louisville. I spent a couple of hours at the dealership and everyone was very professional, but I didn't see any women that day. Luckily my brother was with me, otherwise I would have reconsidered buying a vehicle.

Nov 13, 2022

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Cristian was a pleasure to work with and made the

Cristian was a pleasure to work with and made the experience easy. He was customer oriented the entire time.

Mar 20, 2022

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I've never been so delighted to go to car shopping.

I've never been so delighted to go to car shopping. I'm 58 yrs old and this was the first time I actually had a great experience

Mar 11, 2022

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Toyota of Louisville is a zero drama hassle free

Toyota of Louisville is a zero drama hassle free dealership that truly cares about their customers and their needs… BRAVO! They are a superb dealership driven by consummate professionals dedicated to providing an excellent customer experience.

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Lindsey Kirtley

Lindsey Kirtley

BDC Representative
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Dealership Experience 5 years 10 months
Industry Experience 9 years 2 months
Recent Reviews

Mar 30, 2023

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Tim and Lindsey were great!

Tim and Lindsey were great! I was able to do most of the business before arriving at the dealership. I was in and out in about an hour. Best experience at a dealership! I am excited about my new truck and looking forward to many years driving it!!

Jul 11, 2020

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Bob is the best.

Bob is very good. he always gets you the very best rates on a vehicle he possible can. Great job Bob Also thanks to Richard Swope and Kevin Willis.

Jun 19, 2020

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Nice people, but they dropped the ball!

I feel like a good deal on my 2019 Lexus 250h. I am disappointed that the car was not detailed, and spic and span inside and out. I flew in to buy this car. It was washed, the tires were shiney, but ....disappointed. They could have done better, not just ok.

Aug 26, 2019

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Best buying experience ever!

I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!

Aug 23, 2019

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Awesome experience..honest, competent and kind

This dealership has honestly restored my faith in car dealerships. The interactions that I had with the Toyota dealers in Ohio felt as if they were looking to take advantage and were playing me. I can't say enough about Louisville Toyota. They were all exceptional and really made this dream happen for me. Ashley was the girl. She kept in contact and kept me informed. Tim was just as amazing in providing me with all the direction and information I would need to drive this beautiful car back to Ohio. And to top it off he's a Buckeye and played football for OSU!! David was also extremely helpful, knowledgable and patient. Not one time did anyone complain that we didn't get there until 7pm and kept them there past closing. In fact, it was just the opposite, everyone that my husband and I spoke with was extremely kind, honest and fair and I will be forever grateful. THANK YOU TEAM AT LOUISVILLE TOYOTA !!! I highly recommend this dealership and I'm so glad we made the drive from Ohio

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Larry Sepulvado

Larry Sepulvado

Sales Associate
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Dealership Experience 9 years 5 months
Recent Reviews

Mar 22, 2024

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They were great to work with from start to finish!

They were great to work with from start to finish! I would definitely buy from them again.

Oct 28, 2023

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The sale guy Larry Sepulvado was just Awesome.

The sale guy Larry Sepulvado was just Awesome. I was really happy how everyone at the dealer was so nice. I would recommend them anytime..

Sep 18, 2023

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Friendly and helpful but still professional.

Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.

Aug 13, 2023

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Unlike Oxmoor Toyota ,With Toyota of Louisville .

Unlike Oxmoor Toyota ,With Toyota of Louisville .I felt no pressure .I didn't need to set an appointment. They let me test drive the car by myself. I Would buy from them again.

Jan 22, 2023

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Good service the salesman and the finance department is

Good service the salesman and the finance department is great no pressure great parts and service

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Jerry Toth

Jerry Toth

Salesperson
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Dealership Experience 35 years 1 months
Industry Experience 35 years 1 months
Recent Reviews

Mar 03, 2024

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I’ve owned my Camry that I bought from Toyota of

I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May!

Jan 05, 2024

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Great dealer ship and great people.

Great dealer ship and great people. Always true to their customers. They have never over charge.

Feb 28, 2023

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TOL has always been great to me since 2014 with both

TOL has always been great to me since 2014 with both sales and service. That’s why I keep coming back.

Oct 26, 2022

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Excellent service especially Mike LaReau.

Excellent service especially Mike LaReau. Complete faith in his recommendations and follow up about service needs.

Oct 05, 2022

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Excellent service Excellent service Excellent service

Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service Excellent service

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Cristian Cano

Cristian Cano

Sales Associate
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Dealership Experience 4 years 10 months
Recent Reviews

Apr 30, 2024

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Everyone was so polite and professional he told me what I

Everyone was so polite and professional he told me what I need done he also said if my tires does not need to be rotated. They won’t rotate them and I won’t be charged for that.. he told me when I needed to come back to get to get new tires and I was very pleased with him

Apr 20, 2024

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They refuse to honor my Toyota care Maintenence for only

They refuse to honor my Toyota care Maintenence for only 40 miles over the limit I will report this dealer to Toyota

Nov 13, 2022

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Cristian was a pleasure to work with and made the

Cristian was a pleasure to work with and made the experience easy. He was customer oriented the entire time.

Aug 20, 2022

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Very honest and people dealer not out to rip people off

Very honest and people dealer not out to rip people off like other dealers around town with market adjustments.

Jul 15, 2022

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Me smith was great service was extremely helpful facility

Me smith was great service was extremely helpful facility was clean bathroom was clean it was a great experience

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Donald Thomas

Donald Thomas

Sales Associate
Recent Reviews

Jun 10, 2024

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We've worked with Glen a couple of times in the last

We've worked with Glen a couple of times in the last couple years. Bought a Rav4 off him in late '22, and then a GR Corolla in mid-'24. He's always a straight shooter, and reluctant to oversell you a car you don't need or that would be actively harmful to own. Plus, they're the only dealership here in Louisville that didn't add a ridiculous dealer markup during/after the pandemic/supply chain issues, and I appreciate them not being predatory. As long as they're open and I live in Louisville, I'll be going to then for any car purchasing needs.

Jan 03, 2024

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Very satisfied with the Seller, who was very pleasant to

Very satisfied with the Seller, who was very pleasant to work with, and the dealership so far!

Nov 18, 2023

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Website inventory matched physical inventory.

Website inventory matched physical inventory. Called to confirm, quick responses via phone calls and texts. Arrived at dealer, sales person was prompt, and knowledgeable about the vehicle I was interested in purchasing. No pressure to make a deal, but helpful when I decided to purchase. One of the best auto dealer experiences that I have ever had. Will return for next purchase.

Apr 19, 2023

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Outstanding service and support.

Outstanding service and support. The very best dealer to deal with!!! Most professional team that treats all customers with care and respect. Best team ever!

Aug 17, 2022

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Fast, friendly and very professional service.

Fast, friendly and very professional service. Oh Toyota what a feeling! They are always the best service group!

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Ricky Jones

Ricky Jones

Sales Associate
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Dealership Experience 7 years 9 months
Industry Experience 28 years 2 months
Recent Reviews

Dec 17, 2023

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Very friendly service.

Very friendly service. No pressure sales, explained all of my questions. Awesome people to work with.

Aug 12, 2023

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If you want a Toyota.

If you want a Toyota. Come to Toyota of Louisville instead of Oxmore. They really go above and beyond here!

Oct 09, 2021

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Every time I purchase a car from this dealership, there...

Every time I purchase a car from this dealership, there is no pressure and they work with me to get the payments I need!

Sep 06, 2019

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Very knowledge

I appreciated his time and working with me to answer the difference between different makes/models. I had so many questions, and kept him after hours more than once. He never complained and was always willing to help. He was great to work for...I highly recommend!!

Aug 26, 2019

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Best buying experience ever!

I had been looking online for 2 weeks and then this car came across my newsfeed. I sent a text the next morning to see if it was still available. They said yes. Lindsay Cooper was kind enough to go out in the rain to video the car nside and out and send it to me. I filled everything out online and went to dealership after work to test drive. Totally fell in love with this car! Everyone was so helpful and nice!

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Keith Rice

Keith Rice

Sales Associate
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Dealership Experience 9 years 5 months
Recent Reviews

Jul 20, 2024

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Have had two great car buying experiences at this

Have had two great car buying experiences at this dealership. No pressure and great cars.

May 24, 2024

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Honest sales representatives and very dependable vehicles

Honest sales representatives and very dependable vehicles low interest rates also a huge inventory to choose from

Jul 30, 2022

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Very knowledgeable about vehicle I purchased.

Very knowledgeable about vehicle I purchased. Very professional. Keith Rice Sr. Was Excellent to deal with. Would recommend Keith and Toyota of Louisville to anyone.

Jul 19, 2022

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Keith was very friendly and helpful.

Keith was very friendly and helpful. They worked to get me the best deal possible and got me a price I could agree on.

Feb 08, 2022

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This Dealership is worth my driving extra miles for...

This Dealership is worth my driving extra miles for service. I’m closer to another location but did not have a good experience.. Keep up the good work!!!

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Michael Byrd

Michael Byrd

Used Car Manager
Industry Experience 14 years 7 months
Recent Reviews

Jan 05, 2024

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Great dealer ship and great people.

Great dealer ship and great people. Always true to their customers. They have never over charge.

Oct 31, 2023

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Best company to buy from!

Best company to buy from! Joe Campbell makes the car buying process easy and seamless. All of the employees from the salesman to the receptionist are very professional, friendly and do not pressure you into purchasing anything. This is the only place my family has purchased a vehicle from in the last 20 years, and Toyota of Louisville will continue to get our business in the future!

Sep 18, 2023

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Friendly and helpful but still professional.

Friendly and helpful but still professional. Didn’t pressure but was on top of all issues.

Jun 05, 2020

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Kevin Willis at Toyota of Louisville was my Car Salesman...

Kevin Willis at Toyota of Louisville was my Car Salesman 3 months ago & what a Blessing he was!!!! Kevin goes above & beyond to make sure his customers are Satisfied...... He treats you & gives you the best experience of buying a car as though you were family!!! Thank you Kevin for being a Blessing to my family with our purchase.... I appreciate you & the financial team..... Kudos!!! If you're looking for a car or truck head over to Toyota of Louisville and ask for Kevin Willis, I promise you will be glad you did..... He Makes It Happen☺

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Josh Garr

Josh Garr

Sales Associate
Dealership Experience 11 years 11 months
Recent Reviews

Jun 07, 2024

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Keeps you updated and are very knowledgeable … also not

Keeps you updated and are very knowledgeable … also not pushy in the sale and for warranty

Nov 29, 2023

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Josh the salesman and Dean the finance specialist put me

Josh the salesman and Dean the finance specialist put me at ease and made my car buying experience at Toyota of Louisville fantastic! I was in and out the door with my new car in about an hour which is record time compared to other dealerships who try for hours to beat you up for every last dollar. Toyota of Louisville exhibits a level of professionalism that I want in a car buying experience. I highly recommend them

Mar 29, 2022

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This is by far the best dealership I have ever been too.

This is by far the best dealership I have ever been too. The people are super friendly and genuinely care about their jobs. I would definitely recommend Toyota of Louisville to anyone needing a car. Was glad to do business here.

Dec 08, 2021

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Not many cars available anywhere. But I found what I...

Not many cars available anywhere. But I found what I wanted. Great people to buy a car from...

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William Morrison

William Morrison

Sales Associate
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Dealership Experience 4 years
Industry Experience 12 years 7 months
Recent Reviews

Nov 15, 2021

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In the beginning my experience was your typical and...

In the beginning my experience was your typical and average vehicle purchase until negotiations were being made..the salesman that was assisting me, Bill (William) Morrison , became upset that I wasn’t taking the first offer given to me and didn’t jump to make a deal the first 5 minutes. He called me to inform me of interest rates and I hear as soon as I pick up the phone “she needs to xxxx or get off the pot” so I then say “hello” and he begins the conversation to me. I thought it was extremely rude to be talking trash about a customer as the phone is ringing and then having to hear that. I immediately asked if it was about me and he began to stutter around, proof I caught him off guard because he assumed I hadn’t heard. I understand vehicle deals are stressful but that was beyond uncalled for. If I had not placed a deposit and they ran my credit multiple times..I would have NOT went through with the deal for that simple reason. The worst customer service I’ve ever received during any purchase, vehicle or otherwise.

Aug 01, 2021

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My purchase of a new car from Toyota of Louisville went...

My purchase of a new car from Toyota of Louisville went very well. William Morrison was a great representative, handled all the paperwork promptly, and answered all my questions. I am very satisfied with my purchase, and would definitely shop there again, as well as recommend the dealership to others.

Jul 07, 2021

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William (Bill) Morrison was great! He answered every...

William (Bill) Morrison was great! He answered every question I had and made the process so easy for us. I have and will continue to refer people to him!

Oct 18, 2020

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I had a great experience! Bill was very knowledgeable and...

I had a great experience! Bill was very knowledgeable and answered all of my questions. He was also very willing to work with me and my situation to make sure I got what I needed.

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George Meredith

George Meredith

Sales Associate
Recent Reviews

Jun 07, 2024

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Keeps you updated and are very knowledgeable … also not

Keeps you updated and are very knowledgeable … also not pushy in the sale and for warranty

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Herman Robinson

Herman Robinson

Sales Associate
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Dealership Experience 1 years 6 months
Recent Reviews

Jun 11, 2023

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They were all very friendly & helpful when looking at &

They were all very friendly & helpful when looking at & purchasing my vehicle. I would do business with them again.

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